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Extremely Bad Workmanship, Terrible Customer Service
We spent over $10,000 with this company. When they finished we realised they had left over 20 large screws under the benches, tiles in the bathroom had been knocked and come off the wall, our new dishwasher had been sanded with the electric sander, and there was a large join in the splash back where 2 pieces of splash back were just pushed together, it should have been one sheet only. When we approached them he stated that that is how they do there splash backs, and he wouldn't replace it with one full piece so there is no join. Even though ...they could have done it in one full piece. Head office in Sydney told us they wouldn't help and to go to Department of Fair Trading. We now have to pay someone else to put a new splash back in, fix the tiles, and are unsure how to fix the new dishwasher. We are not impressed with the owner of the Coolum Branch of Granite Transformation Or Sydneys lack of assistance.
Unbelievable excellent customer friendly service and consideration - would use them again in a momen
Development of the design was extraordinarily helpful and focused on our needs. Project commenced on the day advised to us and proceeded at full speed. Tradesmen were first class and all were conscious of making sure we were happy. After sales service incredible with adjustments made when requested and materials that were not first class replaced immediately on request. Staff at all times were courteous and friendly. The experience of a full kitchen replacement made easy through the efforts of all concerned. Probably the ultimate testimony was that in discussions with the staff and tradesmen it turned out that all had been working with the owner for many years.
EXTREMELY BAD WORKMANSHIP
My breakfast bar was cut back to now being a narrow bench top.Their answer was had to cut to fit the sheet.Obviously to cut down on product. Splashbach is now 3 different heights and looks awful. Damaged my cabinets walls and windowsill. No rubbish removed and no cleanup. Left an awful mess. I was stood over ,called a liar, character assasinated and abused by franchise owners. Worst experience I have had and left with an unsatisfactory kitchen I now need to replace again. No receipt and no warranty has been forthcoming
EXCELLENT PRODUCT AND GOOD CUSTOMER SERVICE
Very happy with our kitchen renovation. We requested that the 'skeleton' of the kitchen be used, so it was important that the measuring was spot on for all the new cupboard doors and large drawers. This was excellent. Everything aligns well and is very operational. Customer service was great and always available.
Had engaged GT Gold coast to update benchtops due to wear marks and for some reason prior owner installed a dishwasher and put a 40mm hole in benchtop to get power to dishwasher. Saw some reviews questionable however salesperson assured us that there were new management and new owners. Allowed 2 full days for the replacement of the benchtop as we were going away however it any problems we were in full phone contact. Had to disconnect plumbing and appliances for the work and electrician when he was to reinstall cooktop was to put a power point u...nder sink. Then on day of replacement instead of spanning the work over 2 days they crammed it all in one day. The finished product looked good however at 9pm when the work was about to end the tradesman realised that there was no power point for the dishwasher under the sink so he drilled a 40mm hole in the benchtop. They didn't even call us before the hole was drilled. How stupid could they have been? We complained to GT and they sent their tradesman around but he suggested too hard to fix and no solution was given. Not one follow up call or anything. To cover their bad mistake we ended up not paying the final bill, and we ended up putting a pop up powerpoint to cover the hole. They should of at least suggested this but we heard nothing from them and no solution.
Having read some of the poor reviews of the Penrith branch, I have to agree. The guy was late even at quotation stage. Cupboard doors had to be removed and remade because they didn't fit. The tradesman moved onto the next job before mine was finished, so another tradesman had to come in to finish my work. I wanted North Rocks branch to do the renovation (based on a friend's place I had seen), but Granite Transformation passes you onto the nearest branch in your area. There is a world of difference between branches. Will never use them again, unless it's the North Rocks branch.
My dream kitchen with no stress!
I was really impressed with the professionalism of this company. From the moment I walked into the showroom at North Rocks I knew Granite Transformations would be my choice for my kitchen renovation. Every person I had contact with was professional and knowledgeable. The communication was excellent. Timeframes and appointments were kept. Advice offered was reasonable and practical. I now have a modern kitchen that makes me smile every time I look at it. I have already recommended Granite Transformations at North Rocks to several friends and will continue to do so.
Very disappointed with customer service
Great customer service for the quote however that’s where it ended. First tradesman was late, rude & turned up with wrong parts. Couldn’t finish the job first visit & couldn’t tell me when he would be back. When he did come back he was late again & still didn’t have all the right parts with him. He had many issues with the install, I was left having no confidence in his ability. One of my drawers also got damaged when he was putting it in. After complaining to the office, and then having to make numerous phone calls following up a response (again poor customer service) another tradesman [name removed] came to finish the job. If only I could have had [name removed] from the start, he was fantastic, polite, and nothing was a problem!
NORTH ROCKS Granite Transformations Store - Highly recommend
From start to finish, design, check measure and installation we received honest , extremely professional service at a more than competative price . Our kitchen was renovated and new laundry installed with a very high attention to detail. Time frames were provided and stuck to. Communication between staff at North Rocks was great. Very very happy with the outcome. I would definitely recommend NORTH ROCKS Granite Transformation Team
A job that was to take 5 days took 15 weeks and was not completed. Very unprofessional company all staff and tradedmen were very rude. Was promised a quality job that i didn't receive very unhappy customer. Final deposit was waived due to them not being able to complete. Therefore had to source other tradesman to complete what was not a cheap kitchen makeover.
Exceptional after sales service
We cannot speak more highly of the team at North Rocks. Our bench and splash back were installed just over a year ago and the process was seamless. The installer was first class. Recently we had some concern that the bench top had lost it's sheen and looked patchy. We raised our query and within a day a staff member inspected our bench top and rectified the problem. Top notch service. Thank you.
Very Pleased - Recommended
We are very pleased with our Granite Transformations kitchen make-over.
All of the sales staff were well informed and very patient with us (we are very slow to make up our minds).
Compared with other offers we thought that Granite Transformations quote was very competitive.
There were no shocks with the check measure and everything was delivered on time.
Our installer was Stuart who is an outstanding tradesman and a true gentleman, he also made the extra effort working back late on the Friday night before Christmas to make sure that our make-over was completed so that we could enjoy our kitchen over Christmas
Good job GT Brookvale
I have just had my Formica benchtops updated with Granite Transformations. I gotta say it is a professional outfit, from the lady that runs the showroom on Saturdays, to the sales rep and installation team. I had to wait around two months from order date to fitting because of how busy they are! It was worth the wait. There was a small glitch in the material on one of the new benchtops. Once the problem was raised with the GT team, they resolved it the next day. The final outcome is awesome.
Work was timely and professional
We thought that Granite Transformations was very timely and professional in all that they did in terms of our kitchen. They listened to what we wanted and acted upon it.
Everyone I dealt with in this company was very professional and helpful and genuine. Stuart did a careful job of installing and I am very pleased with the result. My father was so impressed he is planning to get Granite Transformations to do his kitchen too.
Impressive customer service and product
We were really impressed with the professionalism of this company. From the moment we contacted Granite Transformations we were well looked after. The communication was excellent. Within a few days of calling we had someone to come and quote the job and the quote was received promptly. Upon acceptance, the turnaround time was good and all dealings with staff and tradesman were fantastic. We are really happy with our new laundry and garage storage cupboards and couldn't recommend you highly enough. Thank you for a hassle free renovation. It looks great!!
It looks like a new kitchen.
My old kitchen layout was perfect and the bench top good. We only wanted to change the dated timber doors to high gloss white to give us a lighter, brighter kitchen.
Kurt was terrific, he agreed we did not need to change the bench top but also advised how we could improve a couple of faults and made notes for minor corrections during installation.
Darren measured up perfectly and was willing to take time at the end of the day when I asked him to measure up and provide a quote on a glass splash back.
Dimitri was outstanding during the two da...
Exceeded expectations - Would recommend
First contact with Kurt, walked through our needs and landed on a practical solution very quickly, his experience was obvious. Easy to deal with, no fuss.
Next contact was head office, arranging times etc, all good very friendly
Out Customer service contact Jeff rang to explain we may experience a delay with install due to illness, we landed on a mutually suitable outcome - No hassles, no fuss
Finally, our installer did his bit, was methodical, took his time too get it right first time - I would put him in the true "Tradesman" category, great job
One year anniversary
We had Granite Transformations Essendon out to quote and then fit new worktops over existing worktops about a year ago. We deiced to leave it a year before commenting to see how they performed. Well they look as good as they did the day they were fitted. Excellent product as well as excellent service. We really were very impressed.
Great experience with Granite Transformations Balcatta
We recently had our benchtops refurbished with Granite Transformations Balcatta and found the experience easy and stress free, received an initial quote, which I was happy with, and then a follow up measure up (just to be sure?). The two man installation team arrived on time (tho the plumber was an hour late, so what's new:)). They then make a template of your tops and cut on-site, in this case our garage. The whole process took about 4 hours and I'm very happy with the result. There was very little mess and it looks terrific.
Best excuse company I have heard for a while!!!
This company has the worst customer service of anyone I have dealt with apart from Telstra who would rate just slightly worse that these people.
Broken promises, not returning phone calls, project still not completed, excuses re suppliers and contractors 3 weeks from start and still only 50% completed Phone call today explaining supplier ran out of hinges just the latest in a very bad experience.I would suggest giving them a very wide berth if you want a satisfactory job completed on time.
August 6th 2017 Update: Still no kitchen!!
Well ...another week completed and still not a completed kitchen!! The company are very quick to ask for a progress payment WHICH we did pay however the progress has been slow and another week passed and drawers that are incorrect and don't close properly, pantry doors incorrect size, cupboards that are the wrong size and the list goes on. We did a calculation this morning and 50% of the drawer/cupboard fronts are either incorrect or do not function properly. The facia boards are still not finished and we are now in week 4 of this nightmare. My neighbours want to renovate their kitchen as well and on our initial recommendation went to this company for a quote, 2 weeks later and still no quote!! Sad thing is that if they had done this project as quoted and on time we had 3 bathrooms for them to do as well, unfortunately they will not be getting an opportunity to quote this or any other projects we were going to offer them.
They Scratched our new oven & dishwasher. Left us with a leaking sink. Failed to correct a significant protruding granite edge. Our home was left filthy. There was no follow-up to our written review.
We found the product and service excellent and would recommend both to anyone. Gary, Beverley and their team could not be faulted.
Don't give up
Granite transformation goulburn is willing to help any Canberra residents who can't get help or service from Canberra. Give them a call
They can even help with any trouble with your kitchen
Amazing Customer Service
Nine years ago I decided to update my kitchen and after a lot of research decided to have a Granite Tranformations Benchtop installed over my preexisting bench top. At first I loved the finish and look as it contained a lot of "mother of pearl" in the granite slab and really lighten my kitchen.
I had only had the benchtop a year and noticed that the pearl had started to disintegrate and I had pit marks all over my bench even though I had followed the manufacturers instructions to a tee. Over the following eight years I had reps from Granite...
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