No so great
I have previously spoken to the lending manager at Greater Singleton.All my details had been taken and I at that time did not qualifiy for a loan.I still wanted to consider changing my accounts to Greater at Singleton
I phoned last week to arrange to see the leanding manager and was expected to give details over the phone,i informed whoever answered the phonev hat My details would be on file and I was wanting to see the lending manager.I was informed that I would have to tell who ever answered the phone how muuch I wanted to borrow.I tried to e...
Not so great after all!!!
Did quite a bit of extensive research into home loans and found Greater Bank to be highly rated in terms of competitive rates and customer service awards for 2016, 2017, and 2018. Was so excited to refinance my home loan and so made an enquiry. The agent took all my info including the location of our home and postcode. I informed them that my property was a rural property with acreage. She put me on hold as she took my details and looked into my situation. After a short wait she came back and informed me I was qualified for their Great Rat...e Home Loan. The local loan officer from Coffs Harbour got in contact with us and made an appointment to write up the loan. We travelled an hour up to Coffs Harbour and spent 2 hours in her office providing all the info and completing the application. As is customary we had to provide heaps of personal information and agree to a full credit check on my partner and myself. She was friendly and professional and most helpful. She said she needed to complete a few more things on her end and would get back to us later that day. We travelled another hour back home only to get a phone call from her that afternoon informing us that the bank would not be able to provide the loan after all, as we were located outside their location parameters and as such the bank could only agree to loan an amount that would not meet the refinance commitments. Needless to say this was a huge disappointment and a waste of over 4 hours of our time, providing highly confidential and personal details, all because their initial screening process was not thorough or of high enough integrity to tell us the outcome in the first instance. Our credit rating and banking history is impeccable so these were not issues. I would recommend potential customers to fully investigate before proceeding with Greater Bank and expect to be disappointed with the outcome. Money Magazine, MOZO and Roy Morgan should all seriously look into their ratings and revoke these rewards. Most unprofessional bank that needs to change their name to Not So Great Bank!
Rude Teller, Greater Bank, Nowra Branch.
I've been a customer with Greater for a few years now, I have used them to Bank cash and cheques as my other bank (Credit Union) decided to close the Nowra branch. I have always found the customer service really fantastic, that was up until a couple days ago. I went into the branch to deposit some cash, not a lot, and was served by a young chap, when I passed him the bag containing the money he asked if I knew how much was in the bag, to which I replied "yes". So he starts counting the money when another teller comes along, a young lady with an...American accent from memory, and asked the young chap if he needed a hand, to which he replied yes. So then the young lady looked at me and asked if I knew how much cash I was depositing, again I replied "yes", she then snapped back "how much" to which I replied, "you'll find out in a minute when you finish counting" her response was swift and nasty when she barked back at me "HOW MUCH!!" Wow, I was a bit stunned by the ferocious reply and then told her the amount, which by the way was actually written on the envelope containing the cash. She must've seen the look on my face because straight away she started to be nice. Anyway, not my kind of customer service. What this young lady didn't know was that this particular cash deposit was a precursor for us to change all of our Banking over to the Greater from CUA, including our 2 Mortgages. Needless to say this will no longer be happening, I have already transferred the cash out of the Greater account, and I won't be troubling the Nowra Greater Bank branch anymore.
I joined The Greater with my home loan and other banking needs when they were a building society. I recently tried to re-negotiate a better deal with my fixed home loan expiring. Greater Bank had no interest in helping me get a better deal and still had the hide to charge a package fee for no frills products. I ended up getting a far better deal with one of the "big 4 banks". However, The Greater still "lost" the paperwork from my new financial institution which caused delays and still had the hide to charge me their package fee for another year even though I left.
Definitely don't recommend The Greater.
I have had my house loan for about three years with no issue. But even after advertising there not like the big banks they still put interest rates up even though the RBA has them on hold. How do these people sleep at night just screwing over families while they complete a money grab!!! Shame on you Greater I will be changing my home loan ASAP
Getting a Mortgage so slow
Have banked with the Greater for 7 years and always found their customer service to be really good. However, when recently applying for a new mortgage everything seemed to be so slow. Despite us being pre-approved for the same amount less than a year ago and holding other loans with the bank and having a good credit history. We were frequently asked for additional documents to be submitted urgently. There seemed to be staff away on holidays, training, not in because it was Friday afternoon whenever we called to try and speed things up. Disappointing service.
Terrible is not the word
Don't go close to them, It says they do unsecured loan, after application, they call and talk and later say they can't do unsecured.
I was on their site and they have live chat. So I asked about a small loan to help me move, while I am on disability. The live chat correspondent stated they do loans for people in my situation. But after a long stuff about and reducing the loan amount I originally asked for, no matter what, they weren't going to approve.
- Greater Bank
- Verified customer
One of the trash bank in Newcastle area. Don’t worry about caring the current customers. Never never never bank with Greater.
A very stressful process
Preapproved for loan for 100000 we had 260000 deposit on a 340000 house. After contracts were exchanged Toronto branch cancelled the loan for no good reason they had mentioned previously so we have 2 days to find a new loan. We spoke with regional management instead of a loans manager and all was rectified. We have been assured all is good for the loan now. Very stressful to have exchanged contracts and be told the loan wasn't approved not an experience I will ever want to repeat.
A great bank, excellent customer service.
The staff are always very friendly. I found the refinance process simple and easy. Swapping to Greater Bank has saved me a substantial amount of money.
I have been a member for years, never had an issue with the bank until yesterday, the manager from the Wollongong branch treated me like I was a suspect and stole my own money. Asked me why I wanted some funds cleared from my cheque, I explained it to her then she went on to ask personal questions like when are you having your operation... (This is none of her or any employees business), she then asked me after looking at the cheque which was a bank cheque from the Comm bank and had my full name on it, 'how did you come to get this cheque???" S...till not her business. After pure embarrassment and interrogation she told me she didn't feel comfortable releasing any funds. She had already made up her mind before she asked the very personal questions. To make matters worse, I get a call from someone who said they were from head office, to tell me they cannot clear my funds, and the matter has been escalated... No apology for how she spoke to me nothing.. I didn't realise you needed to be a millionaire to actually get respectful service and not treated like a peasant. Just disgusted with the Wollongong managers way of dealing with this matter...
Pretty good overall
Joined Greater Bank around 2 months ago, and so far find them pretty good.
Service from Newcastle based call centre is really good, no waiting 20-30 mins like others, English speaking staff.
Accounts are on a par with majors, free access to Westpac ATM network, transaction fees can be fairly easily avoided or reduced.
Interest on Bonus Saver is a bit low for that type of account, but not the worst rate around.
App is very good, you can do most things through it.
I'm just hoping they will start doing investment home loans again soon and I'll be applying.
A few more branches in metropolitan Sydney wouldn't go astray either.
Careful careful with GREATER BANK. My 700 has been taken off by this bank fraud member even I have proof this so called bank cannot work it out.
Now in Australia this would be great if everyone start up this business so the responsible organisation doesn't take any action.
Greater Ripping Bank.
Fantastic customer service.
I have been in contact with Malcolm in the Call Centre, and he has been super attentive and helpful. Although I haven't worked out a loan just yet, I appreciate the effort he has gone to. I am happy with the service thus far and wish for great service to be rewarded.
The so called Greater deserves a minus rating.
Where do I start from double dipping fees that do not exist according to all the Greater's information on fees, to charging a default fee when the mortgage has been paid etc etc etc a change of name is really in order as they are anything but great.
I understand why they are called the GREATER
Originally we were with the Greater, then we saw a Mortgage Broker and swapped. It took us years to be able to get back to the Greater but when we did, we breathed a sigh of relief. We've been back with them for over 10 years, and they are fabulous. We don't have any worries with them at all. They even replaced funds after we were scammed! Thank you to the Greater.
Good service from this bank I have never had a problem with them in my day to day banking and phone banking is exellent will always deal with them
Perfect bank for criminals
One of your customers has defrauded me $700 and despite all my efforts to pass on all information to your fraud and securities department (including ACORN reference numbers) I've been told that there is nothing you as a bank can do and that it is up to the police to chase that money up.
Now, the $700 aside that you allegedly can not give back to me despite all my evidence, I'm wondering how many dishonest / fraudulent / criminals in general you support as a financial institution?
Also, how is it that you have no powers to retrieve those funds when i have all the evidence in the world to show that your customer is a fraud?
Questions & Answers
Whose ridiculous idea was it to discontinue with passbooks?
Can your bank set up a 6mth term deposit account with an initial deposit of $400.00 and allow me to deposit automatic online weekly or fortnightly deposits from my Commonwealth Banking into the term deposit over the 6 monthly period
I done a wallet Wizard loan at 6:30 this morning I was wondering if it will be in my account today
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