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Groupon

Groupon (page 4 of 126)

2.2 from 2,511 reviews · View Statistics

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krusty

krustySydney, NSW

  • 44 reviews
  • 34 likes

Nil customer care, be warned.

published

Groupon have a total disregard for customer care. We previously forfeited a $600 Canberra booking because the booking could not be changed.
Today another booking which was transferred to a future time can't be booked & their "chat" thing will take SEVEN days to respond (four days after our reguested booking date).
As well their phone contact has been discontinued with a message to use on line "chat".
A most annoying & costly exercise because of unusable vouchers. Be warned!
Never again.

3 comments
Groupon
Groupon A.Groupon

Hi there, this is certainly not the kind of experience we'd want any of our valued customers to have. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

krusty
krusty

Harry, already done this many times. Your auto responder adds insult to injury. I would suggest reinstating telephone contact. Customers forfeit payments because of your atrocious business model.

Groupon
Groupon A.Groupon
Con T.

Con T.Greater Melbourne (Outer), VIC

Support

published

Impossible to contact Groupon direct?????
Only want to update my email address and this now seems impossible
What ever happened to good old fashioned service
I would like someone to contact me and guide me in updating my personal details as my previous and orinal email was hacked.

3 comments
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Con T.
Con T.

please contact me via email please contrifo1@gmail.com

Groupon
Groupon A.Groupon

Hi there, we kindly request you to email us at sm.groupon.au@groupon.com explaining your issue so that we could help you further. Due to data protection reasons, we need you to email us from your registered email address.

-Harry

Sad

SadMetropolitan Adelaide, SA

  • Verified customer

Unhappy customer ☹️

published

I purchased products from Groupon since last month, haven’t received. Also, Clever Dog security camera not even work (doesn’t bother order it) I could not contact Groupon through their website.

2 comments
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Sad
Sad

Enquiry received: (Ticket #81453708)

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Defective products

published

Bought a $40 alarm clock due to its light function. The light function didn't work and the box smelled like fish. Really not pleased with this company, don't purchase from here.

1 comment
Groupon
Groupon A.Groupon

Hi there, this is certainly not the kind of experience we'd want any of our valued customers to have. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kay H

Kay H

  • 3 reviews
  • 1 like

Connolly Beauty Clinic

published
1 comment
Groupon
Groupon A.Groupon
Denise

Denise

  • 3 reviews

Fitted Ramesses queen sheet elastic so tight would not fit a single bed

published

NEVER would I buy anything again from this sight. It’s not the 1st time I have had to toss them out .
Ramesses bamboo sheet queen elastic so tight would not fit a single bed. Cheap faulty goods.
Such a shame Purchased for our new home. So too late to ask for a refund. Would not have even given 1 x star.

1 comment
Groupon
Groupon A.Groupon

Dear Denise, it is always our wish that you receive your item and remain completely satisfied with the purchase. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

They 'expired' my website credit without warning. $35 wasted, not even worth arguing.

published

Received credit for the purchase becay service couldn't be provided due to pandemic. 6 months later this credit expired without warning.
There was no expiration date on this credit when I received it.

1 comment
Groupon
Groupon A.Groupon

Dear Natalie, sorry for the hassle. Please share your registered email address in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Angrybird

AngrybirdIllawarra, NSW

  • 4 reviews
  • 2 likes

Awful

published

Buying products with no traking. No customer service. Cheap Chinese products. This organisation is a nightmare. I will steer away from this site. They also give fake delivery times. Awful

1 comment
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Sonia

Sonia

  • 5 reviews

Women’s tie-dye shimmering jumper. Don’t waste your money. Worst fabric ever

published

Received my Women’s tie-dye jumper and it’s so bad. It’s suppose to be synthetic and cotton and Believe me it feels like it’s All synthetic. I will never purchase again nor could I even give this away. Does not look anything like it does in the picture and it would be so so hot to Wear this fabric. Don’t waste your money ......

1 comment
Groupon
Groupon A.Groupon

Dear Sonia, we are sorry for the disappointment. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

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Bel B

Bel BSydney, NSW

  • 3 reviews
  • 2 likes

Challenge to contact

published

I purchased a product which was supposedly shipped and the tracking number didn’t exist with the courier. I could not contact Groupon through their website. It was unfortunate that I had to put up a negative review to get a response. Good news - they did contact me and my challenge has been sorted so was able to change my rating from 1 star to 4 ⭐️

1 comment
Groupon
Groupon A.Groupon

Hi there, we are sorry to hear you have trouble tracking your order. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Don't purchase any goods on this website

published

I purchased Non Stick Silicone Baking Mat on 12 Sep and until today 26Oct still no sign of my order.... and emailed, no reply. Where is customer services? no phone number can call.

1 comment
Groupon
Groupon A.Groupon

Hi there, we're sorry to hear you didn't receive your item. We're unable to provide phone service until further notice. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Jo-Jo C.

Jo-Jo C.Western District, VIC

The worst place to buy

published

I brought from this site in January 2020 didnt receive so tried to email them Nothing the a month later again Nothing wouldn't use this site ever again. Better off on a Real site Like Catch!

1 comment
Groupon
Groupon A.Groupon

Hi there, we are sorry for the inconvenience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

SFB

SFBSprington SA

  • 15 reviews
  • 7 likes

Groupon wine offers

published

... happy with the wine but not with OAK winery ringing me everyday trying to sell more... the aggressive intrusive nature of these telli marketers are disgusting.... I’m on the DO NOT CALL register.... it’s against the law not to mention annoying!!

1 comment
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Lisa

LisaHobart, TAS

  • 3 reviews

Don't purchase anything from these guys.

published

Purchased party lights 7 weeks ago and they still haven't arrived. Keep being told it's because of Covid. Stocked in Melbourne. Delivery is to Tasmania. Ived received overseas purchases quicker than this purchase.

1 comment
Groupon
Groupon A.Groupon

Dear Lisa, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

  • Verified customer

Exceptional Margaret River Wines Red ($69) (Don't Pay up to $299)

published
3 comments
Groupon
Groupon A.Groupon

Dear Simone, sorry to hear about the product. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Groupon
Groupon A.Groupon

Dear Simone, we’re sorry for the trouble you’ve experienced with your Groupon purchase. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Simone
Simone

Hi Roy,
I will send you in a private message, a scan of my purchase with whatever code you need as I'm not sure where the voucher code is.

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Bree

BreeHunter Region, NSW

Parcel

published

I ordered a parcel weeks ago and I have tried emailing u guys to ask where it is and apparently the email is unavailable so r u scaming me or what! If it doesn't come soon, I am ringing the bank and going to complain about your company

1 comment
Groupon
Groupon A.Groupon

Dear Bree, we're so sorry to hear you didn't receive your item. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

did

didSouth East Queensland, QLD

  • 2 reviews

Little Paradise Restaurant brisbane

published

The worst experience of dining in my life the service was so poor we ended up walking out.After 1 hour and 20 mins we were served a scolding green tea in a cracked cup ...outrageous and no apology

1 comment
Groupon
Groupon A.Groupon

Hi there, we're terribly sorry to hear about this experience you've had! Please email us at sm.groupon.au@groupon.com explaining your issue, and we will look into this further with you.

-Harry

 christine

christineGreater Melbourne (Inner), VIC

  • 2 reviews

Average

published

I ordered towels samr type and in two different colours. Both were the same brand of towels & same price. Their ordering system did not allow me to order 2 colours of towels in the one transaction. Very disappointing considering the deal is supposed to be a special. I ended up paying 2 lots of postage for the same product. The only difference was the colour. Considering the amount of on line shopping done these days I would have expected a more streamlined and up to date process. Feel as though this is the consumer’s way of trying to make more money. I will think twice before ordering through them again. Will provide a product review once received.
Thank you
Christine

1 comment
Groupon
Groupon A.Groupon
Grace and John

Grace and JohnMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

Delete the ap and save yourself the hassle.

published

I purchased a voucher recently for 2 session facials in Goodwood as she had good reviews. I went to one of the two appointments, I was uncomfortable the entire time! I left there with a very tacky face and bad facial irritation afterwards. The beautician had poor communication and spent most of that time outside the treatment room on her phone. After complaining to Groupon they will not refund the second appointment pre paid for. Save yourself your time, money and damage and actually go to a proper skin clinic. There is a reason why these merchants are on Groupon, that’s because they are struggling to keep their customers. Groupon is worse, no customer service whatsoever.

2 comments
Groupon
Groupon A.Groupon

Dear Grace, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Grace and John
Grace and John

All talk no actions. I downloaded Groupon hoping to save on deals, not to get ripped off. Appalling customer service.

Robyn

RobynSydney, NSW

Takes 45 to take delivery? Really!

published

I ordered a phone cover over 30 days ago and am told to wait another 10 days. The delay is being blamed on Australia post. Not acceptable. Won’t use Groupon again. Don’t recommend purchasing of Groupon.

1 comment
Groupon
Groupon A.Groupon

Dear Robyn, sorry for the delay. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Page 4 of 126
See all Groupon reviews

Questions & Answers

Blondie

Blondieasked

I purchased a 3 night stay on the 6th January for The Wyndham Resort, Surfers Paradise and do you think I could make a booking following the Groupon App. Not a chance! I would never ever buy one again if they make it this hard to redeem. No chat support or a contact number with this Company. Feel like I have been ripped off. The Groupon app just takes you on a ride with getting nowhere!

1 answer
Groupon
Groupon A.Groupon

Hi there, please accept our sincerest apologies for this experience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kaz

Kazasked

Hi I have purchased a hotel deal for weekend if jan 8th in melb. With the whole COVID at the moment can I cancel and use by expiration of April 2021? Thanks

1 answer
Groupon
Groupon A.Groupon

Dear Kaz, we can certainly understand your situation. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kajaal

Kajaalasked

How to cancel a groupon voucher?

1 answer
Groupon
Groupon A.Groupon

Hi there, kindly email us at sm.groupon.au@groupon.com explaining your issue along with the voucher/security code for your purchase, and we will help you further.

-Harry

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