We recently moved into our newly built house and as part of our land package we were getting a grass tree from Grasstrees Australia. We wanted an extra tree so we took a drive to Wattle Grove and met a wonderful lady who was very helpful in helping us pick out exactly what we wanted. We paid for the tree and it was to be delivered together with the grasstree. Had a small hicup when delivered, we found they had delivered & planted the wrong one. Quick call to them and the lady seemed confused as she straight away told us that our tree was st...ill in the yard with out details attached to it, she apologised and said they would remove the tree and arrange delivery for the next time they were out our way, probably no more than a week.. Soon after the call, the delivery guys came back, apologised for their mistake, removed the wrong tree. We hand someone out the next day with our tree, a special delivery.
Couldn't be happier!
My partner and I had tried very hard to get some good service from our local supplier of grass trees in Fremantle, but they failed at replying to emails, returning calls and, on one occasion, weren't even available at their business to discuss our requirements, so we decided to visit Grasstrees Australia in Wattle Grove. On arriving in the carpark we were greeted by a friendly, smiling face who gave us a quick overview of the yard and let us wonder around at our leisure to pick out the tree we wanted. We got all the information we needed to ta...ke care of our new tree, and after making the payment, we arranged the time and day for it to be delivered and planted at my house. I had already prepared the hole for the new tree to save a bit of time and money, and I was pleasantly surprised to find it being delivered exactly on time as we had planned. The boys got the grass tree in the ground and watered it in in about 10 minutes without any fuss, and left with a sincere 'have a nice day'. The tree was a special birthday present for me and I couldn't be happier with the whole experience, from selection to delivery and planting. Thanks Grasstrees Australia!! :) Friendly, professional service with a smile.
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