Very easy claim process, (although I was unable to load larger files, even when I zipped it), and very quick turnaround for reimbursement, would highly recommend using Guide Dogs for pet insurance. More reasonably priced than others, and very easy to deal with.
Worst customer service experience I ever had.
claim took so long to resolve I still cant get a definite answer.charged for my insurance 5 times even after I sent death certificate. Still waiting for claim , I had to follow up on my claim calling back and speaking to 4 different people that ever got back to me even after promising me they will .
Great cover, terrible communication
Policy is great value but the communication from the support centre was poor and no updates on my claim were provided and the system was constantly down when calling for updates
When you want to do everything for your dog
A little pricey but offers accident and injury for dogs above the age of 9 years and seems to cover more than most. Have only just taken the insurance and it was easy to set up. No claim.
- Verified customer
Better than expected
Not only is the policy good value and coverage it has everything we need to cover our old boy that no one else would cover. More than happy with what we received and the price
The reviewer stated that an incentive was offered for this review
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