Reviewer Photos & Videos
Appalling customer service - dont waste your time!
Rude staff and appalling customer service! Clearly taking advantage of the current building boom in Canberra! They want you to pay 90% of the quote before they start work! Recommend you dont waste your time or money!
Don't bother - if it's faulty they won't fix
See photos. They refused to fix it. Office of Fair Trading were notified, and advised my only option is to take them to Small Claims Court to get it fixed.
granite transformation Tasmania
Poor workmanship, no care attitude. Promise the world deliver little. Ended up with water damage because they couldn't be bothered to seal properly. They then had the audacity to tell me not there problem. Granite finish dull, not polished correctly. Stay away
Cheap and nasty product
New bench top less than 2 years old, warping and coming apart at the joins, steer clear if you want a long lasting product. Have contacted on numerous occasions with no reply.
NEVER use any Granite Transformation franchises; once they have your money they don't want to know.
Never consider using Granite Transformations. I used Granite Transformations in Brisbane to update an existing kitchen. I want to warn people never to use any of the franchises; once they have your money they don't want to know. The work they did at my house in Queensland was shockingly bad and it is now falling apart well before the worthless 'guarantee' is up. The benchtop discoloured, although it was not in direct sunlight and they first tried to blame me then their suppliers! I had to take Granite Transformations to court so I could aff...ord to employ others to sort out their bad workmanship. I was polite but their admin staff were rude and aggressive and refused to correct their mistakes or refund me. The day before the court hearing they admitted liability and offered cash. No apology though. So I was left out of pocket and the stress was unbearable, days off work to try to sort it all out, etc. Never use them, have heard nothing but bad reviews from others.
Filthy, rude and disrespectful
Not surprised by the bad reviews. One the franchisees ( Bolgers of Bendigo 2 vehicles) drove into my business. The woman entered the store then walked out and urinated on the forecourt, one of the men urinated On the side of the driveway near the garden.Totally inconsiderate of any person who has to walk there or the fact that young children play at the side of the drive near the garden .When approached about their behaviour and the fact it was on security cameras ,one of the men laughed “Free advertising ”. They started cooking.This is a serv...ice station, not only a dangerous but also an illegal activity. They were very rude and started get confrontational.I decided to closed early and asked them to leave then closed the gates. I phone them to discuss their behaviour and was met with pure profanity. Didn’t care. So I can only surmise by their attitudes that they conduct themselves that way in all aspects of their lives.
Don’t look below the surface or once we have your money we don’t care
Granite Transformations (Goulburn/Canberra): the work looks great, but the cupboards and drawers left full of rubble, dust and screws (finally admitted it was their tradespeople but did try to blame it on the plumber) and left rubbish in the skip of our other tradies. Reception staff lied about following up, accusing us of things we never said. Refused to deal with the issue and once paid, refused to deal with our concerns.
Very dodgy buyer beware
Kitchen fell apart and bench top cracked.They tried to tell me the bench top crack can’t be helped because of movement in house. Virtually kitchen fell apart.Very poor quality.Buy at own risk
Buyer beware and go elsewhere.
My kitchen has only lasted 6 years and totally fell apart.Bench tops cracked and cabinets all fell apart. Quality is below standard.They also didn't honner warranty.go elsewhere.Very dodgy and poor quality.
Lifetime limited warranty is worthless
I had Granite Transformation install new countertops about 4 and a half years ago. There was a problem with the edge chipping within a year and it was fixed. However, since that time many rough places have shown up on the surface. I have requested repairs and have been turned down. Do no business with this company because they do not stand behind their product.
The edges corroded quite quickly.
After having granite transformations install my bench top from scratch, as in not an overlay of an original bench top, it began to stain right away. At least 6 months later they came to put an overlay on their original and put a big seam over my work area where there hadn’t been one before. After not very many years(3?) the edges were corroding and chipping. Many of my favourite shirts have holes in them now. I thought I must have moths particular to the stomach area or some bizarre reason until another friend with a granite transformation benc...htop told me it was the bench edge and happened to her too. After several calls and requests for them to please fix it, and I told them I was willing to pay for the repair, Granite Transformations continued to ignore me and I now have the huge expense of paying for a whole new benchtop.
Due to incorrect measurements taken by the Granite Transformations team at Caringbah my kitchen was left incomplete and missing panels for a whole week. I had to keep chasing up the staff at Caringbah and the warehouse in order to get new panels cut and installed one week after the expected completion date. I had to endure an incomplete kitchen with a toddler running around getting into all the cupboards. I also incurred extra costs of putting my toddler into childcare while the job was being completed. Very disappointed with Granite Transformations.
Extremely Bad Workmanship, Terrible Customer Service
We spent over $10,000 with this company. When they finished we realised they had left over 20 large screws under the benches, tiles in the bathroom had been knocked and come off the wall, our new dishwasher had been sanded with the electric sander, and there was a large join in the splash back where 2 pieces of splash back were just pushed together, it should have been one sheet only. When we approached them he stated that that is how they do there splash backs, and he wouldn't replace it with one full piece so there is no join. Even though ...they could have done it in one full piece. Head office in Sydney told us they wouldn't help and to go to Department of Fair Trading. We now have to pay someone else to put a new splash back in, fix the tiles, and are unsure how to fix the new dishwasher. We are not impressed with the owner of the Coolum Branch of Granite Transformation Or Sydneys lack of assistance.
EXTREMELY BAD WORKMANSHIP
My breakfast bar was cut back to now being a narrow bench top.Their answer was had to cut to fit the sheet.Obviously to cut down on product. Splashbach is now 3 different heights and looks awful. Damaged my cabinets walls and windowsill. No rubbish removed and no cleanup. Left an awful mess. I was stood over ,called a liar, character assasinated and abused by franchise owners. Worst experience I have had and left with an unsatisfactory kitchen I now need to replace again. No receipt and no warranty has been forthcoming
A job that was to take 5 days took 15 weeks and was not completed. Very unprofessional company all staff and tradedmen were very rude. Was promised a quality job that i didn't receive very unhappy customer. Final deposit was waived due to them not being able to complete. Therefore had to source other tradesman to complete what was not a cheap kitchen makeover.
Questions & Answers
Has anyone dealt with Advanced Cabinetry in Ballarat, Victoria using Granite Transformation?
what size is the granite slab before "L" shapes are cut, I am trying to avoid joins
Has anyone dealt with Granite Transformations Central West? It seems there is a huge difference between franchises.
I would stay away imo.My kitchen literally fell apart in 7 years.Also they didnt honer the warrenty. Huge franchise issues in canberra.
All are the same quality and will be junk in 7 years imo
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