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We had a kitchen makeover with Granite Transformations in Fyshwick ACT in November 2016 and we NEED some minor outstanding work. Needless to say our kitchen is stunning however we have not had any follow-up work contact from the company. We have been ignored by the new owners and the old as well, there have been many promises that to date haven't come to fruition!
THE BRAND NAME has been tarnished here in Canberra with new licence owners not honouring warranty work. We have so many people commenting on our kitchen and until December 2016 we...
We are waiting for a quote more than 2 months
We were recommended by our cousin. And visited Canberra branch in February 2017. They gave appointment for March 2017 for a quote. Still waiting for a quote it is almost end of May. I went their workshop. They moved another shop no information at their shop apart from their business sign. And I was told business was bought about 6-7 months ago with current owners. They wasted our time for 3 months. We waited because they were recommended. If we knew the business ownership was changed we wouldn't wait.
Very straight forward, ordered new kitchen in Sept 2016, work started in December 2016 and is STILL not finished. Have had so many different tradesman come and go, incorrect pieces put in, not measured correctly, no communication from Sales Rep [name removed], he refuses to speak to anyone after has made a sale and then blames client for being upset. Very poor and unprofessional.
Unable to get them to respond to emails / Telephone calls
We initially engaged GT Canberra via an insurance claim due to damaged to the original GT worktops (10 yr old). Initial service was good and they said earliest install date would be Feb 2017 (order and paid deposit Nov 2016). Had to postpone Feb install and made contact in March for new date. Have been trying to make contact via emails and phone calls to get them to give me a date but not able to speak to anyone. Leave voice messages on answerphone and mobile and still no response. Extremely poor customer service and they have my money so cannot go elsewhere. Need them to call me and explain at least why they are not responding..... Be very careful of the Canberra Branch.
Granite Transformations has been chosen by several of my clients as their preferred kitchen, bathroom and/or laundry supplier. As a home projects manager, I could not wish to work with a more professional & friendly bunch of people. They deliver on time, their workmanship is excellent, they improvise if they have to & they return willingly to close out the final items that couldn't be completed during the main install. I can sincerely say that I highly recommend this company.
Balcatta WA branch, Professional, timely and very cost effective
We first installed Granite Transformations 15 years ago in our kitchen. We then followed up in our Ensuite. This year the Kitchen got a complete rebuild. One kitchen installer wanted me to pay $600 just to come out and discuss. However, Gary Clarke from Balcatta came out, listened to us. Offered popular trend suggestions as we are out of touch. We visited their show rooms the next day and by that time Gary had been on his computer and provided some Artists Impressions of how our design will look. With a no obligation quote. We didnt just...opt for stone tops, we had GT build the entire cabinets and drawers, They used quality self closing hinges and sliders, and high quality finished doors and drawers. Once we demolished the kitchen, Andy came out for a measure. The installers were in precisely on the day as specified to fit in with the other builders on site. I detected a problem with the install. Phoned Gary, and within the hour, Andy was on site. He confirmed what went wrong, he took total responsibility and had the installers back on site the next working day. He stayed and fully supervised the fix, a great result and a totally professional response. However, a week later i found a damaged plastic cover that the installer did not install correctly. Gary sent out a representative and fitted a new cover, no questions asked. We totally love the installation, finish and function of the GT cabinetry and stone bench tops. The joins are very hard to see. We cant thank Gary enough for listening to us, and for his non pushy advice on some design aspects. Gary also introduced us to Shirley, who I employed as a Project Manager, she totally saved my life as I had to go interstate for a couple of weeks, she controlled all the tradies involved in a totally professional manner. And her fees were totally worth the pain of the whole project. which involved the whole house and not just the kitchen.
Most durable I've found...
Value for money....the granite transformation, for the cost, has outperformed the caeserstone in our kitchen; the laminate and (cost only) marble. I've used the product in two different homes and found the process entirely smooth (sorry to reviewers that haven't). Importantly, the end product is totally durable. Doesn't seem to stain (ie red wine) doesn't seem to chip (pots thrown in to the sink) and depending which colour you get, is entirely 'user friendly' in terms of water marks and so on showing up. The latest colour we have is "charmot beige". Very happy!
Problem after problem, poor customer service and refusal to rectify
They didn't measure our kitchen properly, installed the wrong products in our bathroom and refused to rectify it opting to send debt collector notices rather than deal with their mistake. We also have an awful water hammer since they installed the dishwasher.
Definitely go somewhere else.
Professional & tidy
We had our kitchen & bathroom done some years ago and this company was excellent. This time round we got our wardrobe doors done the old IKEA ones were falling off one by one. Again professional in quoting following up and the tradesman they sent Paul was on time polite and cleaned up really well and communicated well. Highly recommend this company. Dr Sushmita Hunter Manly NSW
Professional & on time tradesmen
Installer Riian (not sure if this is the correct spelling) arrived on time - was professional & friendly & the work was spot on. The plumber & electrician arrived almost together & the work was finished in the designated time. Very happy with the kitchen modification.
Love My New Kitchen
It was a shaky start with the initial quote being ridiculously expensive and confusion with paperwork between the Salesman and the Installer but it all came together in the end.
They started work on the agreed day and finished on they day predicted and I couldn't have asked for a better; more conscientious and more polite team of people to do the job.
My new kitchen and laundry look great and the soft close draws and cupboards are a dream not to mention the new built in laundry basket and waste bins that have replaced an obstacle course.
Couldn't recommend them highly enough!
Problem after problem
Faulty Templating for kitchen worktop. Finished worktop had to be modified after fitting. Rough and open edge on worktop end had to be rectified. BATHROOM plan not executed as originally agreed __ could not be modified after installing. Pipes under bath leaked due to incorrect size fittings causing water leaks into kitchen and damage to ceiling below. Faulty installation of bath overflow caused second leak into kitchen below. [name removed] could not be contacted and refused via his assistant to rectify the bath overflow and consequential damage to the ceiling below. Have had no apology except from [name removed] who tried her best to resolve the issues. Would NOT recommend Granite Transformations.
Granite Transformations Rockingham
The boss Kevin at Granite transformations ensured that from start to finish our job was spot on.
From the first phone call to the final payment Kevin was a gentleman and ensured that all our preferences and requirements were delivered as agreed with no fuss. The end job is beautiful; on time, on budget, happy wife happy life as they say :0) Happy husband too.
SAVE YOUR MONEY!! Extremely unprofessional workmanship
Granite Transformations Canberra - 12 months later I am still waiting for them to repair/replace the new kitchen I've had installed.
I hate my kitchen and fear the unprofessional workmanship of Granite Transformations Canberra has reduced the sale price of my property. I have been left with broken floor tiles, chipped Granite bench, the glass tiles of my splashback were installed cracked and chipped, the front of my island bench has a gap between the panelling which, according to Granite Transformations Canberra, wouldn't be noticeable if I p...
Wrong Measurements And Wasted Time
I hired Granite Transformations to do a new fit out in my kitchen. They came out to do one spot check for one hour in which they took all the measurements. Before the installation I was required to pay the full amount except for $400 which I would pay once the installation was complete. So Granite Transformations came to my house to install their product when they discovered that every single measurements for the kitchen was wrong (cabinets, draws, etc). They notified me that at the beginning of the project (when they took the measurements) tha...t they would be at my house for two days. I decided to take the entire week off work as I know that construction can sometimes can go over time constraints. Due to them taking the incorrect measurements it ended up taking almost 2 weeks instead of 2 days. I could take another week off work so my partner had to take the week off work instead. During these two weeks my kitchen was completely unusable as they disconnected my water, oven, microwave, dishwasher and range-hood. I couldn't cook, wash dishes or heat food. I had to order take away for two weeks and buy plastic plates, cups and cutlery. GRANITE TRANSFORMATIONS, UNACCEPTABLE!
I asked for a quote, they came out, measured up and didn't bother to get back to me! If they can't even be bothered to get customers I am sure they can't be bothered doing a good job..
Hats off to the team at Granite Transformations in Rockingham for a most satisfying result.
.She got her kitchen makeover and I got my new outdoor kitchen.
A most pleasant experience from start to finish with the advice on colour and design to the professional installation and workmanship. Nearly two years on and lots use all looks as go as the day of install. A big thanks to all involved.
I would have expected this product to last longer than 3 years! This product is designed to apply over existing laminate bench tops. Well NOT SO!
If you are looking for a product equally as good as granite or natural marble which granite transformations compared themselves too, pigs will fly!
Think twice before installing this, yes it may be cheaper but unreliable.
This product is not conducive to application around sinks. My bench top has a huge bubble where water has seeped under the slab and lifted the composite granite. Have been told it's not repairable, so pretty much, TOO BAD.
My advice, if you are looking for a long lasting makeover for your kitchen bench tops , AVOID. SO ANNOYED, A WASTE OF $7000
Great customer service 9 years after our kitchen was installed
I had a kitchen installed by granite transformations Brookvale NSW in 2007 (not just refurbished) which from memory was an easy experience and quite cheap and I consequently got my sister to use them for her kitchen. Almost 10 years later I am renovating and wanted to get them to do a new breakfast bar to match the existing kitchen that still looks great. I happen to mention that the bench top has some wear and tear where the shells have worn more than the stone. They happily came out to assess a warranty claim and gave me a heavily reduced q...uote to re-do the bench, but also offered free of charge to smooth out the bench and corners so it would look like new. While Brenton was on site refreshing my bench and fixing other bits that had nothing to do with the initial installation just the reno (it took him 3 hours for free) he gave me lots of tips and leads/advice on how to get the breakfast bar I wanted at a price I could afford. Thanks Brenton for putting customer service before profits.
Wow... AMAZING NEW KITCHEN.
Excellent service from the first encounter to the last...VERY IMPREESSED. .and the end result was a Stunning kitchen..Huge thanks Kevin..staff and tradesmen..Rockingham. .W.A.
Fantastic service, amazing value for money
From day 1 they were pleasant and professional to deal with. For the price, I was extremely impressed. Kitchen looks brand new, and has given our property incredible value. Would highly recommend!
Appalling Customer Service
Title says it all - unbelievable, avoid at all costs!
Speaking of costs: Trend benchtops are $700 a square metre for a composite product!
Painful experience from beginning to end.
Waited over 3 months for our kitchen makeover, project was to take 2 days, it took 3, our house was left full of dust as was the garage, I had to re-adjust doors hinges and remove spilt glue, no sign off or inspection from any of the leadership team. Plumber with the team was downright rude. Next contact was an email for our outstanding invoice although we are happy with the end result, the project was under resourced and poorly managed, and for the price we paid we expected a slick operation.
Professional and excellent results
My wife and I just recently had our kitchen replaced and as a result there was a gap in the bench top which had been installed by Granite Transformations almost 10 years ago. Chris made a suggestion to fix the problem which has resulted in our kitchen now looking terrific. The work was performed in a timely and professional manner and we would not hesitate in recommending this business to our friends.
Brilliant scope of work
I have had 2 jobs recently completed by Granite Rockingham.
The first job was to put a buffet in the dining room with a Granite top with a mix of doors and drawers.
It has totally transformed my dining area, storage to spare with slow close hinges so my grand daughter cant trap her fingers.
Last week my my second job was completed.
My husband and I asked them to build a huge bank of drawers after seeing how successful the dining room turned out.
We have 16 drawers 4 blanket drawers and 12 medium drawers with a high gloss top.
It has made ...
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