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Granite Transformations

Granite Transformations (page 6 of 6)

3.5 from 136 reviews · View Statistics
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Reviews

  • Customer Service
    3.4 (19)
  • Timeliness
    3.8 (18)
  • Job Satisfaction
    3.6 (18)
  • Rates and Fees
    3.4 (18)
  • Product Quality
    3.8 (17)
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Peter J
Peter JSydney
  • 8 reviews
  • 23 likes

Lies and broken promises !

published

They say a fish rots from the head down so after numerous broken promises and misleading statements, i notified their Head Office to ask if they valued the 'brand & reputation' and to let them know about my experience thus far. Their HO management were just as slippery and indifferent as the franchise we were dealing with. Basically their senior manager avoided acknowledging the issues (some serious) and when she eventually contacted me, pretended not to know why she was asked to contact me.
Let me summarize .........
Unprofessional, unreliable, untruthful and indifferent.
Why don't they just do what they say will do?

There are better options out there than this brand.

john1818
john1818Sydney, NSW
  • 11 reviews
  • 14 likes

Appalling service after botched installation

published

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Diss appointed
Diss appointedSydney, NSW
  • 15 reviews
  • 15 likes

Buyer beware

published
Joy Boyko
Joy Boyko
  • 2 reviews

Excellent Service & Quality Product

published

Managed by George and our work undertaken by Steve the Box Hill Branch provided us with a quality kitchen. The level of workmanship was excellent and we cannot fault the job or the service. We recommend them freely and have had them back for our laundry and will do so again for any other suitable work.
Value for money, looks excellent with top finish. We received a new kitchen when in fact we were just dressing up and altering the old one.

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kellyc
kellycpenrith

Big disappointment!

published

We had our old kitchen done and 6 years later the door coverings are starting to peel and around where the microwave is located. Glue was left on granite and never removed properly. We were left with a cracked tile, paint taken off the wall. They should not be in business!

Terrible job

The Ash
The AshMelbourne

Reconsider

published
Not Happy
Not HappySydney

Do not trust these people

published
Branch NameNepean
Adam
Adam
  • 7 reviews
  • 11 likes

Fantastic product, great result - some tips for a smooth installation

published

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scotty
scottyNorth-West & West coast, TAS
  • 6 reviews
  • 3 likes

Bad to deal with

published

ordered kitchen arrived in wrong colour, after contact and being threatened that we will have no kitchen for months paid the remaining money to have a horible kitchen installed. No one has even bothered to come and see what is wrong, DO NOT deal with these people. Their installers are 1st class but it ends there. I will be fitting another new kitchen once i finnish paying of this disaster.
installers were very good
no after sales and bad service

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malcolm05
malcolm05MELBOURNE

Very satisfied

published

They undertook a kitchen transformation aimed at preparing house for sale. The original cupboards and pantry were lept, with granite top over existing, new cupboard doors etc. It came out fantastic and achieved what we wanted, a whole new look and feel. Good customer service, prompt work and great workmanship. All in all a good experience and great result. One issue with an incorrect filter for the rangehood, but they kept us informed regularly on progress in getting the part.
Good customer service; good workmanship; on time; great result

JMAC
JMACAU
  • 7 reviews
  • 6 likes

Poor Customer Service

published

Would recommend independant purchase of sinks and taps. Quality supplied by Granite Transformations is below standard and there is no after sales support. Better quality items can be purchased independantly and come with a good warranty.
Installers professional
Bad Warranty Service

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Page 6 of 6

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