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Groupon

Groupon (page 2 of 127)

2.2 from 2,539 reviews · View Statistics

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Lyn A.

Lyn A.

  • 2 reviews
  • 1 like

Terrible company with zero care for their customers

published

Be very careful about purchasing from this company. Customer service is appalling. Weeks after requesting a refund for a faulty product I am still getting the run around. STEER CLEAR!!!

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Lyn, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Ellen

EllenSouth East Queensland, QLD

Lace Trim Clip on Cleavage Cover

published

I received my package today - very disappointing. This seller should be taken off Groupon. As you will see in the pics this is what I received. The pics you see online is not what you receive. Awful fabric and stiching and the white had stains on it. The nude item has a yellow lace.?&$*.

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Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Ellen, we completely understand your frustration. Can you please email us at sm.groupon.au@groupon.com explaining your issue so that we could help you further with this issue?

-Harry

Steal customer money

published

They don’t allow you to use your voucher and when it expires they don’t refund you.
When you ask for your rights they end the chat.
Terrible service, worse customer service ever.

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Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Alexandre, please accept our sincerest apologies for the inconvenience this has caused you. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

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Tstyle

TstyleGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

I'm happy with Groupon so far

published

First place was a dentist who tried to upsell me and was obviously using the deal to get people in the door. They honoured their deal and seemed like a reputable company. I'm happy with them.

The second company was a beauty therapist who was stuffing around with the booking and taking days at a time to respond via email as I attempted to book an appointment wondering why I couldn't just call her like a normal appointment booking. I requested a refund three days after purchase because i thought why create uneccessary stress and drama for myself and clearly her if she couldn't even arrange a day and time to suit us both and according to PayPal the refund has been honoured and is waiting to clear.

Incentivised ReviewNo
1 comment
Tstyle
Tstyle

Her* and suit*. I corrected both of these things in an edit but it didnt go through.

Mike

MikeMetropolitan Adelaide, SA

2 properties which should not be offered,tooshabby!

published

Pt.Broughton Motel and Lyndoch Hill should be removed from .offer.Both are underwhelming,neglected shabby establishments.Several friends and acquaintances got sucked in and were disappointed never to return.We stayed a couple of years ago at both venues and were disappointed and now want to report that nothing has changed,if anything,have got worse.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dodgy dealing with this company!!

published

I purchased an outdoor patio umbrella over a month ago. It never arrived. It went to someone else's address. I lodged a complaint. I keep getting crap emails saying, the "resolution team" are investigating the issue. No resolution whatsoever. No apology. I was advised this issue would be resolved within 7 to 10 working days... ummm its over a month now. I will go to ACCC to get this issue resolved. Be careful purchasing items from this company. Also no contact number to call . Not a happy camper.

Incentivised ReviewNo
6 comments
Groupon
Groupon A.Groupon

Dear Damian, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Damian
Damian

How do i get voucher code/security code? I logged into my account

Groupon
Groupon A.Groupon
Rob9910

Rob9910Greater Melbourne (Outer), VIC

  • 8 reviews

Thumbs up Diamond Whiskey Glass set of 4

published

Ordered 4 whiskey glasses paid a total of $46 including delivery however the quality of the whiskey glasses were appaling so much so that I may never use them. NOT WORTH even 10 for the lot.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Rob, sorry to hear about the product. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Ayvz

Ayvz Sydney, NSW

  • Verified customer

Mosaic Art Studio Australia ❤️

published

Amazing quality workshop full of colour and light. A real treat and you get your own mosaic at the end. Such a special day out. Thank you to the love staff too.

Incentivised ReviewNo
Bella

BellaSydney, NSW

  • 7 reviews
  • 1 like
  • Verified customer

purchased justyling keyring

published

Purchased a silver keyring as a gift. Once I tried to redeem my voucher, there was an additional tax charge and a shipping charge on top of already purchasing my gift. This was not mentioned in the description at the time of purchasing the gift.

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Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Hi Bella, we can certainly understand your frustration. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

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Irina L.

Irina L.

  • 3 reviews
  • 1 like

Can not redund voucher

published

Bought a voucher for a jet boat ride in gold coast. Called to book next day they told me the boat was being repaired and we cant go on during our time there. So i was able to get refunded one voucher but not the other two. No options just has view voucher. No way to contact groupon by phone or email. How am I supposed to get my money back witin their 3 days from purchase rule if it doesnt give me the option.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Irina, we are sorry for the inconvenience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

kamagloire

kamagloireSouth East Queensland, QLD

  • 9 reviews
  • 5 likes

Laughable support when reporting undelivered item

published

Dreadful. Will never use again. This is the short version of a circular discussion.

I ordered a robot sweeper with 100 pads. The pads came in an envelope that was left in my mailbox, but there was no sweeper, which would have required a box.

I contacted their support via live chat and the lady, who was overseas, immediately said nothing could happen unless I sent a picture of the packaging (the envelope the pads came in), to prove the box wasn’t delivered with it. Huh?!?? Basically, send a picture of the item you didn’t get.

Incentivised ReviewNo
2 comments
Groupon
Groupon A.Groupon

Hi there, please accept our sincerest apologies for this experience. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

kamagloire
kamagloire

No thanks.
I’ve moved your email to junk and won’t use you again. A simple non-delivery enquiry shouldn’t inconvenience me this much.

amit

amitSydney Surrounds, NSW

Fake products. Don't buy. Don't get scammed.

published

I ordered Adidas socks through Groupon and what I have received is fake Adidas merchandise of extremely poor quality. Beware! Stay away from this website. When I tried lodging a complaint through their website ( I tried few times), the message I got is "Oops!
Something went wrong — sorry about that."

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Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Hi Amit, sorry to hear about the product. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Larissa

LarissaSydney, NSW

  • 2 reviews

Bad experience

published

Ladie just rubbed an oil for 20min. She didn’t steak english. The phone to book the appointment was wrong, I had to google the name of the place to find where it is. Poor service. Waste of money. Not recommended

Incentivised ReviewNo
3 comments
Groupon
Groupon A.Groupon

Dear Larissa, sorry to hear about the service. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Larissa
Larissa

Larissablo177@hotmail.com
F6777593D6

Groupon
Groupon A.Groupon

Dear Larissa, please don't post order information for security reasons as Product Review website is visible to the public. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

  • Verified customer

Be careful!!!Groupon is a trap!!!!!

published
Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Elita, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

skempy

skempy

  • 3 reviews

No parcel delivered- Be aware as Groupon don't care!

published

Purchased large item wagon wheel chair online through Groupon. Product was never delivered- reported and complained. Escalated to the Manager at Groupon who also has not resolved. Buyers be aware!!! of this poor service. Item was a Christmas present for my Mother that was meant to be delivered prior , and as of 18th January still no refund or delivery of goods purchased and being ignored!

Incentivised ReviewNo
2 comments
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

skempy
skempy

Refund recieved 3 days later...reasonable solutions were finally offered and an outcome was provided after escalation occurred.

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Annie

AnnieIllawarra, NSW

Swimmer throwovers

published

I purchased 2 swimmer throwovers can’t wear straps too small ,wrote to them want to return , they just say send photo which I did ,now they want photo of tape measure against straps , they keep coming back with different suggestions ,my suggestion is don’t buy from them .

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Annie, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

neveragain

neveragain

  • 4 reviews
  • 2 likes

Never recieved my parcel, evet!

published

I bought an item valued at $100. Ill never got it as the.sellers chosen delivery Amerax, formally 'fastaway' never delivered it. I cannot contact sellers as they have no contact. Ive looked everywhere to complain to Groupon, but like all online sales noone wants to be contacted!
Warning, check if seller can be contacted? Make sure they dont use Amerax (see reviews, shocking) groupon you own some responsibility here!

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Hi there, we are sorry for the inconvenience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Harvey

HarveyCanberra 2600, ACT

  • 2 reviews
  • Verified customer

Item ordered arrived damaged, refused to refund & exhange

published

I ordered & paid a USB humidifier, never thought that it would be shipped directly from China. Received the item not on a box but on a small satchel with a very thin bubble wrap around it. Upon closed inspection, I found a cracked on it, & took a photo.

Contacted & send the photo to the customer service, Groupon refused to refund or replaced the damaged item but offered a $3.99 credits. What a joke! Extremely disgusting customer service!

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Harvey, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

JZ66

JZ66VIC, 3055

  • 92 reviews
  • 58 likes

I Wish I had of read the reviews here before I threw my money away!

published
Incentivised ReviewNo
4 comments
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

JZ66
JZ66
Groupon
Groupon A.Groupon

Hi there, we are sorry for the disappointment. Please note we work with local and global partners all over the world shipping Groupon goods so we will be unable to confirm the product dispatch location prior to purchase. Thank you!

-Harry

kerriepes

kerriepesSydney, NSW

  • 3 reviews

Over priced Massage chair

published

This massage chair was $500 more expensive than anywhere else. Make sure you sites like My deal and catch even eBay was cheaper. Can not work out how to get in touch with them about this.

Incentivised ReviewNo
4 comments
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

kerriepes
kerriepes

Hi where do I find this I can not see it on my order

kerriepes
kerriepes

I have sent a email with all the information I can find on it

Page 2 of 127
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Questions & Answers

Blondie

Blondieasked

I purchased a 3 night stay on the 6th January for The Wyndham Resort, Surfers Paradise and do you think I could make a booking following the Groupon App. Not a chance! I would never ever buy one again if they make it this hard to redeem. No chat support or a contact number with this Company. Feel like I have been ripped off. The Groupon app just takes you on a ride with getting nowhere!

1 answer
Groupon
Groupon A.Groupon

Hi there, please accept our sincerest apologies for this experience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kaz

Kazasked

Hi I have purchased a hotel deal for weekend if jan 8th in melb. With the whole COVID at the moment can I cancel and use by expiration of April 2021? Thanks

1 answer
Groupon
Groupon A.Groupon

Dear Kaz, we can certainly understand your situation. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kajaal

Kajaalasked

How to cancel a groupon voucher?

1 answer
Groupon
Groupon A.Groupon

Hi there, kindly email us at sm.groupon.au@groupon.com explaining your issue along with the voucher/security code for your purchase, and we will help you further.

-Harry

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