Reviewer Photos & Videos
Great Result and Great Customer Service
Darren & Meg from GroutPro Werribee were fantastic. From our initial phone call to the quote Meg was great. Then both Meg and Darren completed the job and then some. Their workmanship was great and completed the job on time with no mess. Communication throughout this whole time was great and they looked after my elderly mum with courtesy and were very honest with her.
We would highly recommend them as lovely people and their work. Thank you so so much
Excellent service from Groutpro Port Macquarie
Mark, from Groutpro Port Macquarie, has done a very good job re-grouting our ensuite and bathroom tiles.
A problem arose with some ensuite floor tiles loosening after the re-grouting, due to factors outside Mark's control, but he came and fixed it all at no extra charge.
I can thoroughly recommend Mark for this work.
Darryl Pocklington from Christchurch NZ
We have used Darryl’s services for 7 years! From tile cleaning (which we get done twice a year) to re grouting and sealing our showers. He has always been professional and delivered excellent workmanship and we will continue to use his expertise in the future.
My house looks like new!
Ben and his wife from GroutPro Tweed Heads did an outstanding job on my tiles and grout. My house is nearly all tiles and was such a hassle to clean after 16 years but Ben worked his magic and WOW, I can not believe the difference he has made to my house, it looks new again. Excellent value for money considering the hard yakka he and his wife put in to the job. They moved furniture, took care not to damage anything and meticulously brought my tiles back to life, all on Christmas Eve ... so proud to show off my house. Ben was such a nice guy; friendly, honest, jovial and most importantly, his expertise.
Highly Recommend GroupPro Werribee
Meg, Darren and Frank from GroupPro Werribee (Mob 0427 219 003) did a fantastic job of cleaning and repairing our floor tiles throughout our entire home. Their attention to detail is really impressive and our tiles have come up sparkly new again! They fixed up all the broken grout and chips, replaced a bathroom tile and even filled in skirting board gaps, just amazing service all round. It's such a relief when you find tradies that do a great job and really go beyond your expectations.
Floor looks so much better!
Nick from GroutPro was professional, communicative, friendly and knowledgable. He responded promptly to my initial enquiry, and was helpful and happy to answer my questions. He did an excellent job of cleaning my (very grubby) floor tile grout, and gave me great advice on how to maintain it. Thanks Nick!
Shower and kitchen makeover
Nick from GroutPro is very knowledgeable and helpful. He was very reliable and responded quickly to my call. He repaired the grouting and sealing in my shower and repaired the grouting in my kitchen. They both look great and I am very happy with Nick's work.
Megan from GroutPro Werribee was excellent!
After a pretty average bathroom reno, we soon noticed our grout cracking and breaking off and any silicone applied looked rough and dirty. Megan came in, had a look (politely agreeing with out opinion that the quality of work done was pretty poor) and offered a very reasonable quote. She arrived at the date and time she said that she would (already doing better than 60% of tradies out there) and did a great job. We had this work done about 6 months ago and it still look as good as it did when Megan first completed the job. I would recommend her without hesitation.
GroutPro. Terrible, regret ever using them, will never recommend them
I got [name removed]/Grout Pro Glenelg, SA to re-grout my shower walls, bathroom & toilet floor in July 18 using their epoxy grout. It was great to start with but within months I contacted him to advise of mould growing in the silicone & grout in the shower and the coating was lifting off the grout. He inspected it, stated no, that's not good, that something was wrong and arranged to re-do it for me, which he did in March 19 (at a mutually agreed date & no cost to me). This job was less effective than the first. I was then unable to make c...ontact with [name removed], so contacted Head Office a couple of times before the QA Manager got back to me, they then arranged for [name removed]/Grout Pro Semaphore, to inspect the work. He basically told me there was nothing wrong with the product and I just needed to give everything good clean & give the grout a good scrub (which I was told not to do, as set out in their maintenance instructions) and they had no responsibility re mould. He then used a soft bristle brush & microfibre cloth to clean the grout lines by hand - while it looked a bit better, it did not address the patchy look of the grout, or the mould growing in the silicone & grout. [name removed] subsequently contacted me, stating he no longer had the franchise so could not help me and Head Office are not interested. I then sent [name removed] an email requesting his insurance details so I could lodge a claim against his insurance and have never heard back from him. I note, my bathroom/toilet was about 12 years old when I got Grout Pro in, it had very minimal mould and the grout was just looking tired but still structurally good, it just needed a re-fresh. I now have more mould in the silicone & grout in the shower in 9 months than I had in the previous 12 years, and the floor grout looks like it needs to be completely re-done. Dirt and dust sticks to the grout, the grout is patchy and it appears that some of the grout product has lifted off. I note, the silicone used was just an off the shelf product from Bunnings; [name removed] told me what the product & colour was & I purchased a tube for him when he re-did the work. Their brochure spruiks anti-mould treatment and states their product makes cleaning easier. I strongly disagree with both statements. I have only used a microfibre cloth and their cleaner on the grout. I feel totally ripped off, these areas are harder to clean than prior to the GroutPro treatment and I will never recommend this business to anyone. Is there a problem with their product &/or their training of the franchisees, &/or their quality control &/or their management?? I would suggest there are problems in all of these areas!!
organised a time and day for someone to come out. Got phone call confirmation Sat morning. No show that afternoon and no contact made to me to explain why. Waited around all weekend for someone to come. No one has offered and explanation as to why no one showed up. No email back. No phone call to apologise. Will never recommend this company. very poor customer service and communication
Questions & Answers
Could you please tell me how long Karl has been working for you from Nambour. I can not see any reviews on him
Hi Carroll, Karl has been with us for several year and there's never been a complaint or bad review about his work. He's a great operator and very honest. We hope that helps.
Our Onsite Manager requested a quote to re-grout a shower. The reply from GroutPro did not include a quote and instead recommended replacing the shower screen doors.
How can this fix deteriorated grout on the shower floor and how can replacing doors stop a leaking shower floor? Also, why no price supplied?
Hi Allan, it sounds like there's been some miscommunication. Our bread and butter is regrouting shower floors. Can you please advise who the GroutPro Specialist was so we can have them get back in touch to straighten this out?
Not until you answer my questions, why no price supplied and how can replacing shower screen stop a leaking shower floor.
Without speaking to the specialist who has inspected the problem, I can't provide the answers you're looking for sorry. Please advise who came to inspect so I can help you.
Hi, we're living in Brisbane and would like to know if anyone has used: Mario Ribeiro, GroutPro Albany Creek/Brisbane
as I can't seem to find any reviews.
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