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GraysOnline

GraysOnline Questions & Answers

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68 questions from our users

Troj

Trojasked

I recently bought a car off you guys,you said the paint was fair it's been painted with aerosol cans,the power steering needs attention ,it's gone totally cactus, suspension is stuffed, the car is only running on 5 cylinders,you totally lied on your description, what can i do about this...the car is worth nothing,!!!!it cost me 1500 dollars from you guys,money I borrowed for a car that can never be registered!!!

1 answer
elroy
elroy

contact Grays contact details on their web site

Tommy

Tommyasked

What happens if you win auction and you don’t collect the car?

1 answer
elroy
elroy

Why did you bid on it if you dont want to pick the car up.. Once you have lodged a bid you have a contract with Grays.They dont give you a refund they will charge you storage fees until you either pick the car up or they sue you for breach of contract

Daniel G.

Daniel G.asked

Is it reliable to buy a car with a recent RWC registration? with (warranty available), I believe that if it has the RWC it is because the vehicle works and has no damage

1 answer
David platt
David platt

Im in S.A we do not have RWC for registration purposes.. if your buying a car from auction there is an inspection report on the listing for that vehicle . They dont sell registered vehicles as far as I know .

Byo Dada

Byo Dadaasked

Trying to call Brisbane office Call End's up in Philippine Something wrong?????

1 answer
Robert and Joy
Robert and Joy

Yes I think customer service is in the Phillipines. I rang Sydney and got to speak to someone but was eventually put through to the Phillipines again

Finally got through to them and resolved issue. No good delivered but got a refund.

Barry M.

Barry M.asked

How do I collect my car during restrictions?

No answers
Gold S.

Gold S.asked

I would like to know why a vehicle that I have been interested in keeps coming back for re auction week after week (three times now) I asked this question to Grays staff and they said that most likely they did not receive payment, After researching the bidders & bidding actions over these three auctions I find this hard to believe. My thoughts may be that in house shill bidding happening here, which in the FAQ this is fraudulent and something that they definitely frown upon!!! The other question in one of these three auctions shows this outcome:
Bidding Details Bid Time Bid Price Bid Qty Win Qty
xx - xxxxxxxxxxxxxxxxxxxxxxx 09/09/2020 7.49.37 PM AEST AU $4,909 1 1
xx - xxxxxxxxxxxxxxxxxxxxxx 09/09/2020 8.07.57 PM AEST AU $4,909 1 0
(I have removed the bidders names for obvious reasons)
The time that these bids were made and realising the bid price is the same one would think that the bid made at 8.07.57 would be the winner , I believe that you cant bid the same amount. Am I missing something here??? Would appreciate your thoughts on this.
SFrames.

2 answers
Julian B.
Julian B.

I have noticed this as well on a car I was looking at, every week it is sold and every week it comes back for auction?
It would appear something is very wrong.
I dont think I can trust what is happening with the auto auctions.

Milly C.
Milly C.

I believe there is sum sort of in house bidding happening as I bought a car from them and towards the end of the auction it was between me and another but it was the way we both put in our bids I thought I was going up against a person who grays used to increase the bid till it reached over a certain amount. Call me crazy but here's the thing if I didn't place the final bid they could re-aution car again and I wouldn't know? How is anyone to know unless you research this particular car or any item of interest. We are placing our trust in grays to be honest and are they? Me, I would like to think so but I'm not so sure.

Trevor C.

Trevor C.asked

I have/had been buying wine from Grays for years, but their pricing (start prices) are now ridiculous and it is a waste of time. I notice that most wine never gets sold now - so Grays you have priced yourself out of the market. By the time you add the auction sale price and freight it is better to go to Uncle Dan and buy seeing the wine in your hands. Perhaps it is a good opportunity for another wine auction site, as Grays is no longer viable to the average wine buyer. Good Bye Grays!

1 answer
Robert and Joy
Robert and Joy

I agree. They lost me too. They take too long to deliver and blame the courier. If the courier is not performing get a getter one

Barbie

Barbieasked

Is anyone starting a class action against grays online? I have paid more than $7,000 to fix the car I brought...I drove it out and with in the first 15ks I knew something was wrong! I had to put in a new transmission....it still needs an alternator the tyres were all bald and not roadworthy it has taken me more than 6 months to get it on the road and I still can’t drive on the freeway because it needs new suspension and bushes and it’s not safe to have my kids in the car! I’m a single mum on a pension....I have reached out to grays several times with no reply. I have heard of so many horror stories with their cars surely someone out there has started a class action or lawsuit they would like to turn into a class action? It is so easy to find so many more victims of this evil company!

No answers
M.H

M.Hasked

Do you have to have a dealers license to bid at car auctions?

No answers
Michael

Michaelasked

Hi guys with Grays, understanding the problems some of you have had, if I bid and do not win do I pay anything, I ask because i saw a classic car a little cheaper and can not understand how it could go so cheap regardless of any issues

1 answer
Harry
Harry

Hi Michael, you do not pay anything unless you win the item. Be careful though as there is a buyers premium % and you will need to take this into consideration also when bidding. Hope this helps you with your enquiry.

wanda b

wanda basked

Are the washing machines sold at auction working?

1 answer
alan
alan

who knows i just 30 reviews here about washing machines not working & grays does nothing so you make a decision

Nathaniel G.

Nathaniel G.asked

Has anyone got refund from buying a car from paypal? thanks

1 answer
Doc
Doc

Nathaniel I'm currently trying to get a $38.00 refund I've had a refund from PayPal 4 times over the years the most expensive one for $700 an ecu repair I never got.For services I don't use PayPal I did get a $10 refund last year it took months.A Car you could try I wouldn't hold my breath the car section has so many clauses

doaa s.

doaa s.asked

Hi how can return car I bought from GraysOnline

4 answers
doaa s.
doaa s.

Please answer my question

Martyn
Martyn

If you get any reply from Graysonline this is what it will say.......

“Please be advised that the vehicle was sold in an Unreserved online Auction on an “as is’ basis and as stated on the description without the Statutory Warranty and cooling-off period. The booking in of this vehicle is based on an external walk around, engine start up only and the opinion of the booking in officer hence inspection is highly recommended to make sure that you are satisfied with the condition of the vehicle.

Unfortunately, I am unable to assist you further with this matter. “

There is No return policy with anything they sell Sorry to pass on this information.

alan
alan

You cant return it

Ian B

Ian Basked

Hey guys just wanting to know your experiences buying CARS threw grays online. I'm seriously considering it and would like some more info. Cheers.

5 answers
NathanM
NathanM

I contemplated buying a vehicle from Grays for a couple of months and after hours of research, speaking to people that have purchased from them and dealers that use them to sell my opinion is don't touch them, you will set yourself up for disappointment.
I'll list the reasons why.

90% of vehicles sold through Grays are dealer trade-ins that are too costly to repair and register to resell.

They advertise vehicles as "engine turning over" but this only means that the starter will turn the engine, not actually start it. Hey, at least the $100 starter motor works.

No test drives as potential buyers will find too many problems,

They do allow NRMA/RACV/RACQ inspections of the vehicles but this is too costly for most people being around the $400 mark. If the vehicle is a dud which in most cases it is you are still out $400 for one vehicle check. Do this multiple times and you can see where I'm going. They won't allow a random mechanic to check these vehicles out.

There are a lot of false bidders (shill bidders) on this site jacking up the price on behalf of Grays and the seller hence why you see vehicles marked as sold are then listed again the following week. Do a google search on the VIN and you will see how many times it been listed over the previous months. If it hasn't been listed multiple times then it is a recent dealer trade-in not worth reselling on the used car lot.
I did a VIN google search on a Holden Rodeo I was watching and found it had been listed 6 times over 2 months with every listing marked as sold, this was an obvious case of shill bidders jacking up the final price hoping the legitimate bidder would go higher but failed.

Vehicles are photographed wet, under certain light conditions and at certain angles to hide a lot of imperfections.

If you do purchase something you will be waiting for hours at the depot just to pick the item up, even when it is quiet. Put aside a whole day for pick up.

If paying by direct deposit expect to wait weeks for an email with their details, don't expect to pick the vehicle up for at least 2-3 weeks after auction close.
Grays condition reports reflect what they see which is influenced by the fact they want to make as much money off a vehicle as possible. Something that a regular buyer see's as fair condition Grays will list as very good.

Yeah, you could pick up a cheap vehicle that seems like a bargain. After adding on the cost of repairs which all vehicles from Grays need (this is usually thousands) and add the cost of a blue slip and 12 months rego/insurance and you are looking at a cost which equals or exceeds private sale/dealer prices.

You are better off just going to a used car dealer. At the very least you get a vehicle that's roadworthy with rego and 3 months stat warranty. In most cases, you can negotiate a longer warranty (1 to 5 year) within the final price. In saying this there are still dodgy used car dealers out there but you can spot them a mile away.

Stay away from the vehicles sold at Grays Auctions

Ian B
Ian B

Thanks mate top answer!! I ended up going with my gut and bought privately have heard mixed reports about grays but mostly bad. Thanks again.

BeeDub
BeeDub

I wish I'd read this review a few days ago. I have just bought and paid for a vehicle and I am having a LOT of trouble trying to pick it up!! Getting the run around big time!

Tulloch E

Tulloch Easked

re; graysonline
my son bidded on grays for a car and he won, price 7000, i am shocked and no way afford it, grays online said i must pay 30% of the price and plus all difference if car to be re auctioned, say the final price is less. If i dont pay they will take legal action against me. I really do not know what to do. Has anyone been in similar situation with Grays.? and Hows the ending? is it even legal what they are trying to do to me? any advice will be highly apprciated.

1 answer
Carl
Carl

Yes it's legal unfortunately, however i would doubt they would chase legally for an amount below 10k as not really worth their chaeges especially with an already poor reputation, dont think they would want to go to court. I may be wrong though. Good luck

Mitchell Fry

Mitchell Fryasked

I have brought a car from Grays online they advertised it with 97,000 on the clock I’ve got at home it’s got a blown engine which was not disclosed all they said is it was running after doing a revs check it had 118,000 on the clock five years ago when was last reported can I take any action against them for falsely advertising the kilometres on the vehicle

2 answers
Carl
Carl

Id definitely try, they should have checked before they auctioned the vehicle, thats false advertising, may have had an undisclosed engine change, good luck

NathanM
NathanM

Grays usually advertise an engine as turning over which means the starter will turn the engine but not necessarily start it, it is a scammers play on words. These guys are complete scammers when it comes to car sales. You might get the odd diamond in the rough coming through but they are mostly dealer trade-ins that are not worth fixing or registering to resell.
Unfortunately, you will most likely not get your money back as they will use the argument that you didn't do a REVS check before buying. The most that will happen is that they will receive a fine for selling a falsely advertised vehicle. I could be wrong though and you may have a case. The question is will it cost you more for a rebuilt engine or legal representation?

pancho

panchoasked

what type of sheds do you have

No answers
jackson

jacksonasked

has anybody had legal action taken against them for not going through with a purchase
my child bid and won a auction i have tried to cancel it but have been notified by grays that i need to pay 30% of the invoice cancelation fee also the difference in any shortfall the item may incur due to relisting
on the terms and conditions i can only find a statement saying 10% will be charged
what will happen if i dont pay they are threatening legal action
thanks in advance

6 answers
Mick H.
Mick H.

That is illegal and disgusting though i am not suprised these lowlifes will try anything stand your ground report to ACCC if you think you have been unfairly dealt with. Good luck

jackson
jackson

Thanks mick for your response
I have yet to pay anything I argued that the site says 10 percent cancellation he quickly said to me that they just have changed the policy and would speak to somebody to clear it up What fee is owing
Still 10 percent is huge can you please. Inform me a lil more why it is illegal I really don’t want to pay them anything thanks for your help

Tamim
Tamim

Hi Jackson
Same thing Just happened to me. I called them but they wouldn't withdraw my bid and were of no help. Said if payment doesn't get taken out of credit card i can call to cancel it and pay 10% cancellation fee which I said I'm not going to do and i told them I'm going to cancel my credit card and I'm not gong to pay them a cent. They said if i do that they will cancel my account and ban me from registering again.
How did u go with your issue did it get resolved? I suggest u do not pay them anything.

Bluejedaku

Bluejedakuasked

Have purchased a registered vehicle but without a RWC. Can l drive it home

1 answer
Jerro.
Jerro.

Yes,as long as it is safe and above board to be on the public roads,good tyres,brakes etc with no visible damage that may cause an accident.Advisable to purchase Third Party Property Damage insrance policy before you travel.Hope this helps.

Bluejedaku

Bluejedakuasked

I have putchased a registered car without RWC can l still drive it home

1 answer
Char
Char

Yes you can drive it home and you have 30 days to provide a RWC and re-register. I recommend you get insurance before you pick up.

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