Granvue Homes is currently offering its customers a $100 Coles Myer Voucher or Bunnings Voucher for all customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
A Good Builder
Our experience from the sales consultant, tender, colour selection and contracts has so far been good.
The team made good suggestions and takes good time to fully explain all queries put forward to them
Our first dream home turn out to be Series of nightmares.caused by selfish sales people,
Well we choose to Emerald 29. They showed us Emrald 33 at Thornhill Park and promise they're going to build Emerald 29 same .nothing as promised.very bad experience with the building coordinator, unprofessional from start to now just finished fix up stage, I never had anxiety in my life what I'm feeling lately I regret I shouldn't have believe that everybody is honest as I am ,was expecting more transparent but typical building company I have four more customer for them, thanks for bad experienced ,they didn't have to go through this, if I start writing from very first day untill today I think whole book wont be enough. This is not for hundred dollar Credit you offer for the review this is because I spent nearly $300,000 with Grandvue homes.
Day light robbery
After spending a long time looking for a reputable builder, I finally came across Granvue homes. To my amazement they had a promotion at that time of 0 SITE COST. It was unbelievable considering the fact that every other builder was giving a quote on site costs after looking at your site engineering. To cut the long story short, I inquired with the sales consultant in Point cook to be very sure that I wasn't going to be required to pay extra money later on once building commenced. Well I was told if I was to pay anything extra it would be only $1500 since there was a small fall at the back of my land.
Fast forward I did sign up with Granvue, choose the floor plan that I had liked.
Tables turned when I went to my scheduled tender appointment in Keilor. The quote had changed significantly, the initial cost had increased by $11 000. They had added more money on the site work of $4000. I was completely annoyed. I asked why this wasn't raised by the sales consultant in Poink Cook. Well I was given an unreasonable answer. Talk about pure greediness. There was a lot of variations in the tender document and literally every other point had conditions attached to it e.g any other costs that arises will be passed on from the builder to the owner.
I was not given enough time to look or review the tender document. How silly, and they expected me to sign it there and there. Ridiculous, I refused to sign the contract on the very day considering that they were so many hidden costs that i wasn't aware of and I was sceptical of what other unexpected costs. Perhaps I had to cut my losses
Completed a build with Granvue late last year and the build was great.
Some issues at the initial stage with a mis-quote from the sales rep and unrealistic build start timeline provided which was frustrating, however once we moved past this stage everything else went quite smoothly and any small issues with the build were rectified quickly. We have since had our 3 month follow follow up maintenance and they have fixed all other small issues we found after handover promptly. Would recommend them for a new build.
Quality Build transparent service
From our first experience at the sales office the service was exceptional, the Sales assistant had our plans on the block we chose within 48 hours of the meeting .
There were hold ups through the build however the company were transparent in communicating with us about them .
Any questions we had were answered in a timely manner and the staff always gave us a call back on the same day with answers to our questions.
Site supervisor was transparent and knowledgeable.
Can fault the build quality.
There were a few occasions that we were given insufficient notice about having documents signed but this is the only knock I have on them.
100% would recommend.
Worth the wait for our stunning Granvue Home
Our entire build experience was fantastic from start to finish, any questions and concerns were handled quickly and professionally. Granvue have a team of knowledgable consultants, building coordinators, colour consultants and architects who made our vision come to life!
If ever a problems arises, it was handled in a timely manner. For the quality and workman ship that was put into our build, we are so grateful and lucky we went with Granvue.
A lovely house.
We are so very happy about this house. Granvue homes are well organised and they gave us the house without any delay. The building quality and workmanship is excellent. The building co-ordinators and supervisors are very good and approachable and they provided weekly updates, They used to contact us without any delay whenever we needed more clarification regarding the weekly updates which was highly appreciable. The cost didn’t go any further than we estimated in the beginning which was the highlight. Thank you so much granvue homes. We would definitely recommend you to our friends.
Love my Granvue home!
Recently moved into my new Granvue home and I'm extremely happy. Yes there were some issues along the way which I'm sure is standard with most builders but they fixed every issue I had by the end and the result is a beautiful home that I'm very impressed with. The major issue I had with them throughout the build was their communication, I often felt I was getting different stories from different departments and they don't provide you with the site supervisors contact details so trying to get an answer to a question can sometimes take days which is rather frustrating. However when it comes to the quality of the build can't really fault it much, my only real issue at this stage is some questionable paint work.
Quality Builder with Great Staff
While we were looking for builders we came across Granvue Homes first time in Upper Point Cook Display, We met Sam first time in there who came across as a very down to earth and genuine person as oppose to other consultant who were pushy and just want us to deposit. He gave us a rough quotation on that day and we were surprised later on that price stayed around those figures unlike other builder where they jump easily 50 or 60k from verbal quotation to written quotation
We were just concern about Granvue Homes being a slightly smaller builder then the other builders we had on our list. And secondly the site cost was not fixed initially. But customer service we received from Our consultant we decided to put deposit with Granvue Homes. We had a lot of questions and we went back to Sam again again even after deposit and he always helped us with a smile on his face.
Our site cost stayed around same figures at tender what Sam allowed and Mis Tayla was very helpful and yesterday we did our color appointment and so far we are very happy with the decision we made with Granvue,
all the office staff is also very good (Tayla Tender presenter very helpful) , and quality of their inclusions are very good we did not spend much as there was no need.
will definitely recommend Mr Sam and Granvue Homes to all my friends and Family.
The whole process was easy and fast, Granvue was easy to deal with and accommodating and provided very helpful advise where necessary, there were no real issues during the building process, no delays in any areas, the quality and materials used were of excellent standard. An independent review was hired to inspect the finished house and he very impressed about the quality of the house.
Quality builder with great work ethic
From the time we started the process Sam (sales consultant) was really helpful. During our meetings he got a really good idea as to what we were looking for and was very accommodating with the changes we were looking for in the original plan. We started building in end of May and after 4 months we are waiting on to do the final inspection. We received communication from Granvue Homes every week how our home was coming along. We are looking forward to moving into our new home in the next few weeks. Couldn’t be more happier with Sam and Granvue Homes with their service, quality, communication and work ethic.
So far I had really good experience. I am just. Done my tender appointment . One thing I did not like that I have to make all structural decisions before color’s Appointment. I might spend more money if I would have another appointment to make decisions after colour’s one.because this would give me idea about my budget . Now I am confused that would I spend more on structural or less?
Granvue Melanite Perfection
We started our journey with Granvue in July 2016, but the land did not title until December 2017, so here I am today 7 months later writing about a place I can call home. From the start there were hiccups only because we didn't know what we wanted and we had to watch costs. Granvue walked us through it and on the 22nd of February 2018 we started the build. we moved in on the 23rd of August, the house is faultless, there are only a couple of minor issues but we are very lucky to have such a perfect build. They are very professional and we will use them again, yes I will be again !!! But only with Granvue. Thank you for everything, we love it !!!!
Great building experience
From the first contact I had at the display home until the final hand over of my home, Granvue Homes could not have been more accommodating, helpful, experienced and professional. After my final selections my price was confirmed and that is where it stayed. My building supervisor was fantastic and always kept me informed of what was happening with my build. Thanks to him and all the builders and staff I now have a top quality home. I would definitely recommend Granvue Homes for anyone wanting to build a great home.
Granvue Homes !
The overall experience so far has been a little turbulent, the sales rep was exactly that a “sales” person. He promised things and simply couldn’t deliver! however the experience with the head office was great until we had to go through the paperwork! As the old saying goes if it’s not written assume you don’t get it! Well we discovered error after error but Granvue were great in getting the issues rectified quick smart! The building coordinators are fantastic and even higher management! It was nice to have a chat to the general manager who was willing to speak to us about some concerns we had and was quick to offer resolution and never dragged their feet. Granvue have been very flexible and surely do now take customers circumstances into consideration which in itself is great for the customer experience. Well done Granvue for listening! We are yet to start construction but have been assured we will have a quality build and I don’t doubt that one bit! Thanks Granvue!
Granvue homes where really helpful from the word go right the way through till handover . Always informing us of what’s going on week to week , the workmanship was really good. No major issues , the supervisor was always aware of what was going on and always gave us answers to any questions we had and the service and support was great
Designer houses at affordable prices, there really is such thing as this!
It is with great pleasure that I pen this testimonial on behalf of the exceptionally professional service we have received up until now from the Granvue Homes team and hope what I am going to share will help someone with the daunting task of choosing the correct builder in building that dream home!. We are still in the prebuilt phase of building our dream home and happen to stumble upon them by chance, whilst looking at display homes built by big name players, whom many people have experience with. From the moment we set foot exhausted after a long day looking at unaffordable houses build by big name builders in the industry, their point cook sales office staff made this tiring task feel like a breath of fresh air!.
Firstly, the display homes we looked at there,were nothing like we had seen before and were so aesthetically pleasing, and practically functional, that I kept asking myself how I missed them, and how come no one told me about them!!!. Secondly I was blown away with the product knowledge the sales rep (Sam) had and was able to answer questions coming from clients like us who have visited many big time builders, who seldom could address our queries adequately. He was genuine and professional, which made us come back for a sales quote. During this phase we were blown away further with how accommodative and patient he was with all our requests, and was able to translate all this onto drawings, which gave us a better idea of how things may look or not look. His guidance and professional service saw us moving on to the second phase of the process, which was the tender appointment. Here too we were pleasantly surprised with the product knowledge and accomodating nature the tender presenter Taylor possessed and found her suggestions much helpful, being first timers at building. The only suggestion I may add here, is to have a better coordination among both these parties, as I felt there was some miscommunication, which I believe is understandable, given the changes and requests we placed upon them.
I am eagerly looking forward to the colour appointment and anticipating this good momentum to continue and have full confidence in them delivering me an exceptional product! It is most definitely five stars from us!!.
Builder with quality and excellence
Last year I started looking to build a new house and I visited Granvue Homes in Point Cook and after reading good reviews I decided to go with Granvue Homes. The standard inclusions were great so as the special promotion. The whole process from the time I dealt with the Sales Consultant, to the tender appointment, colour selection was so easy and smooth. They gave me new ideas and very flexible with making structural changes. I received weekly updates from administration area. Building supervisor was excellent and he did a great job. Recently I have moved to a beautiful and good quality home. Good value for the money and beautiful designer homes. I would highly recommend Granvue Homes.
Great builder in town
We were very happy with the workmanship and build quality that was provided by Granvue Homes. The process from choosing the design until finishing the whole building process were very smooth. Building inspector was very helpful and customer services were responsive. They were willing to listen to our request and attempting to fulfill them in anyway they could. The completion date was fulfilled as promised. we high recommend Granvue Homes.
Good build with value for money
We recently finished our build with Granvue Homes. We were overall reasonably happy with the end product. Our build was going reasonably smooth until we had another supervisor replace our previous one which did put us behind about 2 months. The customer service is good however the administration staff need to become more involved with visiting the building sites and actually no what is going on. The standard inclusions in granvue homes is very good and make sure you look out for there special promotions as they give you a lot of value for money. I would recommend granvue homes to my friends and family.
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