GreenBeans Australia
5 reviews
Great experience – Had no issues with the shop. Ordered 2 items that was delivered in 1,5 days. Very happy with my purchase, thank you Hamish!
- Store Location: Website
Terrible customer service. Very rude people – I was trying to order a press, it’s dies and hardware but was talked down to and treated pretty badly. Never will I order from this company. Disgusting behaviour
Excellent quality – I recently ordered some PUL from Greenbeans, the product is of very high quality, so soft to the touch. Also being on the other side of the country I was pretty impressed with how fast it got to me. Thanks guys n gals at Greenbeans, big thumbs up
- Store Location: From the website
Very happy newbie – Just ventured into the world of cloth diapering as a first-time grannnie-to-be. Excellent service from this site - very pleased with my purchases! Managed to buy everything I needed to get me started, promptly delivered, and been back for more! Was put onto the site by my super sewist sister! Very happy, highly recommend.
- Store Location: Online
Very Dissapointed – I recently ordered some fabric from Greenbeans. We requested the best quality of this fabric by placing a note in the comment box in the order section of their website. A few days after ordering, we were alerted to the fact that the fabric that was on its way was not the quality one that we were after. Apparently it was our fault that the comment box was not working and our fault that we did not ring them to order the quality that we wanted???
I asked for a refund and was refused. As I had already made alternative arrangements (we needed the fabric immediately), I didn't wish to take a replacement. After waiting a couple of weeks for a resolution, I gave up.
I had to send in a PayPal dispute to try and recoup my money as Greenbeans was not the slightest bit interested in refunding me.
I won!
Message to Greenbeans if you read this:
As one business owner to another, you really need to review your procedures when dealing with your customers. My suggestion would be to take the male person from your business out of customer service and replace him with someone who can communicate without writing an essay - many are confused by what you are actually trying to say.
The female owner of this business is fantastic and can not be faulted. It is such a shame.
I am now buying my fabric elsewhere. I have had not one problem and everything I order is of excellent quality. I do not have to ring to make sure I get the quality that my business is know for. Inexpensive - quick delivery - Great Female owner Male co-owner has minimal customer service skills. Customer service stops once they have your money. I was not offered a resolution other than waiting for the fabric to be exchanged. This would have taken weeks. I needed the fabric when I ordered the first inferior lot.
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Hello Hamish at Greebeans. The fact that I did not mention your name in the above review goes to show that I have a better grasp on how the internet works then you do.
Thank you for NOT showing me the same courtesy.
I would have not felt the need to post a review in the first place if I would have received a quality service on the one occasion that I had an issue with your orders. An apology and acceptance of blame would have been very nice too!
I got no offer from you, other than for you to sell me some more suedecloth which I would have to wait 3 weeks for. You refused to organise pickup of the inferior material.
The fact still remains, that your comment box was not working. You admitted that fact to me.
Therefore the material that was sent to me was incorrect.
I am the customer. I asked nicely for a refund (once goods were returned) and for you to organise a return of the material. You refused.
You were going to organise for the material to be offloaded onto another unsuspecting customer when you got around to organising it.
I quote the words in your email "The product you have sitting there, can sit there for a while. I will more likely try to find a customer who is closer to you, for you to send it onto rather than for you to send it back, and if this takes a month or three to sort out and do - it isn't something I am stressing over."
I am appalled, still, that you won't take blame for something that is entirely your fault.
I, as a customer, should not have to pick up the phone to call to you order!! WHAT is a website for.
The order would have gone through smoothly IF your comment box was working on your website, which it wasn't and which you admitted.
Time to man up and accept responsibility. It is also time to treat customers who spent thousands through you with more respect.
I have never had any issue in four years of business with any other company. Enough said.
You can answer this back if you like, but you won't get a reply from me.
I am a fair and honest person and I don't deal with people who won't treat me the same way.
Michelle Toia
Issy Bear Nappies