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ridiculous short expiration date
I bought Hello Fresh Voucher from Groupon last week, and when I try to redeem it today, it’s already expired. I spent $200 for nothing. Try to contact customer service, they said can’t help. I knew, no payments will be made to the retailers until we redeem and I’ve been with Groupon for more than 10 years... very disappointed, not a small amount of money
- Verified customer
Dishonest policy and horrible customer service
I would never use Groupon again! And I encourage others to avoid this company!
I received a voucher for a particular restaurant, I did not have an opportunity to use it prior to going into covid lockdown as the offer was only available certain days. I called the restaurant who said that they would honour it post-lockdown even if it had expired.
It came time to use it and I was unable to enter it through Groupon. I emailed them, and I got a "copy/paste" response from them not addressing the actual issue, I emailed again with more detail hoping f...
Worse customer service ever!!
Horrible horrible customer service, not professional at all. I was running late for my first ever appointment for a facial voucher that I bought from Groupon for myself and a friend and this lady Sherry was awfully bad in asking me minute details of how and why I was running late. Worst ever. Never recommend these ill mannered beauticians to anyone.
It is most awful online website
I have ordered over $300 by mistake because my bank account was saved before without notice, and I tried to cancel straight away. But there is no cancellation option. I emailed/texted right after figured out order has been made but no one reply, no phone number i can call...and then 5 hours after Groupon came back and said it has been shipped, so nothing they can do. I will never shop with Groupon ever again.
Shocking customer service
Bought 4 Hoyts movie vouchers on 12/06/2020 with the expiry date of 24/12/2020 before the second lockdown in VIC. Asked for an extension and the staff from Groupon International replied : “ Please be advised that your voucher is eligible for extension. So please contact us on 12.06.2020 to check the status.“ I was like ??? After asking for clarification another reply from the same staff : “ I can see that the voucher has already been extended till 12.06.2020.So please use the voucher before this date. This is a non refundable voucher as it is m...entioned • 7-day cooling-off refund period does not apply.” Again after asking for clarification once more , this is the reply from the same person :” Please click on this link https://bit.ly/3jNVbYO and select Cine Vouchers and Gift Cards to request HOYTS for an extension.We are unable to extend it as only the merchant can do this.” Never in my life I have encountered such level of incompetency whereby the staff didn’t even bother to check what he had written I.e contact them on 12.06.2020 ? Extended to 12.06.2020 ? Shocking !
Never received the package
I ordered a felt christmas tree for my daughter, waiting for weeks but never received the order! when i checked their tracking (but never received the shipping notification which i waited for) it said it was delivered! what a joke! ive lost my money and i have no one even to contact for this!
Dear Groupon, since U have so many negative feedback, and admin keep leaving please contact Groupon,so funny
Learn feedback from other customers Groupon. Don't pretend as if you care, otherwise won't be so many negative feedback. Learn from the mistake Groupon.dont just apologize but act on it.
Advertising poor quality products and no disclose of country of origin
Bought Australia XL Mens Five Piece Compression Workout Set and received them after 15days. Materials are very thin and poor quality , with each piece has no label (you can see that label has been cut out) different size like short and long sleep shirt are both size M, T shirt and jacket are both size XS and long tight is an L. They were dispatched from Shenzhem, China., and if I knew this before I would definitely not order this as I had previous issues with products from China. Now Im stuck with 5 piece size XS instead of XL
Take your money but no product
I bought two whale watching tickets but although I received the order and the q reading I could not access my actual tickets to choose a time. I tried many times but it circuit repeats back to the list of purchases. I have tried everything to contact them for a refund. The number is disconnected , the address given is on a city floor that doesn't exist and the email was rejected. I am very unhappy that they can take my money immediately but I received nothing and I have to do all the fighting and effort to fix it. Beware of this company.
Groupon needs to disclose country of origin
There’s no way to tell when you redeem your voucher that you are dealing with a company in China. Therefore there’s no way to contact seller regarding shipping status when it drags out beyond 5 weeks! At least Amazon is way more responsive. After more than 5 years buying thru Groupon, I’m terminating my account. Also products are not always of good quality. Guess you get what you pay for!!
Refusal to extend vouchers over Covid
Even though the supplier was happy to extend the voucher,and was contacted prior to the expiry date and was told all vouchers would be extended to the end of the year. Groupon is refusing to honour it or give a refund. VERY BAD BUSINESS Groupon. Will never buy through them again.
no automatic refund
I purchased from Groupon and the goods were ultimately not available. I waited for 2 months to see whether a refund would be issued as this was stated on their website. After 2 months i contacted Groupon. They explained that the product had become unavailable (which I already knew). Given the extent of time that had lapsed, and the fact that i had to follow up, I can only conclude they had no intention of doing an automatic refund. This is very poor policy and unethical behaviour. I have no intention of using Groupon again.
Nil customer care, be warned.
Groupon have a total disregard for customer care. We previously forfeited a $600 Canberra booking because the booking could not be changed.
Today another booking which was transferred to a future time can't be booked & their "chat" thing will take SEVEN days to respond (four days after our reguested booking date).
As well their phone contact has been discontinued with a message to use on line "chat".
A most annoying & costly exercise because of unusable vouchers. Be warned!
Questions & Answers
I purchased a 3 night stay on the 6th January for The Wyndham Resort, Surfers Paradise and do you think I could make a booking following the Groupon App. Not a chance! I would never ever buy one again if they make it this hard to redeem. No chat support or a contact number with this Company. Feel like I have been ripped off. The Groupon app just takes you on a ride with getting nowhere!
Hi there, please accept our sincerest apologies for this experience. Kindly email us at firstname.lastname@example.org explaining your issue, and we will be in touch.
Hi I have purchased a hotel deal for weekend if jan 8th in melb. With the whole COVID at the moment can I cancel and use by expiration of April 2021? Thanks
Dear Kaz, we can certainly understand your situation. Kindly email us at email@example.com explaining your issue, and we will be in touch.
How to cancel a groupon voucher?
Hi there, kindly email us at firstname.lastname@example.org explaining your issue along with the voucher/security code for your purchase, and we will help you further.
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