1 photo
Granite Transformations

Granite Transformations

3.6 from 135 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Granite Transformations

Reviews

  • Customer Service
    1.0 (6)
  • Timeliness
    1.4 (5)
  • Job Satisfaction
    1.0 (5)
  • Rates and Fees
    1.4 (5)
  • Product Quality
    1.0 (4)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Review
ReviewCanberra 2600, ACT

Appalling customer service - dont waste your time!

published

Rude staff and appalling customer service! Clearly taking advantage of the current building boom in Canberra! They want you to pay 90% of the quote before they start work! Recommend you dont waste your time or money!

Customer Service
1/5
Rates and Fees
1/5
Incentivised Review No
Janine
JanineSydney Surrounds, NSW

Don't bother - if it's faulty they won't fix

published

See photos. They refused to fix it. Office of Fair Trading were notified, and advised my only option is to take them to Small Claims Court to get it fixed.

  • Thumbnail
  • Thumbnail
  • Thumbnail
Customer Service
1/5
Timeliness
2/5

Other Home Renovators

 
 

0.0
(1,234)
Seriously
Seriously
  • 4 reviews
  • 4 likes

granite transformation Tasmania

published

Poor workmanship, no care attitude. Promise the world deliver little. Ended up with water damage because they couldn't be bothered to seal properly. They then had the audacity to tell me not there problem. Granite finish dull, not polished correctly. Stay away

Customer Service
1/5
Timeliness
2/5
Jeff
JeffGreater Melbourne (Inner), VIC

Cheap and nasty product

published

New bench top less than 2 years old, warping and coming apart at the joins, steer clear if you want a long lasting product. Have contacted on numerous occasions with no reply.

  • Thumbnail
  • Thumbnail
Customer Service
1/5
Timeliness
1/5
Home Renovators

Find out how Granite Transformations compares to other Home Renovators

Know better, choose better.

Compare all

NEVER use any Granite Transformation franchises; once they have your money they don't want to know.

published
Customer Service
1/5
Timeliness
1/5
Karen
KarenMurray Region, NSW
  • 3 reviews
  • 1 like

Filthy, rude and disrespectful

published
Incentivised Review No
Dave
DaveCanberra 2600, ACT
  • Verified

Don’t look below the surface or once we have your money we don’t care

published

Granite Transformations (Goulburn/Canberra): the work looks great, but the cupboards and drawers left full of rubble, dust and screws (finally admitted it was their tradespeople but did try to blame it on the plumber) and left rubbish in the skip of our other tradies. Reception staff lied about following up, accusing us of things we never said. Refused to deal with the issue and once paid, refused to deal with our concerns.

Customer Service
1/5
Timeliness
1/5
Gavan K.
Gavan K.
  • 12 reviews
  • 16 likes

Very dodgy buyer beware

published

Kitchen fell apart and bench top cracked.They tried to tell me the bench top crack can’t be helped because of movement in house. Virtually kitchen fell apart.Very poor quality.Buy at own risk

Incentivised Review No

Other Home Renovators

 
 

0.0
(1,234)

Buyer beware and go elsewhere.

published

My kitchen has only lasted 6 years and totally fell apart.Bench tops cracked and cabinets all fell apart. Quality is below standard.They also didn't honner warranty.go elsewhere.Very dodgy and poor quality.

  • Thumbnail
  • Thumbnail
  • Thumbnail
Incentivised Review No
Home Renovators

Find out how Granite Transformations compares to other Home Renovators

Know better, choose better.

Compare all
  • Verified

Lifetime limited warranty is worthless

published

I had Granite Transformation install new countertops about 4 and a half years ago. There was a problem with the edge chipping within a year and it was fixed. However, since that time many rough places have shown up on the surface. I have requested repairs and have been turned down. Do no business with this company because they do not stand behind their product.

Incentivised Review No
Pam
PamWestern Australia
  • 2 reviews

The edges corroded quite quickly.

published
Branch NameBalcatta

Other Home Renovators

 
 

0.0
(1,234)
Customer Feedback
Customer FeedbackSydney, NSW
  • 2 reviews

Disappointed

published

Due to incorrect measurements taken by the Granite Transformations team at Caringbah my kitchen was left incomplete and missing panels for a whole week. I had to keep chasing up the staff at Caringbah and the warehouse in order to get new panels cut and installed one week after the expected completion date. I had to endure an incomplete kitchen with a toddler running around getting into all the cupboards. I also incurred extra costs of putting my toddler into childcare while the job was being completed. Very disappointed with Granite Transformations.

Branch NameCarringbah - Granite Transformations
Home Renovators

Find out how Granite Transformations compares to other Home Renovators

Know better, choose better.

Compare all
LCSB
LCSBCootharaba

Extremely Bad Workmanship, Terrible Customer Service

published
Branch NameCoolum Queensland.

EXTREMELY BAD WORKMANSHIP

published

My breakfast bar was cut back to now being a narrow bench top.Their answer was had to cut to fit the sheet.Obviously to cut down on product. Splashbach is now 3 different heights and looks awful. Damaged my cabinets walls and windowsill. No rubbish removed and no cleanup. Left an awful mess. I was stood over ,called a liar, character assasinated and abused by franchise owners. Worst experience I have had and left with an unsatisfactory kitchen I now need to replace again. No receipt and no warranty has been forthcoming

Branch NameWollongong / Goulburn

Disappointed

published

A job that was to take 5 days took 15 weeks and was not completed. Very unprofessional company all staff and tradedmen were very rude. Was promised a quality job that i didn't receive very unhappy customer. Final deposit was waived due to them not being able to complete. Therefore had to source other tradesman to complete what was not a cheap kitchen makeover.

Branch NameGoldcoast
Page 1 of 2

Questions & Answers

Corliss
Corlissasked

Has anyone dealt with Advanced Cabinetry in Ballarat, Victoria using Granite Transformation?

No answers
Terry M.
Terry M.asked

what size is the granite slab before "L" shapes are cut, I am trying to avoid joins

No answers
Jane M.
Jane M.asked

Has anyone dealt with Granite Transformations Central West? It seems there is a huge difference between franchises.

1 answer
Gavan K.
Gavan K.

I would stay away imo.My kitchen literally fell apart in 7 years.Also they didnt honer the warrenty. Huge franchise issues in canberra.
All are the same quality and will be junk in 7 years imo

See all Granite Transformations questions

Get an answer from our members and Granite Transformations representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.