- Verified purchase
Disappointing product, even worse customer service
I have owned a Greenfield for a year and it has been nothing but a hair-tearing-out experience. It has been back to a mechanic six times under warranty so far. I fell for the 'made in Australia for Australian conditions' propaganda thinking that I was doing the right thing, even though it cost a bit more. How wrong I was. After getting nowhere with the seller after 3 times trying to get the mower to even start, I went to Greenfield for help. Their customer service is almost non-existent and their attitude is arrogant. They blame Briggs and Stra...tton for anything that goes wrong. A second mechanic has been fixing entirely different issues under the B&S warranty. Every time I get it back from a mechanic, there is still something wrong with it. Like, it won't start, or it hasn't enough power to go up a small slope let alone do any speed on the flat or cut grass, or the engine is constantly backfiring and surging. This is how it performed after 3 visits to the mechanic and after Greenfield suggested a manual choke was installed. https://youtu.be/NqIYodwGNRQ This is how it performed after the second mechanic got involved to fix its lack of power issues https://youtu.be/6nWU5flIPhY. I just wanted to buy a new mower, keep it in the shed and mow paddocks on the weekends. Doesn't seem too much to ask when you pay over $6500. Beyond disappointed in this product and the company. And even if I had no mechanical issues, I would say that it is not well designed. The hot exhaust comes out where your right ankle is and so you must wear boots and socks to protect yourself from being burned. It is hard for tall people to get on and off without scraping and bruising your legs, accidentally turning the key with your leg and switching it off, it is not comfortable to sit on for hours of mowing, and it smells very strongly of fuel fumes when running.
This is our first ride on mower and what a beauty it is. We are 10 hours in to its life and this machine can't be faulted so far. We are cutting 2 acres of grass. We have a decent sized front lawn with some fiddly areas, but we chose the Greenfield because it could handle rough going. Our main grass area is a rough ex horse paddock. The ground is rough, it is pasture grass so it gets long & thick and there are sticks bigger than a finger in thickness, much bigger.
We did look at some of the other, cheaper brands. As soon as they said a...ny stick bigger than a woman's little finger would be a problem we knew we had to go for something else. The power of this unit coupled with a 32" cutting deck means it can cut through any grass. We have a sloping block out the back & it manages just fine. It also has something called swing back blades so if you do hit a rock or hidden tree branch it doesn't trash the spindle and destroy the machine. You will need ear muffs, the 25hp generates power & noise. It also cuts the lawn with incredible ease & speed and leaves a great finish. It manages the tight areas well. Expensive, yes. Worth every cent & we expect this machine will last a long time.
2 months and waiting
We have been waiting 2 months for parts for the repair of out greenfield, we thought buying Australian made we wouldn't have this problem. Our local service guys say this not so unusual with greenfield. Will be looking at other brands to buy in the future. I wish we had know the problem with parts with greenfield mowers!
I have had many other ride on mowers from other much larger manufacturers and they don't even come close to this mower!
It can handle just about anything and the cutting deck doesn't break no matter how much rock and rough material runs through it.
It is most certainly not as pretty as some of the other mowers on the market but when it this tough i don't care what it looks like, i just want it to start and do a great job every time which it does.
I would buy another 1 if this ever stops.
Questions & Answers
Just purchased a greenfield 15.5 32 at an auction - having trouble disengaging the park brake, are there usually any problems with this ?
ALAN: MOWER was working well. got off and on restart the ignition will not connect (just a CLICK WHEN THE KEY IS TURNED) any thoughts?
The issue is the starter solenoid has Carbon'd up on the contact points!
You will find the solenoid under the seat frame next to the battery. The positive terminal from the battery will be connected straight to it.
(Solenoid - Black plastic box with 2 terminal posts on it)
You will find these are a sealed unit riveted together. (I drilled my rivets out and replaced with nylock nuts and bolts after cleaning all internal components)
However I would not suggest this unless you have a good electrical aptitude. My suggestion is to remove the solenoid from the mower frame and take it in to your local ride-on shop and replace it with a new one.
|Cutting Deck Material||Steel|
|Cutting Width||830 mm|
|Height of Cut||25 mm to 90 mm|
|Number of Blades||2|
|Max Speed||9 km/hr|
|Manufacturer Warranty||5 year(s)|
|Engine / Motor|
|Engine Displacement||708 cc|
|Engine Type||4-Stroke and OHV (Overhead Valve)|
|Engine Name||PowerBOSS 4-Stroke 2 V-Twin OHV|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.