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I recently signed up the Guide Dogs Australia pet insurance. They were very helpful and understanding.
It would be better if the terms and conditions were sent to us for review rather than verbalized over the phone.
Excellent value compared to others and quick easy application process. Approval was nearly instant and I could select when the policy started as well as the first billing date. Overall a very good experience so far.
Fantastic. Have recommended to many.
The insurance is great value. We have it for both our dogs and have claimed once which was handled quickly and efficiently. Have recommended Guide Dogs Per Insurance to many friends.
Awesome customer service and best price
I looked at a comparison website and they were the best value. I called them up to ask a few questions the customer service provided was amazing-So friendly and empathetic
Great cover. No fuss. Easy claims. Great value.
Have claimed recently following an unexpected and expensive treatment for our German shepherd. The clinic handled the claim and the payment back to us was within 10 days. Would highly recommend.
Perfect Insurance for us and our pets
Great value, perfect insurance and great friendly customer service! Everything explained perfectly well and clear. Emailed documents for ease and convenience. All question answered in full and details explained clear and concise
Great service and quick claims process
Guide dogs premium care is definitely worth it. After recently having to make a claim the online process was very easy. Even with everything that is going on at the moment their response was quick and my claim finalised promptly. I highly recommend Guide dogs pet insurance and have even referred my father in law who has recently signed up also.
I submitted a number of claims for my 2 pets. However only 3 claims were looked at. All other claims seem to have been omitted...i suspect because it may have been too hard for the assessor to look at them . I have and chase what should be a relatively simple call process
I Am Happy With My New Policy
The Policy Was Easy To Set Up, And I Am Happy The Policy. I Lodged A Claim, And Money Was Deposited In My Bank Account With 10 Business Days. Very Efficient. I Have Been With Your Company For 2 Months.
Easy straightforward claims
They paid out within a week on a $900 claim without requiring anything further than what the vet sent. The policy renews automatically so you’re never out of cover. This incident happened 1 week into the new cover period
Easy to claim and super quick response
The policy is competitively priced and easy to set up. Claim was made directly through the vet. No downloading claim forms and posting off receipts yaay!!! Very quick response...claim settled within two weeks. These guys are great .
Great costumer service
Within only a day i got a reply to my email, so that was super quick.
Cover of my bill was okay, i thought it would be more (bill was about $140 and i got $65 back even though i have 80% cover) probably the consultation isnt covered? Id need to read the fine print finally :)
Apart from that the process was smooth and quick, so im definitely happy with the insurance and would recommend it to any pet lover
Been with them for over 18 months,
All accidents and illness got covered.
Our vet offers to process all insurance after we pay up-front. Use credit cards and get points then get paid back to your acount. win-win except that it's a big amount sometimes.
Very happy with the response from staff when I have called
The policy was easy to set up - only disappointment was not made clear enough that de sexing was not covered.
it has taken approx. 7 to 10 days to have claims resolved
Jake has been with this policy sine we got him in Jly 2019
This is the best policy for my puppy
Look I found it was the best policy for my puppy and she deserves nothing but the best she is our little gorgeous ball of fluff and the person helping me set the insurance up was excellent.
My dog went into hospital on Friday, and the claim was paid out on Wednesday. I was very surprised at how quick it was. I was expecting two weeks at least.
They also had a direct claim system set up with the vet which made the claim process very easy.
Easy to use system
I have been with Guide Dogs pet insurance for 10 months now. Claiming process is normally easy (system has been down for the last week now) always processed and approved within days and money follows approx 24/48 hours later.
Setting up my policy was easy, all done online. Only issue for me was, this premium policy (very expensive compared to other providers) does not cover maintenance, things like desexing. I would have expected this. Only covers accidents and illness. Given I pay $108 per month I would have expected everything to be covered.
I wanted to support 'Guide dogs' and picked them for that reason, even though they are certainly not the cheapest product on the market.
Easy to set up
Claim only took couple of days from being lodged
4 months with company my girl has had a few issues so I'm very glad i have pet insurance
Guide Dog Pet Insurance
Easy to set up.
Office hours on email different to phoning in. Email says 8am to 8pm Mon to Fri (AEST). When ringing at 5.30pm on a Tuesday, message says office hours 9am to 5.00pm.
Also, email states underwriter will get back to me within 5 working days. It is now 7 working days and still nothing. Not impressed.
Worst pet insurance ever
I have been having trouble logging into my account for weeks and have sent several emails. I have heard nothing back. I have called and your customer service team are so untrained is crazy. They are so hard to understand and say they will do things and simply don't follow through with it. All I am trying to do is log into the pet portal and make a claim. So far I have been with Guide dogs for almost a year and they have rejected all of my claims so far. They are very confusing to deal with and so difficult. I have top cover and know I am covere...d for majority of things but when I claim, they get rejected with no explanation as to why. For the love of god if you care about your pets. Don't choose this insurance. They will just make your life more difficult. The pet portal login to manage you account is so unorganised and all over the place. I heard such good things about this insurance and I like the company but by personal experience they are trash with pet insurance. Please hire more people or actually hire people who care because this is our pets we are insuring. They mean the world to me and yet this insurance company are completely hopeless. Once again this is the 3rd time I am calling you customer service team just to get help to login as the website seems to not allow it or it is constantly under matinence of some sort. 10/10 would not recommend. Overall a completley stressful time. if this company was a person. You would be toxic af.
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