Letdown by unethical and incompetent technical support
In my business we have over many years standardised on Grundfos pumps - which we considered heavy duty , fit for purpose and very reliable. Over the last few years we noticed a big drop in quality and the technical support has been way below standard what you would expect from a European company - now that the pumps are made in China the quality has dropped off. We have to replace seals after only 4 months - and this is where it gets really annoying. Grundfos will not honour their warranties - they have a dozen of excuses - like sic ' air ca...vitation caused the damage- and that is not covered" - or ' the pump overheated and that is not covered " etc The arrogance of the technical service technicians I dealt with recently is just off the scale- patronising and egocentric behaviour. Instead of honouring the warranty they will overcharge for the service call - for one service call they charged for 6 hours where the actual job only took 30 minutes. We complained about this and they refused to adjust the bill and be honest with us . For those out there - forget Grundfos they have gone downhill - Lowara and Southern Cross are much better . We won't buy another Grundfos pump again.
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