poor after sales service
Hero 4 camera had little use and after many calls to GOPRO, they finally agreed to replace it. When the new camera arrived, my daughter took the camera to Hawaii, only to find that there was some other persons details on the camera. What a great replacement camera. The next thing that happens is the replacement camera stops working the second time it is used. After numerous calls and hours on the phone to GOPRO, they agree to give me a 25% off voucher and replace the camera again. When I try and use the discount voucher (camera currently on spe...cial for $550 on their web site, the price reverts back to $599. Guess what, cant get the full discount as promised. I would not advise any body to deal with this company. Terrible after sales service on a product that constantly breaks down. I would suggest by a similar cheaper camera and when it breaks down throw it away and buy a new one. Save yourself a lot of money and frustration. I will never buy another GOPRO product.
Purchased in March 2019.
Short battery life, bad software
Battery lasts about 2 hours, I had to buy another pack of batteries and charger for long trips. I bought this camera in the beggining of 2016, had a lof of problems pairing it with my LG Nexus 5 using their app. On October 2016 we had a firmware upgrade which caused a bug in the app, now we are not able to see the thumbnail of the pictures taken in the app and we don't have a firmware upgrade since October 2016 (we are on the middle of April 2017). Bad support right? I don't intend to buy their product again
Great little camera - I no longer pack the bulky digital cameras
I've been using my GoPro Hero 4 Silver since October 2015 and love this camera. As others have stated the battery life is not brilliant running at around 2 hours but changing over the battery is no big deal. The images are sharp and I love how you can take quality stills from video.
I mostly import video to my iPad or iPhone and use their new app called "Splice". This does a brilliant job for my needs (and also accepts video from the iPad/iPhone or other digital device if you can export). Images are clear and rich with great depth and clari...ty for such a small camera. Relatives have scoffed that such a small camera would be able to take quality photos when we got the family together for a reunion. The wide angle lense made short work of shuffling people in tight to make sure they were in frame. I've taken this awesome piece of kit to Cairns and snorkled the Great Barrier Reef. The 1080p video resolution at 30fps looks great on a large TV. I wouldn't worry about buying the GoPro mini hdmi to hdmi cable as its over priced. I purchased a cheapie and it works fine if you want to watch raw footage straight from the camera - but it's a pain to control the actual camera to play your footage. Here a smart remote or the app work well. I'd recommend a few necessary accessories to make your experience a little better. 1) Additional battery/batteries. 2) A seperate charger for the batteries or you'll need to use the camera for charging. 3) An octopus tripod. 4) Some spare buckle mounts. 5) Quality storage case (this doesn't need to be big). 6) A quality selfie stick (not like a telescopic aerial but one that locks in place). With this basic kit you can achieve some really fantastic angles and shots. Watch a few YouTube channels for ideas how to take most of the shake from your shots and you'll create home cinema masterpieces in no time. So many options to take photos or video. I tend to stick with 1080p @ 30fps for video and highest resolution possible for photos. You can set up the cameras default mode with your fave setting ready to go when turned on - a cool feature that can save valuable time.
Camera & Accessories
Good camera but the handlebar mounts are no good 2 broke on me on a motorbike ride luckily I didn't lose the camera. The battery life isn't good doesn't last beyond 2 hours. Wouldn't buy a GoPro product again very disappointed for the price of it and all the accessories that I brought for it.
dont waste your money
i had 2 spot on the screen appears, like the lcd screen failed, i ask the warranty and they said its my fault sort of thing,
i used that camera 2 hours maximum in all the time i had it approx 1.5 year
i paid about 800 $ when they came out,
they tell me: To move forward with the discount, we need to have you send your damaged camera back to us. Once it is received, we’ll let you know so you can give us a call to place your discounted order over the phone.
Should you like to take us up on this offer, please let me know by replying directl...y to this email and I can get the process started. Additionally, if you have not already provided us with your camera’s serial number and a copy of your original purchase receipt, please include this information in your response. sad just very sad costed me 800 $ when it came out used it 2 hours, was stored with my canon and my 3000 $ lenses for fungus protect i think its called a dehumidifier cabinet. i think its poor after service, trying to push me to buy a new camera instead of correcting the problem
Great Camera/Bad Software
We recently purchased this camera for our 11 year old son for Christmas. The camera quality is amazing and the user interface is easy to operate as well. The camera is easy to move via optional accessories as well. We have have great time with our battery life, so no complaints here. I highly recommend a FAST MicroSD card for the camera to write information effectively. The software for editing is however crashing all the time. This is the only bad experience that we have encountered thus far
Great Action Cam
The touch screen is a handy feature on this camera, the Video quality is great better than I thought it would be. The Gopro app and connectivity work well on my Samsung S5 but the battery life is quite poor. All in all I love my action Cam I would recommend this product to anyone thinking of getting one.
Purchased in July 2015 and been using it almost every weekend since!
Great product with its handy touch screen at the back in my opinion is much better than the Black edition. Video quality is powerful enough with 15fps 4k (which isnt really needed), i find 1080 120fps or 60 fps is more than enough.
Only complaint is the battery life but that is the same with the whole GoPro range, nothing an extra battery or two cannot fix
Horrible software, short battery life
Gopro studio constantly crashes on any video longer than half a minute. That's fine, cause I can use Windows Explorer to drag it into my PC, and use other video editing software. But just now. when I plug it in, studio started automatically, and showed the three videos that I took on MY FIRST NIGHT DIVE. i clicked one of them, it crashed, deleting all three videos!!! Amazing! They seem to hire primary school students to write their program, and they don't seem to test it when they release it!
|Video Quality||4K Ultra HD|
- MPN: GPCHDHY401
Other Action Cameras
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