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Guardsman

Guardsman

3.5 from 232 reviews · View Details

Reviews

3.9

77 reviews
5
(50)
4
(6)
3
(1)
2
(1)
1
(19)
  • Product Quality
    4.2 (58)
  • Return Claim MadeYes · No (77)
  • Customer Service
    3.8 (54)
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Reviewer Photos & Videos

No fuss, got the job done

published

Made the claim for the warranty, and it was all handled in a couple of emails and a phone call. Technician was easy to work with and the job was done quickly with no fuss.

Purchased in October 2015.

Product Quality
Return Claim MadeNo
1 comment
Guardsman
Guardsman A.Guardsman

Dear Scott,
Thank you for taking the time to share your experience! We are delighted to read that everything went so well without any fuss!
Many thanks,
Guardsman Australia.

The reviewer stated that an incentive was offered for this review

BPM

BPMPerth, WA

  • 2 reviews

Quick, friendly and efficient!

published

Great service, Kayla was very friendly and helpful and followed up on our claim promptly.
Very happy with the service and the lounge has been cleaned and looks like new again.

Purchased in March 2015 at Nick Scali Furniture for A$150.00.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNick Scali Perth
2 comments
Guardsman
Guardsman A.Guardsman

Dear BPM, Thank you so much for taking the time to review our service. We are so happy to hear about your experience and I look forward to passing this feedback onto Kayla. Kind Regards, Guardsman Australia

BPM
BPM

My pleasure. The service was great.

Jessika G.

Jessika G.Sydney, NSW

Vomit stain all gone very happy

published

Thank you to Guardsmen!!! I had a huge vomit stain on the lounge and Danny came along with his amazing customer service and made it look brand new!! I’m so happy and would highly recommend Guardsman and Danny to clean your lounge anytime!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Guardsman
Guardsman A.Guardsman

Dear Jessika,
Thank you for your lovely review! We are so pleased to read that everything went so well and that Danny did a great job. We look forward to passing on your kind feedback to him.
Many thanks,
Guardsman Australia.

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David Williamson

David WilliamsonHunter Region, NSW

Excellent Service

published

Following a chocolate spill on the fabric of our new lounge, we contacted Guardsman through Supreet who made all the arrangements for a technician to clean up the spill. Dorey the technician contacted us and arrived shortly thereafter to clean up the spill. The clean up was perfect with no sign of the chocolate on the lounge. What a relief. So, from the time we rang and the time the job was completed, everything was so professional. Thank yo Supreet and Dorey, job well done.

Purchased in July 2020 at Domayne NSW, Kotara for A$300.00.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKotara, NSW
1 comment
Guardsman
Guardsman A.Guardsman
  • Verified purchase

They will not do more than a once off clean

published

Purchased in February 2020.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNick Scali
1 comment
Guardsman
Guardsman A.Guardsman
darren

darrenSydney, NSW

  • 2 reviews

Danny’s great

published

Danny’s great really friendly and efficient looks clean and smells great have no dramas recommending them to anyone , he came on time and didn’t waste any time cleaning my lounge, very happy with the service

Customer Service
Return Claim MadeNo
1 comment
Guardsman
Guardsman A.Guardsman

Dear Darren,
Thank you for your fantastic review! We are so pleased to read that everything went so well and that Danny did a great job. We look forward to passing on his kind feedback to him.
Many thanks,
Guardsman Australia.

Great experience - thanks Danny

published

I was advise of a time that Danny would arrive and he was early. Big thankyou to Danny. He new his products and left the Lounge looking and smelling good.

Purchased in April 2020.

Product Quality
Return Claim MadeNo
1 comment
Guardsman
Guardsman A.Guardsman

Danny was absolutely amazing

published

A huge thank you to Danny who did a fantastic job cleaning our snuggle couch. His attention to detail, thoroughness and care were exemplary. Thank you Guardsman for sending out such an obviously great Employee and asset to your business

Purchased at Plush Furniture.

Customer Service
Return Claim MadeNo
1 comment
Guardsman
Guardsman A.Guardsman

Would definitely be recommending Guardsman

published

From the time of my first call to Tracey the customer service has been fantastic. Tracey organised for Danny to come clean my couch asap and he came on time , was professional and did a great job. I will always be asking for Danny.

Purchased in February 2020.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSupreme Furniture
1 comment
Guardsman
Guardsman A.Guardsman
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Great service

published

Thank goodness 4 guardsman had some stains on the couch, Danny came and removed all the stains from the couch he was honest and done a great job i highly recommend Danny for the job just ask for him.

Purchased in February 2019 at Harvey Norman for A$300.00.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
1 comment
Guardsman
Guardsman A.Guardsman
jane

janeSydney, NSW

  • 4 reviews

Great Service

published

From the lady on the phone Tracey to the guy who turned up service was fabulous and professional.

The stains were removed from my leather couch would definitely call these guys again

Purchased in October 2015 for A$3,000.00.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationalexandria
1 comment
Guardsman
Guardsman A.Guardsman
Katie B.

Katie B.Southwest, VIC

Terrible

published

Terrible, waste of money, would NOT recommend. I have made three claims to Guardsman and have never heard anything back from them. I've also submitted the online contact us form and not heard anything back. No communication, no response.

Purchased in December 2018 at Harvey Norman for A$400.00.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Waurn Ponds
1 comment
Guardsman
Guardsman A.Guardsman
Rog

Rog

  • 2 reviews

Excellent service by the team

published

I called Guardsman about getting some obstinate stains shifted, spoke to Anam, who explained the process clearly and in a friendly but professional manner. The guy who did the cleaning was polite, punctual and efficient, makes me want to use Guardsman again. Well done team!

Purchased at Plush Furniture for A$1,200.00.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNewcastle
1 comment
Guardsman
Guardsman A.Guardsman
Lozza

Lozza

  • 3 reviews

Great service

published

I called to ask Guardian how to clean my lounge after 3 years of use. Supreet was very helpful and advised me I was able to have one clean free. After supplying my purchase details, the process was extremely easy. It was arranged for a gentleman to contact me and arrange the day. His service was quick, efficient and very helpful. The complete process was done with efficiency and great customer service. Thank you.

Purchased in July 2017.

Product Quality
Return Claim MadeNo
Store LocationHarvey Norman, Loganholme
1 comment
Guardsman
Guardsman A.Guardsman
Deb

DebHunter Region, NSW

Excellent after sales support

published

Congratulations to Guardsman for their efficient after sales support team. Anam, was quick to arrange for our lounge repairs to be carried out and organised it promptly, with a friendly attitude, keeping us informed of the process throughout. The quality of our repair was excellent.
Could not recommend them more highly.

Return Claim MadeNo
Store LocationKotara NSW
1 comment
Guardsman
Guardsman A.Guardsman

Dear Deb,
Thank you for taking the time to share your experience! We are very pleased to hear of your fantastic experience with Anam and our service. we look forward to passing on your very kind feedback to Anam.
Many thanks,
Guardsman Australia.

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Great clean

published

The service from Danny was professional we were happy with it, the couch now looks so much better after a good clean. A worthwhile warranty product to keep furniture in good nick.

Purchased in August 2020.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Guardsman
Guardsman A.Guardsman

Dear Candice,
Thank you for taking the time to share your experience! We are very pleased to hear of your fantastic experience and we look forward to passing on your kind feedback to Danny.
Many thanks,
Guardsman Australia.

Excellent service

published

Big thank you to Tracey for helping to organise the spot cleaning of my sofa - looks great . Tracey gave me the information and instructions that I needed( never having had a sofa cleaned before) and made the whole process easy

Customer Service
Return Claim MadeNo
Store LocationMelbourne
1 comment
Guardsman
Guardsman A.Guardsman
Jayne

JayneSydney, NSW

Very happy with service!

published

Danny cleaned our couch after we spilled a cup of coffee on it and it looks amazing! Cannot see where the stain was. The warranty was well worth it and Danny was very friendly and helpful. Thank you Guardsman and Danny for the excellent job.

Purchased in April 2018.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelrose
1 comment
Guardsman
Guardsman A.Guardsman
Sarah E.

Sarah E.Sydney, NSW

An amazing job every time!

published

We've been lucky enough to have Danny for the last three call outs for stains on our couch. Every time Danny has been absolutely lovely AND when he leaves the couch looks amazing! As good as it did when it was new, you can't tell which seat has been cleaned because he does such an incredible job. I was skeptical when I bought the Guardsman guarantee because it sounded too good to be true but it has been worth every cent and then some! Especially with a toddler. Couldn't recommend it more, in particular, Danny! Thank you!

Purchased in January 2018.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNick Scali Moore Park
1 comment
Guardsman
Guardsman A.Guardsman

Dear Sarah,
Thank you for your glowing review of Danny and our service! We are very pleased to hear of your fantastic experience and we look forward to passing on your very kind feedback to Danny.
Many thanks,
Guardsman Australia.

Couch looks new!

published

Reliable and friendly. Danny who always cleans my couches is thorough, never complains and always on time! the call centre staff are professional, and always whiling to help. highly recommend this service and will definitely purpose it again when i buy my next couches

Purchased in March 2017.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Guardsman
Guardsman A.Guardsman
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Questions & Answers

Merryn D

Merryn Dasked

Hi there, I have just used deep clean level 2 on my fabric sofa and it has left a huge stain... after drying the sofa and putting fabric cleaner level 1 on it, I cannot get rid of the stain.
Can you advise what I can do to remove stain? This is very disappointing.

1 answer
Guardsman
Guardsman A.Guardsman

Dear Merryn,
Thank you for contacting us, and we're deeply sorry to hear of what has happened. Please give our friendly customer care team a call on 1800 249 252, they will be able to discuss and assist you further with this matter.
Many thanks,
Guardsman Australia.

Max Griffiths

Max Griffithsasked

1Would like to purchase Guardsman Level 1 Fabric Cleaner

2 answers
Robert Martin
Robert Martin

I would contact a professional cleaner and get their opinion, I think you would be able to purchase equivalent products or better at a cheaper price

Guardsman
Guardsman A.Guardsman

Dear Max,
You can purchase our products individually at https://www.greatproduct.com.au/ or at the retailer where you purchased your warranty. Thank you.
Many Thanks,
Guardsman Australia

Dave

Daveasked

We purchased this with a new couch about. year ago, how does it work, We have stains on our couch isn't this meant to stop stains or does it make them easier to remove?

No answers

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