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Guide Dogs Pet Insurance Basic Care

Guide Dogs Pet Insurance Basic Care

4.2 from 6 reviews

Reviews

(4)
(1)
(0)
(0)
(1)
  • Value for Money
    4.7 (3)
  • Transparency
    4.7 (3)
  • Customer Service
    3.7 (3)


Caroline

CarolineMetropolitan Adelaide, SA

Excellent

published

Very easy claim process, (although I was unable to load larger files, even when I zipped it), and very quick turnaround for reimbursement, would highly recommend using Guide Dogs for pet insurance. More reasonably priced than others, and very easy to deal with.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Ray

RaySouth East Queensland, QLD

Worst customer service experience I ever had.

published

claim took so long to resolve I still cant get a definite answer.charged for my insurance 5 times even after I sent death certificate. Still waiting for claim , I had to follow up on my claim calling back and speaking to 4 different people that ever got back to me even after promising me they will .

Claim MadeYes
Claim DateSeptember 2019
Claim ApprovedNo
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Ray,
I am sorry to hear about the delays with your claim and I would like the opportunity to look into this further for you. I have sent you a private message requesting some additional information to assist with this.
Kind regards,
Sharon

Margit

MargitMetropolitan Adelaide, SA

Easy process

published

The policy covered what I need for my dog being over 9 years old.
It was very easy to set up the policy on line.
A hassle free and easy, efficient process.
.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
N F.

N F.Sydney, NSW

Great cover, terrible communication

published

Policy is great value but the communication from the support centre was poor and no updates on my claim were provided and the system was constantly down when calling for updates

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Suze

SuzePerth, WA

When you want to do everything for your dog

published

A little pricey but offers accident and injury for dogs above the age of 9 years and seems to cover more than most. Have only just taken the insurance and it was easy to set up. No claim.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Suze,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with suitable cover for your pet and also the peace of mind, knowing they are covered.
Kind regards,
Jessica


Ria P.

Ria P.South East Queensland, QLD

  • Verified customer

Better than expected

published

Not only is the policy good value and coverage it has everything we need to cover our old boy that no one else would cover. More than happy with what we received and the price

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Ria,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we can provide your old boy with suitable cover and you with the peace of mind, knowing he is covered.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review


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