Awful customer service
Absolutely terrible customer service.
I made a small mistake logging in to Internet Banking and because I am disabled I called using NRS and they refused to help over the phone. "O" literally hung up on me when I asked if I could send an ID over the Internet (I would have sent it from the email address they have), so I will probably have the Internet cut off because I don't know how much money I have (I wanted to transfer money to it, but now I can't access it) and will have to go without food too (which I buy online) because they want to "see"...
Facilities of A Building Society not a Bank
Been with The Greater The Entrance for over 18 years and their service has declined dramatically. No looking after your local. Couldn't help me with a general banking enquiry and then I went to deposit an overseas cheque which they don't do. They don't have this service available. Don't know why they became a Bank they haven't changed at all.
They should of stayed a building society!!!!
They should of stuck with what they new i hate there service now after 10 years of being with them!!!
they changed there activation prophetical with there cards been to the same shop now 3 times trying to use my card to tap and it doesn't work! shame on them waste of my time! go with other banks or building society's...
they do not deserve your business
No help, no technology
I had been with this bank way back when it was a building society. I just asked them for a $300000 home mortgage with half of the deposit ready ($150000), not interested! Their home loan software said for some reason I couldn't service the home loan.
But I went with another bank no problem at all.
I asked the Greater about NFC banking for convenience because all my devices were NFC banking ready. I got from them the "We are working on implementing this new technology" line. Fast forward 2 years later, I checked with Google pay & Samsung pay w...
Did Not Help During Covid-19
I have been with this bank for over 10 years and have a home loan with them.
I phoned them twice for help during this covid-19 problem, they where suppose
to reduce my loan to interest only for 3 months during these terrible times to help me,
2 months later and still nothing.
There final excuse was sorry this one fell through the cracks,
Finally i gave up and told them don't bother with any help.
I will never get another loan from the greater bank in the future,
I would not recommend them to anyone, if i could give them 0 stars i would.
Be aware of these dodgy lies and practices you will get from the Greater Bank.
I thought the big 4 banks were bad
In ten years I have had my home loan with this institution I have always been in advance on my loan and never bothered them with anything. I called once to ask why my interest rates remained higher than anyone I knew and they managed to wrangle their way out of it by using their usual jargon. Months later I received a modest, very modest interest rate drop.
I recently approached the bank for some help, basically they flatly refused to help at all. it was like sort it out yourself. I urge anyone looking to change banking institutions NOT to bother with this one, I honestly in the long run you will regret it. I think it all changed when they became a bank rather than "the greater building society" I will do my utmost to leave this place
Been with the bank 12 years
was way in front on my morgage payments $7,000 left on redraw after some renovations discovered some big problems with the house footings $9800 quote only $2800 short asked for an extension on my house lone $3000
( NO) use your credit card or we will lend you $10000 to $20000 for the job on a personal loan ( not a chance) I will change banks asap
I’ve had a Greater Bank Life Saver for a bit over a year now never had any dramas and been very happy with the account. I decided to move my savings away from Greater in a bit to consolidate my finances and do a clean up for the new year. When I joined I had to deposit $1 to open the account in which I would be able to receive that back once I left/closed down the account. I’m really shocked at Greater Bank... I asked to close my account and have the $1 refunded and was told I would have to pay a $2.50 transaction fee to have that done or alter...natively I could donate the $1 to charity. I don’t mind donating to charity but I feel like this is very shady behaviour. I am absolutely disgusted in Greater Bank and see they still haven’t actioned my request of closing the account but the $1 has magically been transferred out of the account to what I’m assuming to be one of their accounts. Wouldn’t recommend this Bank.
They use to be compassionate now they are nasty and unhelpful.
They use to be compassionate now they are less competitive and unhelpful. I'm selling my house as I've moved interstate for a job and am renting here. Asked if I could go on interest only until it sells. They have been nasty and making me feel terrible when I am struggling until I sell my house.
Was good once, now you're nobody
I have been a customer of Greater Bank on and off for a few years. To be honest I love their mobile banking. But their customer service has gone downhill and is terrible. They don't take into consideration your personal circumstances, let alone care. Not to mention a bad attitude, Stay away, trust me.
Moved house and decided we must change banks fro our small business. It was a bit of a nightmare getting account approval, but it did eventually happen and Visa Cards were applied for. Over a short period transferred a large amount from old to Greater. After many days, no Visa Card so needed to put some money back to the old bank. Problem is that The Greater depends on Mobile phone pass codes. We do not have mobile coverage so could not get any money out of the account. They have a limited phone service to get the pass codes, but this is not ac...ceptable for a small business. They can not help so another bank now needed. October 31st 2019 Update: For Cities And Large Towns Only This bank requires you to have a mobile phone and live in a good mobile coverage area. They do not realise just how big australia is or how poor the mobile coverage is. If you can not fit these requirements,you can not use their banking system. They obviously only want people who live in cities or big towns and do not want the rest of australia. They provide no real alternative and the staff do not try to find a solution. We went to greater as others failed, and now find that greater is worse.
DO NOT take up your Home Loan with Greater Bank!!!!
This mobile lender named Bradley Wallis that Greater Bank had to call me regarding my home loan enquiries, lured me in with his sweet words and sweet deals into taking my application with them. But what a waste of time and effort it was! This was our first home purchase which was suppose to be a happy experience but thanks to these guys it was such a nightmare!
I have explained clearly to him about me and my husband's current situation and employment details prior to our pre-approval but he told me all was good to proceed and not to worry. He ...even told us, our's was a vanilla deal, it'll definitely be approved without problems. Our pre-approval was given without trouble and once we found a house and made the official application all the problems started coming out. They've waited till it was super close to our finance due date before telling us it was declined saying that we do not have proper savings when we actually did. Bradley only asked for statements of the accounts where our salary goes into and that account doesn't show the money we save every month but it did show a record of money being transferred to another account of ours but they failed to query us about it before flat out rejecting us. After I've provided that savings account statements to show that we are actually saving in hopes to have them change their decision, they turn around and reject us again with the stupid reason that we were in our current employment less than 6 months. I've already clarified with Bradley regarding our employment status prior to our pre-approval and he was the one that assured me it was ok. And plus they never even mentioned about this factor when they first rejected us. I won't even need to provide those extra statements if I knew they were going to reject us again regardless. I even double checked with Bradley what are our chances if we were to provide these extra info, he said it was worth a try and he never once mentioned about the less than 6 months on current role thing. I have no idea what Greater Bank is doing by making their potential customers going on a wild goose chase which cost us our time, efforts and even money that we have spent on this house we are suppose purchase only to see it being taken away because Greater Bank can't do their job properly! You guys should have had all your lender managers briefed about the conditions and what is needed in applying a loan. Like seriously I feel your staff are under trained, inexperienced and unprofessional. FYI, this Bradley Wallis have now refused to answer my phone call after his email about our application being rejected. Dude, have some decency to call and tell me the news. Crap service and no professionalism! Absolute rubbish!
After 22 years been told not account holder of my mothers deceased estate! Tried to make them understand, I was her carrier for all them years, with no luck of resolution, total no compassion!
- Verified customer
Fraudulent charges for facebook ads not placed. Already 30 days. They ask for extension
2 Fraudulent foreign charges appeared on savings account statement Totalling aud$400.00. The branch cancelled the card and said it would be investigated.
It has been 30 days since the fraud. Now received a letter asking for an extension. The letter states
"the ePayments code states that cardholder disputes are to be settled within 21 days however, we require and extension of time to settle this matter"
The letter arrived 30 days after the fraudulent charges.
With Westpac I know that fraudulent charges are credited immediately. Been without these funds for 30 days already.
I am submitting this with the authority of a high school student who is a recent migrant with poor English....It appears the credit card was counterfeited or hacked from a website and used by a scammer who is placing facebook ads. All they have to do is ask facebook what country the order came from. This is also an indicement on facebook for accepting this transaction. As this is a Visa card i am surprised they did not flag the fraudulent transactions. It appears the Greater's systems are not protecting customers and they are very tardy about returning money.
- Greater Bank
- Verified customer
Sneaky rate increases. Untrustworthy staff.
Been a customer in one way or another for around 28 years. I feel absolutely deceived by The Greater from misinformation regarding fees at my loan interview to sneaky rate increases without being notified.
On rate increases: Once i was told "It was published in The Australian" Who reads The Australian.
On loan application: Was told at the last minute that if i don't agree to the extra fees i will not get the loan.
Used to be good many years ago. Now no better, maybe worse, than major banks. Do not trust and make sure everything is in writing and still do not trust.
Most of the staff at the Greater are lovely however there is one very difficult staff member who is often at the Hamilton branch. My first encounter was when making an over the counter transaction, I was asked for my driver's licence which the teller then recorded. I told her I did not like my licence number being recorded and asked what the purpose was. She said it was to verify who I was. I did not understand how writing it down verified who I was. I had my key card, the payment I was making was to a card in the same name as my main acco...unt and viewing my licence which has my picture and my address should have been sufficient. She advised me she could record it if she wanted to. I found this rather rude. I made a complaint to the Greater and was assured the teller had been spoken to, a note had been put on my account not to record the licence number and that I would not experience this again. A few weeks later and the same teller is on. I tried to avoid her but had no choice. I was transferring from my bonus saver to my account (both linked) I showed my licence and that was not good enough, she wanted it handed over. I said to her you are not to record my licence number there should be a note on my account. She then said Oh I know who you are and told me if she wanted to record it she would. She then went on to say how I could be fraudlently withdrawing my money, really my own money. She then said she had to verify the signature (evidently a signature expert) I questioned this as my signature should be on the bank's records. Again I raised this issue with the Greater and the explanation received was insufficient. Evidently they do random licence checks.
No so great
I have previously spoken to the lending manager at Greater Singleton.All my details had been taken and I at that time did not qualifiy for a loan.I still wanted to consider changing my accounts to Greater at Singleton
I phoned last week to arrange to see the leanding manager and was expected to give details over the phone,i informed whoever answered the phonev hat My details would be on file and I was wanting to see the lending manager.I was informed that I would have to tell who ever answered the phone how muuch I wanted to borrow.I tried to e...
Not so great after all!!!
Did quite a bit of extensive research into home loans and found Greater Bank to be highly rated in terms of competitive rates and customer service awards for 2016, 2017, and 2018. Was so excited to refinance my home loan and so made an enquiry. The agent took all my info including the location of our home and postcode. I informed them that my property was a rural property with acreage. She put me on hold as she took my details and looked into my situation. After a short wait she came back and informed me I was qualified for their Great Rat...e Home Loan. The local loan officer from Coffs Harbour got in contact with us and made an appointment to write up the loan. We travelled an hour up to Coffs Harbour and spent 2 hours in her office providing all the info and completing the application. As is customary we had to provide heaps of personal information and agree to a full credit check on my partner and myself. She was friendly and professional and most helpful. She said she needed to complete a few more things on her end and would get back to us later that day. We travelled another hour back home only to get a phone call from her that afternoon informing us that the bank would not be able to provide the loan after all, as we were located outside their location parameters and as such the bank could only agree to loan an amount that would not meet the refinance commitments. Needless to say this was a huge disappointment and a waste of over 4 hours of our time, providing highly confidential and personal details, all because their initial screening process was not thorough or of high enough integrity to tell us the outcome in the first instance. Our credit rating and banking history is impeccable so these were not issues. I would recommend potential customers to fully investigate before proceeding with Greater Bank and expect to be disappointed with the outcome. Money Magazine, MOZO and Roy Morgan should all seriously look into their ratings and revoke these rewards. Most unprofessional bank that needs to change their name to Not So Great Bank!
I joined The Greater with my home loan and other banking needs when they were a building society. I recently tried to re-negotiate a better deal with my fixed home loan expiring. Greater Bank had no interest in helping me get a better deal and still had the hide to charge a package fee for no frills products. I ended up getting a far better deal with one of the "big 4 banks". However, The Greater still "lost" the paperwork from my new financial institution which caused delays and still had the hide to charge me their package fee for another year even though I left.
Definitely don't recommend The Greater.
I have had my house loan for about three years with no issue. But even after advertising there not like the big banks they still put interest rates up even though the RBA has them on hold. How do these people sleep at night just screwing over families while they complete a money grab!!! Shame on you Greater I will be changing my home loan ASAP
Questions & Answers
Whose ridiculous idea was it to discontinue with passbooks?
Can your bank set up a 6mth term deposit account with an initial deposit of $400.00 and allow me to deposit automatic online weekly or fortnightly deposits from my Commonwealth Banking into the term deposit over the 6 monthly period
I done a wallet Wizard loan at 6:30 this morning I was wondering if it will be in my account today
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