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Groupon

Groupon Questions & Answers

2.2 from 2,508 reviews · View Statistics

54 questions from our users

Blondie

Blondieasked

I purchased a 3 night stay on the 6th January for The Wyndham Resort, Surfers Paradise and do you think I could make a booking following the Groupon App. Not a chance! I would never ever buy one again if they make it this hard to redeem. No chat support or a contact number with this Company. Feel like I have been ripped off. The Groupon app just takes you on a ride with getting nowhere!

1 answer
Groupon
Groupon A.Groupon

Hi there, please accept our sincerest apologies for this experience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kaz

Kazasked

Hi I have purchased a hotel deal for weekend if jan 8th in melb. With the whole COVID at the moment can I cancel and use by expiration of April 2021? Thanks

1 answer
Groupon
Groupon A.Groupon

Dear Kaz, we can certainly understand your situation. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kajaal

Kajaalasked

How to cancel a groupon voucher?

1 answer
Groupon
Groupon A.Groupon

Hi there, kindly email us at sm.groupon.au@groupon.com explaining your issue along with the voucher/security code for your purchase, and we will help you further.

-Harry

Gretta L.

Gretta L.asked

I'm thinking of purchasing a Groupon voucher for a catering promotion. It looks like a great deal but I'm worried from the reviews I've read , that the catering company may deliver an inferior service if they know I've made a booking using a Groupon voucher. I understand that one of the problems with Groupon is that the customer experience will depend on the supplier and the goods purchased, but what are the chances the supplier will give a lesser service if you book using a Groupon deal versus paying full price?

2 answers
Simone
Simone

Hi Gretta, Groupon used to be good. Now, they wriggle their way out of everything. Following my complaint about the goods purchased, I have received three emails from different persons. Replies such as "... we are sorry for any inconvenience this might have caused. Can you please email us at xxxxxxx explaining the issue so that we can be in touch?" The last email was from: Prabhu Jada Prasad (Groupon Customer Support - International). I don't know if it's from Groupon Australia or overseas but am still waiting for a resolution of the issue. As it stands at the moment, I doubt I will buy anymore deals from Groupon.

Gretta L.
Gretta L.

Thank you Simone. I understand how frustrating this must be for you! I hope that Groupon's performance and customer service can improve because there are obvious benefits to customers and suppliers alike if it all works well.

Toni

Toniasked

Has anyone else who purchased a 7 in 1 portacot from groupon and found it extremely difficult to dismantle, any suggestions on how to simply fold down? At the moment this portable cot is a permanent cot!

1 answer
Groupon
Groupon A.Groupon

Hi Toni, we are sorry for the trouble. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

F.Ezzeddin

F.Ezzeddinasked

I have purchased a groupon deal 7 days ago, they still haven't send my voucher, their contact number doesn't work and neither does the costumer support. Please let me know how I can get in touch with them?

4 answers
 christine
christine

Hi, I ordered 2 sets of towels. Their facility does not enable you to order the same item(just different colours) so was up for 2 lots of postage. Ridiculous and it seems quite sneAky to me. Will think twice before ordering again. I did send them an email & there was a response. Basic response but a response none the less. Good luck.

F.Ezzeddin
F.Ezzeddin

Hi and thank you, I'd appreciate if you could let me know the email address that you used and it actually worked. Because the option "Contact us" does not work on Groupon website.

Grace and John
Grace and John

I did it all on my mobile. Go to customer support. Select the service/voucher. Press Q&A. Type your subject. If it does not answer your question. Click the link need more help.

HCC6

HCC6asked

I had a credit from groupon but this is not processing at the checkout when I try to redeem it. I assume credit vouchers do not expire as I have paid in full?
Nowhere on website to chat with an agent as you used to be able to do.
Please respond groupon.

1 answer
Groupon
Groupon A.Groupon

Hi there, we are sorry for any trouble. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Jan W.

Jan W.asked

Where is my order
Transaction 5H66728515164543S
Or how do I get in contact with you, tracking has not updated since 8th September

1 answer
Groupon
Groupon A.Groupon

Dear Jan, we're sorry to hear you didn't receive your item. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Susan G.

Susan G.asked

Why are u not responding to my complaint?

1 answer
Groupon
Groupon A.Groupon

Dear Susan, we are sorry for any trouble. If you haven't done already, could you please email us at sm.groupon.au@groupon.com explaining your issue so that we could look into this further?

-Harry

Richie T.

Richie T.asked

Are the iPhone deals good and should i buy one for myself

No answers
Toni

Toniasked

I purchased a hair voucher For catwalk in gladesville which expires in June. The salon won’t honour it and says I need to get a refund from you as it is a Groupon problem.

1 answer
Groupon
Groupon A.Groupon

Hi Toni, we are sorry for any hassle. Can you please email us at sm.groupon.au@groupon.com explaining your issue so that we can be in touch?

-Harry

Taylor

Taylorasked

Hello, I have emailed you to let you know that I had the same product sent twice. As this is clearly a mistake and I didn’t purchase the second product I want to know how to return it to you.

1 answer
Groupon
Groupon A.Groupon

Dear Taylor, can you please email us at sm.groupon.au@groupon.com explaining your issue so that we can be in touch?

-Harry

Christine T.

Christine T.asked

It would have rather contacted Groupon Australia to resolve this issue, but as the site just gives you the runaround (literally) and makes it very difficult to contact them.. this review. I purchased 2 items during this pandemic and assumed items purchased would be coming from Australia. Within reason, the first order took approximately 2 days to be ‘acknowledged’ and shipping details forwarded on to me. This product is shipping from and within Australia. The 2nd product, which I am not impressed with, whatsoever, took 9 days to be ‘acknowledged’ and is shipping from somewhere in China. This is the first problem. Second, the shipping details are in Chinese. This should be consider especially since I purchased the items from a supposedly Australian site. Third, and most importantly, I am unable to contact Groupon Australia with my concerns. Basic runaround searching within (logged in) website. ‘Contact Us’ feature not working? or never has. Not so impressed with Groupon Australia. I will not be using this site again.

1 answer
Groupon
Groupon A.Groupon

Dear Christine, we are sorry for the disappointment. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Regret-gave-it-a-go

Regret-gave-it-a-goasked

Reading repeated claims of Groupon failing to issue refunds here and elsewhere, I ask what is Groupon's official stance? According to one post, Groupon are not honouring their own terms.

Reading Groupon replies such as "... we are sorry for any inconvenience this might have caused. Can you please email us at xxxxxxx explaining the issue so that we can be in touch?" gives me no confidence in trading with Groupon.

I don't always believe everything I read... so... what's Groupon's version of events?

As it stands, I have more faith in other sites.

9 answers
Jem
Jem

I honestly don’t know why I can’t select and copy their refund policy from their site, but here’s the link to what they say:

https://www.groupon.com.au/faq/search?search_text=Refund&inbentaSessionToken=eyJpdiI6Ink2d3V2UGI0a0IxXC9NRWJRTFJMdVBnPT0iLCJ2YWx1ZSI6IjhDeVRNaFZmMU5XVjdaZEJ3UjhTVnh4ekFQQlZWakZzM1IxM1wvRUtRZktOUkg4d3pFakR5VmZnWWxyXC9RTTZ4RVZmamxRbG5cL1pGMUYydFFaZlc4M3d2RUlHVUVyU01UZUdjVXY4VlpKRjlPVWkyNkxJbGhDQmk0Q1djVXZna3VTSzN5N3JzY3VLckJ2NmtPVjdKb3FCYmFnSElwVW14alR3cG1BVWMwWmw5TDNaVjAweW1XUVFjdk83WXpLU3JQWiIsIm1hYyI6ImRmNzVhNWEyMjg4YTBmZTE2ZDBlMWZhNTJiMTVmMmM5OWQzMWU2OGFjYzg3ZjE3NDg3MDhmZDhjNGE0YjI1MWEifQ%3D%3D&platform=mobile

Tony P.
Tony P.

Same problem with Groupon _ no refund for goods/services not supplied. Have registered my complaint both with NSW Fair Trading and the ACCC. Easy on line form to fill out on both sites. Suggest you do the same. No charge involved for this.
TONY P

Jem your link didn't work, it appears to have some sort of session tokens from your device. I suggest deleting it.

I eventually found a REFUND link I could post.
https://www.groupon.com.au/faq#faqs:content-124

Relative to "Groupon Goods", it states "Goods purchases are non-refundable"
"If the item you were sent is damaged or defective, we'd love to help. Contact us by selecting the link below. "

The site makes reference to FINE PRINT
"Check the Fine Print
If the Fine Print for any deal states that a deal is not eligible for refunds, then we're unable to offer refunds any time after purchase."

I'm not a legal type but that appears to be a blatant breach of our rights.

Tony P, please provide the links to do as you recommend.

Rick

Rickasked

How much do Groupon make from each voucher purchased?
A refund in Groupon dollars for a hotel stay of over $400 is unacceptable especially in this time of a global pandemic.

No answers
Upfront momma

Upfront mommaasked

Where us my refund scammers

6 answers
Summer
Summer

You aren’t gonna get it love! They’re useless!!!

Groupon
Groupon A.Groupon

Hi there, please email us at sm.groupon.au@groupon.com explaining your issue so that we can be in touch.

-Harry

Upfront momma
Upfront momma

I have sent this to you multiple tkmes and you continue to give me the runaround like this is the first time you have heard about it. Liars and scammers you will not get away with this THIS WHOLE THING IS A SCAM

Jules

Julesasked

Has anybody purchased Groupon Bluetooth 5.0 Wireless with Power Display Charging Case Earbuds that cost $29.95. I wonder if they are any good to listen to music with? They have two to three hours playing time, etc. Just wondering if I would be wasting my money. Would love to hear from anyone who has purchased these Please. All the best. Jules

No answers
Dorothy Edwards

Dorothy Edwardsasked

Why won't Groupon accept my new email address

1 answer
Groupon
Groupon A.Groupon

Dear Dorothy, we are sorry for any hassle. Could you please email us at sm.groupon.au@groupon.com explaining your issue so that we can be in touch?

-Harry

leah.riley.9822

leah.riley.9822asked

Though the online chat I have for a refund as the masseuse I have tried to book into is not responding to my emails. Ive not heard anything...

4 answers
Hannah
Hannah

Email sm.groupon.au@groupon.com

Groupon
Groupon A.Groupon

Dear Leah, we're sorry for the trouble. Please reply to the email received from our support team and they should be able to help you further.

-Harry

leah.riley.9822
leah.riley.9822

I have received a refund now

Michelle

Michelleasked

Do Groupon ever try to order any of the personalized products? The websites are either so confusing or the codes never work. I've had 3 intelligent people try to order my products but it still won't work. Contacted the seller as well as Groupon, they keep telling me that my codes are fine but when I try they always get declined. I don't know what to do and am frustrated as they are Xmas gifts. I'm pretty sure I wasted my money.

1 answer
Groupon
Groupon A.Groupon

Hi Michelle, we're sorry for the trouble! We'd like to look into this further with you. Can you please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch?

-Harry

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