Reviewer Photos & Videos
No fuss, got the job done
Made the claim for the warranty, and it was all handled in a couple of emails and a phone call. Technician was easy to work with and the job was done quickly with no fuss.
Purchased in October 2015.
The reviewer stated that an incentive was offered for this review
Quick, friendly and efficient!
Great service, Kayla was very friendly and helpful and followed up on our claim promptly.
Very happy with the service and the lounge has been cleaned and looks like new again.
Vomit stain all gone very happy
Thank you to Guardsmen!!! I had a huge vomit stain on the lounge and Danny came along with his amazing customer service and made it look brand new!! I’m so happy and would highly recommend Guardsman and Danny to clean your lounge anytime!
Following a chocolate spill on the fabric of our new lounge, we contacted Guardsman through Supreet who made all the arrangements for a technician to clean up the spill. Dorey the technician contacted us and arrived shortly thereafter to clean up the spill. The clean up was perfect with no sign of the chocolate on the lounge. What a relief. So, from the time we rang and the time the job was completed, everything was so professional. Thank yo Supreet and Dorey, job well done.
- Verified purchase
They will not do more than a once off clean
Had stains on a leather couch, submitted claim. They sent over a technician to do a once off clean. Technician was unable to clean off the stains. He took photos and sent to Guardsman. I had to follow up closely with Guardsman on a resolution. They insisted on more photos which I gave. After a few more rounds of more photos being sent to them, they said they could not process the claim any further as their customer representative stated that I had told them the stains happened a month ago (I did not state this). If this had been an issue, they ...should have stated this right at the start of the claim process (so I wouldn't have to waste my time taking so many photos and showing them all the stain locations and on which panels that they kept requesting for?). Feel that they were reluctant to bear the responsibility and were falsifying claims on what I had initially reported to shirk away from their responsibilities. Disappointing.
Purchased in February 2020.
Danny was absolutely amazing
A huge thank you to Danny who did a fantastic job cleaning our snuggle couch. His attention to detail, thoroughness and care were exemplary. Thank you Guardsman for sending out such an obviously great Employee and asset to your business
Would definitely be recommending Guardsman
From the time of my first call to Tracey the customer service has been fantastic. Tracey organised for Danny to come clean my couch asap and he came on time , was professional and did a great job. I will always be asking for Danny.
Purchased in February 2020.
Thank goodness 4 guardsman had some stains on the couch, Danny came and removed all the stains from the couch he was honest and done a great job i highly recommend Danny for the job just ask for him.
From the lady on the phone Tracey to the guy who turned up service was fabulous and professional.
The stains were removed from my leather couch would definitely call these guys again
Purchased in October 2015 for A$3,000.00.
Terrible, waste of money, would NOT recommend. I have made three claims to Guardsman and have never heard anything back from them. I've also submitted the online contact us form and not heard anything back. No communication, no response.
Excellent service by the team
I called Guardsman about getting some obstinate stains shifted, spoke to Anam, who explained the process clearly and in a friendly but professional manner. The guy who did the cleaning was polite, punctual and efficient, makes me want to use Guardsman again. Well done team!
I called to ask Guardian how to clean my lounge after 3 years of use. Supreet was very helpful and advised me I was able to have one clean free. After supplying my purchase details, the process was extremely easy. It was arranged for a gentleman to contact me and arrange the day. His service was quick, efficient and very helpful. The complete process was done with efficiency and great customer service. Thank you.
Purchased in July 2017.
Excellent after sales support
Congratulations to Guardsman for their efficient after sales support team. Anam, was quick to arrange for our lounge repairs to be carried out and organised it promptly, with a friendly attitude, keeping us informed of the process throughout. The quality of our repair was excellent.
Could not recommend them more highly.
Big thank you to Tracey for helping to organise the spot cleaning of my sofa - looks great . Tracey gave me the information and instructions that I needed( never having had a sofa cleaned before) and made the whole process easy
Very happy with service!
Danny cleaned our couch after we spilled a cup of coffee on it and it looks amazing! Cannot see where the stain was. The warranty was well worth it and Danny was very friendly and helpful. Thank you Guardsman and Danny for the excellent job.
Purchased in April 2018.
An amazing job every time!
We've been lucky enough to have Danny for the last three call outs for stains on our couch. Every time Danny has been absolutely lovely AND when he leaves the couch looks amazing! As good as it did when it was new, you can't tell which seat has been cleaned because he does such an incredible job. I was skeptical when I bought the Guardsman guarantee because it sounded too good to be true but it has been worth every cent and then some! Especially with a toddler. Couldn't recommend it more, in particular, Danny! Thank you!
Purchased in January 2018.
Couch looks new!
Reliable and friendly. Danny who always cleans my couches is thorough, never complains and always on time! the call centre staff are professional, and always whiling to help. highly recommend this service and will definitely purpose it again when i buy my next couches
Purchased in March 2017.
Questions & Answers
Hi there, I have just used deep clean level 2 on my fabric sofa and it has left a huge stain... after drying the sofa and putting fabric cleaner level 1 on it, I cannot get rid of the stain.
Can you advise what I can do to remove stain? This is very disappointing.
Thank you for contacting us, and we're deeply sorry to hear of what has happened. Please give our friendly customer care team a call on 1800 249 252, they will be able to discuss and assist you further with this matter.
1Would like to purchase Guardsman Level 1 Fabric Cleaner
I would contact a professional cleaner and get their opinion, I think you would be able to purchase equivalent products or better at a cheaper price
You can purchase our products individually at https://www.greatproduct.com.au/ or at the retailer where you purchased your warranty. Thank you.
We purchased this with a new couch about. year ago, how does it work, We have stains on our couch isn't this meant to stop stains or does it make them easier to remove?
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