Variable Home Loan
Switched our home loan over from CBA In late Jan to early Feb 2018. Started out at 3.74% then had an increase to 3.83 around August 2018. Just because they can I guess. And, they again increased it on the 15 May 2019 to 3.93% in anticipation of this rate cut. Now they are advertising that they will cut all loans on the 11th of June 2019 the full .25%. Just like every other bank...
Rude Teller, Greater Bank, Nowra Branch.
I've been a customer with Greater for a few years now, I have used them to Bank cash and cheques as my other bank (Credit Union) decided to close the Nowra branch. I have always found the customer service really fantastic, that was up until a couple days ago. I went into the branch to deposit some cash, not a lot, and was served by a young chap, when I passed him the bag containing the money he asked if I knew how much was in the bag, to which I replied "yes". So he starts counting the money when another teller comes along, a young lady with an...American accent from memory, and asked the young chap if he needed a hand, to which he replied yes. So then the young lady looked at me and asked if I knew how much cash I was depositing, again I replied "yes", she then snapped back "how much" to which I replied, "you'll find out in a minute when you finish counting" her response was swift and nasty when she barked back at me "HOW MUCH!!" Wow, I was a bit stunned by the ferocious reply and then told her the amount, which by the way was actually written on the envelope containing the cash. She must've seen the look on my face because straight away she started to be nice. Anyway, not my kind of customer service. What this young lady didn't know was that this particular cash deposit was a precursor for us to change all of our Banking over to the Greater from CUA, including our 2 Mortgages. Needless to say this will no longer be happening, I have already transferred the cash out of the Greater account, and I won't be troubling the Nowra Greater Bank branch anymore.
Be careful ifyou have a "Bonus Saver" account with them. The change minthly interest rate without no
Had a "Bonus Saver" account with them with an interest rate of 2.8% & never received any notification that they were dropping the rate to 2.7% , found out the news when I noticed reduced interest amount paid for Feb 2016.
Now wish I hadn't partially returned to them. On the lookout for a financial institution that the GBS used to be plus I don't like this affilation they have with Westpac & St George.
I've spoken to several other people with this GBS account & they also were notified! Spoke to a staff member also who verified this.
i am 25 yrs old i have been a greater customer since i was 14. i have a access and a savings account. i earn $1000 a week so how come when applying for a creidt card the maximum limit i was given was $2000? i tried to increase the limit but got turned down. i have to say im very close to changing banks not just because of this but because of the very limited atms around! not happy
Greater Building Society - "A Greater Way of Banking" Rubbish
I'm a long term customer with a term investment due 6/3, visited branch 5/3 one day before renewal & local manager negotiated with HO and secured a better 5 year term deposit rate. With Term renewal due 6/3 had to come back following day to renew. On 6/3 local branch told by HO rate is now less. Branch manager reminded HO of agreement less than 24 hrs ago & file notes entered on account. HO phone reply to the local manager no, this is the rate now & yesterdays agreed rate for today no longer applicable. Grt Bld Soc agreements are worthless, s...o annoyed. Local Manager embarrassed by HO attitude. All up I spent over an hour at the branch - local staff were great however HO staff not having face to face contact with customer, obviously don't worry about customer service UPDATE _ 7/3/15 HO changed their view after the local manager took it further who called next day to advise
Questions & Answers
Whose ridiculous idea was it to discontinue with passbooks?
Can your bank set up a 6mth term deposit account with an initial deposit of $400.00 and allow me to deposit automatic online weekly or fortnightly deposits from my Commonwealth Banking into the term deposit over the 6 monthly period
I done a wallet Wizard loan at 6:30 this morning I was wondering if it will be in my account today
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