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We recently moved house in Darwin. We shopped extensively for an internet provider that we were happy with both ethically and price-wise and we couldn't be happier with the choice we made. The service has been well above-standard with respect to customer service and tech support. Unfortunately, it was not an internet provider that was considered by iselect, which is a shame, as more people need to be aware of this socially conscious enterprise. There has been no issues with getting connected, and setting up account. We had some issues with getting Wi-Fi signal around a three-level concrete house and Goodtel were able to provide advice re solving this issue. Thanks Damien & Mia.
- NBN 50/20 (Family)
Great service, great cause, great speeds
We'd been considering switching our NBN for a while and when we found that Goodtel donates 50% of profits to charity we were in like Flynn. We are donating to Burn Bright, improving school kids mental wellbeing.
The speeds has been great and no drop-offs in service, which is the reason we switched. We had a minor problem at the start but the help line was great and knew what they were doing, they stayed with us until we got our internet sorted. Very happy with Goodtel.
- NBN 100/20 (Superfast)
Seamless Transition with Consistent Speed
I have only had GoodTel for one month and can say with confidence already that they are better than any other provider I have been with previously (and trust me I have tried them all!).
Since transitioning to GoodTel (which was a very easy process) we have noticed a reduction in drop outs as well as consistent performance throughout the day with multiple devices connected. In complete transparency I must admit that I did have some connectivity issues in the beginning but this was down to my own user error and by calling GoodTel Technical Suppo...rt (who were fantastic) we were able to find the problem that I had caused and were able to troubleshoot a solution quite efficiently. There are now minimal complaints from my household now about the internet being too slow which has been a great relief. Even better than a reduction in whinging is that we feel great knowing that we are able to support the “Save A Dog” charity just by changing providers! Who doesn’t love doing a small bit of social good every month simply by paying our internet bill. If anybody is thinking of making the switch, I can recommend this great Australian business that supports a charity partner that you resonate with.
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