Great value of money, Great service!
My dog is 11 years old Toy Poodle, I have purchased the Basic cover for him for nearly a year, the Guide Dog Pet Insurance is so helpful, easy to make a claim, very quick response and great customer service. Highly Recommended.
Great service every time
It is always so easy to make a claim from Guide Dogs pet insurance. The staff are always great, friendly and knowledgeable too. Great service every time I deal with them.
Super fast response
I have been a member for just over 12 months and am absolutely delighted with their service. I have a 10 year old dog with basic cover and a young cat with comprehensive cover. My claim was processed quickly without requiring any follow up.
Terrible customer service and insurance
I have put 2 claims in and have heard nothing and received nothing from this insurance. Such a pity I went with young guys as I have an ex guide dog and wanted to support the organisation
Very easy and great benefits for senior dogs
I signed up online and the process was very easy and fast. I feel this policy is the best value for senior dogs. I recently adopted my mum's dog after she passed away so when she arrived to me she was already 10 years old and there aren't a lot of policies available if the start the policy when the dog is older. I haven't had to make any claims yet, but I'm hoping if I do the process is just as easy.
Very easy claim process, (although I was unable to load larger files, even when I zipped it), and very quick turnaround for reimbursement, would highly recommend using Guide Dogs for pet insurance. More reasonably priced than others, and very easy to deal with.
Worst customer service experience I ever had.
claim took so long to resolve I still cant get a definite answer.charged for my insurance 5 times even after I sent death certificate. Still waiting for claim , I had to follow up on my claim calling back and speaking to 4 different people that ever got back to me even after promising me they will .
The policy covered what I need for my dog being over 9 years old.
It was very easy to set up the policy on line.
A hassle free and easy, efficient process.
Great cover, terrible communication
Policy is great value but the communication from the support centre was poor and no updates on my claim were provided and the system was constantly down when calling for updates
When you want to do everything for your dog
A little pricey but offers accident and injury for dogs above the age of 9 years and seems to cover more than most. Have only just taken the insurance and it was easy to set up. No claim.
- Basic Care
- Verified customer
Better than expected
Not only is the policy good value and coverage it has everything we need to cover our old boy that no one else would cover. More than happy with what we received and the price
The reviewer stated that an incentive was offered for this review
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