Reviewer Photos & Videos
- NBN 25/5 (Casual)
Amazing customer service. The phone service itself is actually faster and more reliable than I expected. I live rurally and they work better than the big company’s. Your money actually goes to a good cause which is just another amazing reason this company is the best. Cheap, friendly and reliable.
Excellent service and mission
Fantastic, no nonsense service, easy to set up, well priced, excellent customer reaction times and great for society. You are mad if you don't choose Goodtel for mobile and broadband.
Great service and good ethos
Activation was incredibly easy and the support staff replied to my queries SO quickly. I was shocked at how quick they were to be totally honest.
Had no issues connecting to NBN and we've had no issues since. I have been working from home and the internet has been great.
The cost has been on par with other NBN providers. And with the added benefit you get to choose where your donation goes as % of profit goes to charity. I selected Greening Australia.
You won't be disappointed!
Perfect connection using WiFi. Personally haven't ran into any issues involving lag or glitches. My son slobs uncontrollably and the tablet still appears to be working properly. 100% Satisfied and I would suggest this before any other device for a toddler.
The reviewer stated that an incentive was offered for this review
Damien is a legendary
I had written a bad review which I am struggling to remove thanks to Damien Gould, he took the time to call and explain/breakdown to me the process and also when it came time for the actual NBN connection he stayed on the phone to listen in and make sure everything worked before he left...I am very happy with Goodtel
Wonderful service- flawless connection
I'd like to commend Damien and the team for the extraordinary customer service. My NBN switch was smooth with almost no down time and was timed to perfection to ensure I wasn't billed another month by my exisiting provider. The NBN connection is reliable and achieves higher than marketed speeds. Best of all Goodtel is a social enterprise that lets you support a charity of your choice. 6 stars
Great service and yes they have save my charity money.
Zaidee's Rainbow Foundation - As a Charity we are always seeking the best deals to save money. When I was contacted by Goodtel I was very skeptical about how they could save the Charity money. After they reviewed my Telstra Bill they came back with a good saving plan. Now four months in, the savings has been half on what I was paying via Telstra and sometime less. I would highly recommend any business to review their bills with Goodtel and save money as we have. Very happy with the service. also when I was with Telstra, we had drop out everyday via their modem during covid, and now with Goodtel not one drop out via their system. Allan Turner Managing Director.
Excellent service and a good cause
Great connection and speed. Excellent customer support that goes above and beyond. The extra bonus is they are a social enterprise and give a per centage of profits back to charities.
Perfect internet, excellent customer service, positive social impact
Fast, reliable internet that saw me through four months of Zoom calls while working from home in lockdown. Outstanding customer service - they are highly responsive via phone and email, patiently explained to me the difference between a modem and a router, and even gave me tips about how to responsibly reuse or recycle my router when I moved house. They also donate 50% of profits to charity. Done deal.
Great Mobile and NBN Service
The best customer service and communication in the game. I switched both my mobile and home NBN over to Goodtel and it was both smooth an easy. I would recommend Goodtel for anyone looking to jump outside of standard annoying major company NB or Mobile service you won't regret it.
- NBN 50/20 (Family)
The go-to good cause ISP
- Donate profits to good causes.
- The speed averages around 41.8 mbps tested on different days on speedtest.net. On most days it does hit 45 mbps as advertised.
- The start and end date is exact which made signing up and switching very easy.
- Expensive compared to many other ISPs
- Very short promotion
Great NBN service, even better customer support!
While everyone is complaining about their NBN these days we never had an issue with our NBN100 plan! GoodTel provided us with a great service, communication and support. Looking forward to start our SIP telephone service with them soon too
Awesome plans great value for money easy to deal with great coverage lots of data they donate money to a cause of your choice the network is Telstra great service
Bills that feel good!
We have had such great experience with Goodtel, since moving our phones to the hosted service from an office based PBX, we have found the system much more reliable and our internet speeds are faster than ever before! It also feels great to know we are helping HeartKids as a result of switching to Goodtel
- NBN 50/20 (Family)
The Social Outfit is extremely satisfied with the services provided by Goodtel. It is really a win-win for us. The switch to NBN was quick, easy and seamless. Better than I could have ever imagined. The customer support is amazing and the company gives back to other charities working in areas that we too support. Its perfect and I cannot think of any reason not to switch over to Goodtel. Looking forward to seeing how this company grows, so that their give back program can also grow!
Questions & Answers
Dear Goodtel Clients and Goodtel ex Clients, Is the Goodtel mobile phone network as good as Telstra?
I ask this question as I have had some issues with Telstra a number of times,
and I'd like a mobile phone company with better customer service than Telstra but with equally good coverage. At the moment, I live in a city area with poor phone coverage due to hills, valleys, trees, and high buildings. I'd be grateful for honest responses only please.
Does GoodTel G2-M Tab 10 inch Android 10 Pro have Engels as factory default language? If not can this be change?
What sort of customer base does Goodtel have compared to many of the leading companies?
I'd have no idea, but I'd guess that these days, many people are looking to choose companies that are trying to do good in the world and be socially responsible, not just be all about pure profit for shareholders. Goodtel would certainly appeal to those people and that's the reason I chose them anyway. More than ever, the world need us to think about more than just ourselves.
Hi MWS. Goodtel is a start up telco that has been created to provide a range of everyday telco products whilst being a unique way for our customers to help others and protect the planet at no cost to them. Goodtel has only been available to the public since late 2019. Our founder has been in the telco industry for 25 years and has assisted in the creation of many other telco businesses so whilst Goodtel is new, the foundations and experience from which it is built upon are not. Goodtel is our simple way of putting that experience to good use. So, to answer your question, as a relatively new entrant we don't have tens of thousands of customers but we're growing at a manageable rate. We use the Vocus network who have hundreds of thousands of users on their network and every customer that has joined us has stayed so we're confident in the performance of our service. There are no contracts, no set up fees and we have a full money back guarantee if you're not happy in the first 14 days. So if you're looking for a telco that values its customers whilst also looking to make a difference with your everyday purchases feel free to give us a try.
Get an answer from our members and Goodtel representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$67.00||$77.00||$97.00|
|Typical Evening Download Speed||21.0 Mbps||42.0 Mbps||83.0 Mbps|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||20 Mbps|
Other Internet Service Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.