Incorrect information given, extremely slow to process application
I applied for the loan because their rates and terms and conditions seems decent.
Application process was easy. At the end of it I was told there was a 1-5 day processing time, which suited me fine.
I called the day after to update some details and the 1-5 day processing time was advised to me by the CUA team member.
After 5 business days I hadn't heard anything so I called them up. The person on the phone told me that they were currently processing applications that had an initial application date of 2 weeks prior! So mine was at least ...another 2 weeks before even being looked at and verified! My application was put in an escalation queue and extra details were taken. I was told I would hear back in 2 business days. I heard nothing so I applied with another company and received positive information from them within 24 hours. It's now been 9 business days since I submitted my application and I've heard nothing back.
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