Very happy with our new look kitchen.
We are very pleased with the makeover of our kitchen by Granite Transformations Cairns. The kitchen looks fabulous fresh & light which is the result we wanted to achieve as our kitchen is very shady and the previous laminate was in good condition but a dark green shade. The workmanship by Mark the installer was impressive and all completed in just two days with a minimum of fuss.
Love the new bench top and pantry.
We had the Penrith store do our work. The guys who did the work on our bench & pantry have done a fantastic job.
But, dealing with [name removed] has been hard work. The lack of communication on the day of installation was disappointing, as the guys were late but no phone call was received. Then I was told the pantry would not be done that day as promised when booking the job, but days later as there was a problem with a machine. I had to call the office to find out what was happening. Again I had not received a call about this. There is a sme...
Great new makeover
Happy with the result
Kitchen looks great and the tradesman who came was very polite and happy - always ready to listen to any questions or queries we may have had.
Great Kitchen Bad After Sale Service
Granite Transformation staff couldn’t do enough for us. They helped us design our kitchen which I’m pleased with to a certain degree... But their after sales service is very unacceptable, we had paint chipped of the wall when they were removing and installing the kitchen which was never repaired, we had skirting board missing which was not replaced and I have asked them several times if they could do something about covering the bottom of my oven legs up but to no avail..
Very disappointed in after sales service!!!
EXCELLENT PRODUCT AND GOOD CUSTOMER SERVICE
Very happy with our kitchen renovation. We requested that the 'skeleton' of the kitchen be used, so it was important that the measuring was spot on for all the new cupboard doors and large drawers. This was excellent. Everything aligns well and is very operational. Customer service was great and always available.
Love My New Kitchen
It was a shaky start with the initial quote being ridiculously expensive and confusion with paperwork between the Salesman and the Installer but it all came together in the end.
They started work on the agreed day and finished on they day predicted and I couldn't have asked for a better; more conscientious and more polite team of people to do the job.
My new kitchen and laundry look great and the soft close draws and cupboards are a dream not to mention the new built in laundry basket and waste bins that have replaced an obstacle course.
Couldn't recommend them highly enough!
Excellent Workmanship, Great Look, Very quick, Excellent Price, but be sure to check measurements!
We had GT Nepean do our kitchen makeover in June 2015. Ian, their installer, did an excellent job - his attention to detail and the quality of his workmanship is the best I've seen. John, the manager was very helpful with offering advice - especially to do with the colour of the bench top, which was perfect for our style kitchen. He was very quick to answer any questions I had, no matter how trivial. The work was completed in the given time frame of 3 days (with the exception of some minor fix-ups) - which is amazing when you think about the sc...ale of the job! And the quality of the workmanship wasn't compromised because of this quick turn-around time (which had originally concerned me). Ian was extremely neat and tidy, and clearly took pride in his work. The only disappointment I had was that the measurements of the internal pantry drawers was incorrect (which was then 100% corrected by them) - as was the height and depth of some of the cabinets, which weren't able to be corrected. It would have been helpful to have seen some drawings and exact measurements before the installation took place, as I have since found out that cabinets and units come in 'industry standard sizes' - but our home/kitchen is not industry standard, so we have been left with some wasted space. However, I do take some responsibility in this as I did not insist on seeing any drawings or measurements beforehand, instead relying on my verbal instructions for the measurements given at the time of the quote. In spite of these minor disappointments, I feel I can wholeheartedly recommend GT Nepean, as the quality and look of my updated kitchen for such a reasonable cost, with very little inconvenience to our busy household, is excellent!
Ad on TV
In your ad on TV....for Devonport and Launceston...it shows the lady making a salad....then she puts it on the bench, picks up a cuppa and walks out.....leaving the salad on the bench.....shouldn't she have put it in the fridge???
Fantastic product, great result - some tips for a smooth installation
Overall, we had a really good result. However, there were some hiccups, but the owner personally stepped in to resolve them.
From quoting to selecting the type of granite and booking the install date, all was smooth and professional.
Unfortunately, there was some confusion between the sales guy and the installer in terms of who was responsible for preventing and cleaning up mess. Had we been told to make our own arrangements to prevent dust going everywhere, a lot of hassle could have been prevented. The installer did little to minimise ...dust and in fact even left the balcony door open while cutting material after explicitly being told by me to keep it shut. After complaining, the owner stepped in and did apologise profusely and took my comments on board. He also split the cleaning fee with me to have our cleaner remove the fine particle dust. Overall - I recommend these guys and their product. The kitchen looks better than I'd hoped for and we love the new look and new sink and taps.
Questions & Answers
Has anyone dealt with Advanced Cabinetry in Ballarat, Victoria using Granite Transformation?
what size is the granite slab before "L" shapes are cut, I am trying to avoid joins
Has anyone dealt with Granite Transformations Central West? It seems there is a huge difference between franchises.
I would stay away imo.My kitchen literally fell apart in 7 years.Also they didnt honer the warrenty. Huge franchise issues in canberra.
All are the same quality and will be junk in 7 years imo
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