poor after sales service
Hero 4 camera had little use and after many calls to GOPRO, they finally agreed to replace it. When the new camera arrived, my daughter took the camera to Hawaii, only to find that there was some other persons details on the camera. What a great replacement camera. The next thing that happens is the replacement camera stops working the second time it is used. After numerous calls and hours on the phone to GOPRO, they agree to give me a 25% off voucher and replace the camera again. When I try and use the discount voucher (camera currently on spe...cial for $550 on their web site, the price reverts back to $599. Guess what, cant get the full discount as promised. I would not advise any body to deal with this company. Terrible after sales service on a product that constantly breaks down. I would suggest by a similar cheaper camera and when it breaks down throw it away and buy a new one. Save yourself a lot of money and frustration. I will never buy another GOPRO product.
Purchased in March 2019.
Short battery life, bad software
Battery lasts about 2 hours, I had to buy another pack of batteries and charger for long trips. I bought this camera in the beggining of 2016, had a lof of problems pairing it with my LG Nexus 5 using their app. On October 2016 we had a firmware upgrade which caused a bug in the app, now we are not able to see the thumbnail of the pictures taken in the app and we don't have a firmware upgrade since October 2016 (we are on the middle of April 2017). Bad support right? I don't intend to buy their product again
Camera & Accessories
Good camera but the handlebar mounts are no good 2 broke on me on a motorbike ride luckily I didn't lose the camera. The battery life isn't good doesn't last beyond 2 hours. Wouldn't buy a GoPro product again very disappointed for the price of it and all the accessories that I brought for it.
dont waste your money
i had 2 spot on the screen appears, like the lcd screen failed, i ask the warranty and they said its my fault sort of thing,
i used that camera 2 hours maximum in all the time i had it approx 1.5 year
i paid about 800 $ when they came out,
they tell me: To move forward with the discount, we need to have you send your damaged camera back to us. Once it is received, we’ll let you know so you can give us a call to place your discounted order over the phone.
Should you like to take us up on this offer, please let me know by replying directl...y to this email and I can get the process started. Additionally, if you have not already provided us with your camera’s serial number and a copy of your original purchase receipt, please include this information in your response. sad just very sad costed me 800 $ when it came out used it 2 hours, was stored with my canon and my 3000 $ lenses for fungus protect i think its called a dehumidifier cabinet. i think its poor after service, trying to push me to buy a new camera instead of correcting the problem
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Horrible software, short battery life
Gopro studio constantly crashes on any video longer than half a minute. That's fine, cause I can use Windows Explorer to drag it into my PC, and use other video editing software. But just now. when I plug it in, studio started automatically, and showed the three videos that I took on MY FIRST NIGHT DIVE. i clicked one of them, it crashed, deleting all three videos!!! Amazing! They seem to hire primary school students to write their program, and they don't seem to test it when they release it!
|Video Quality||4K Ultra HD|
- MPN: GPCHDHY401
Other Action Cameras
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