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Guide Dogs Pet Insurance Basic Care

Guide Dogs Pet Insurance Basic Care

4.8 from 4 reviews

Reviews

Review distribution

5 star
3
4 star
1
3 star
0
2 star
0
1 star
0

Margit

MargitMetropolitan Adelaide, SA

Easy process

published

The policy covered what I need for my dog being over 9 years old.
It was very easy to set up the policy on line.
A hassle free and easy, efficient process.
.

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

N F.

N F.Sydney, NSW

Great cover, terrible communication

published

Policy is great value but the communication from the support centre was poor and no updates on my claim were provided and the system was constantly down when calling for updates

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Suze

SuzePerth, WA

When you want to do everything for your dog

published

A little pricey but offers accident and injury for dogs above the age of 9 years and seems to cover more than most. Have only just taken the insurance and it was easy to set up. No claim.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Suze,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with suitable cover for your pet and also the peace of mind, knowing they are covered.
Kind regards,
Jessica

Ria P.

Ria P.South East Queensland, QLD

  • Verified customer

Better than expected

published

Not only is the policy good value and coverage it has everything we need to cover our old boy that no one else would cover. More than happy with what we received and the price

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Ria,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we can provide your old boy with suitable cover and you with the peace of mind, knowing he is covered.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review


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Details

CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$15,000
Amount of Vet Bill Covered Up to 75%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Tick Paralysis$1,500
Emergency Boarding FeesCovered when you, the sole carer, are hospitalised for more than four day
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$3,200 (6 month waiting period)
Waiting Period for Illness 30 Days
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