Bad, bad customer service
It doesn't matter what product you buy, if the customer support service isn't any good, it's just not worth it. I bought this camera in Nov 2016 on Amazon for an X-mas gift for $200. It worked 1 time and then died. It's May 2017, we still don't have a resolution. They took forever to decide they would send me a new battery and I finally received it the end of April. As soon as the battery shipped they closed my case. The new battering did not work either. Now I have to set up another case so I called and was told by a recording that the call ...volume was too high to either go online or call back and it hung up on me. I went online to try and find how to setup another case and it's not that easy. Instead of allowing you to fill out a case they force you to search all these solutions that have nothing to do with my problem. I can't find anything so I can actually set up a new case SO UNHAPPY!!!!!
Don't buy this! Doesn't work without signing in.
We made the mistake of buying one and they are not cheap. It only works if you download an app and then register and sign in - so they can bombard you with advertising I suppose. I went though the registration process using Facebook which it seemed to do but then wouldn't let me log in. Daughter tried it, same problem. She only got it to work by finding an old version of the app. Its OK if you just want a straight out recording camera, but you can't use it in real time without the app. Don't waste your money.
The best of cameras... the worst of cameras. GoPro ? More like GoBackToShop
This little camera has nearly everything you could want in a sports camera. Lots of shooting modes, great speed, fantastic pictures, good audio and a huge ecosystem of supporting components such as mounts and harnesses so you can get that camera onto everything, eveyone and everywhere.
It's such a shame it's so ridulously flakey. I'm on my second one and it's just failed as well. These cameras are so hit and miss, all I can say is BUYER BEWARE. I had a GoPro Hero 2 Silver - worked perfectly, all the time (until it dropped into the se...a off a surfboard). Replaced it with the first Hero3+ and it was basically Dead on Arrival. Turned on, turned off. Recorded a little, then stopped, then froze. I took it back to the Camera place I bought it from and questioned the girl on returns and she looked at me, rolled her eyes and said "these things are being returned constantly". The harbinger of things to come.. I got a new one and it worked for a time, but then it started degrading (again). Now it will not turn on at all. If you google "GoPro here power on failure" or "GoPro recording failures" you will find a universe of Youtube videos on how people have been trying to work around the failures and masses of complaints on these issues. The same for Hero4 and Session lines as well. I tried all the tricks I could find. Mine's simply dead. It beggars belief that a camera that's so expensive has so many technical (hardware and software) failures and is considered the Gold Standard for this type of gadget. If you buy one - don't buy everything to go with it straight away (i.e the battery backpack, floaty back pack, mounts etc) - I did. All wasted. Test the thing out with the barest of expense and then commit to the rest :-(
Dumbest Company In The World!
Do not buy a GoPro! It's absolutely one of the biggest waste of money I've ever spent and must be ran by complete [word removed]. Who releases a product with no instructions on how to operate. This is not a simple camera that is easy to figure out how to operate. Instead I couldn't figure it out at all, there was no instructions on how to use it and when I called the company I was told I needed to go somewhere to print the instructions off their website online, which isn't even an option for me and why should I have to jump through a million ho...ops to get instructions that should have come with their product. So now I have a brand new Hero 3 with many many accessories, all of which bought when the Hero 3 was first released and now it's November of 2015 and it all sat there in a drawer all this time because nobody can seem to figure out how to use it. Dumb dumb dumb company! Only company in the world dumb enough to sell a product without operational instructions! Do not buy this product! Besides my friend just showed me the HD quality of these super cheap cameras that come with these $200 or less drones (he owns 3) and the quality is just as good if not better on all 3, and much cheaper than buying GoPro and accessories and a drone to attach.
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Worst customer service
I gave this as Christmas gift the first time it was used for diving the camera was 6 months old worked great. Stored it away tell next diving trip over 6 months later making the one year warranty over wouldn't turn on contacted GoPro they just kept repeating not under warranty would only off a 20% discounts towards a new one. Are you kidding what would keep the same thing from happening. I would expect better with this expensive name brand. Bought a knock off for $100.00 works great and easier to use! Know rounder why GoPro stock is down don't buy go pro
This is a terrible produce
The GoPro Hero3+ Black Edition is the worse product I have ever bought. You will waste hours trying to get it to work. I used the expensive samsung card as advised and it still didn't work. I wasted another $80 trying to get data off the card. Still can't get the videos to work. It freezes all the time. Don't buy!
Doesn't work. You will spent hours trying to resolve problems. Totally unreliable.
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