Reviewer Photos & Videos
At time of joining was the only one that covered snake bite. Very easy to join.
I little disappointed with amount refunded for desexxing cover.
Vets need to print off claim form for me to sign then submit.
They reimburse using cheques in post, wish it was electronic transfer.
Have two dogs insured with them.
Haven't had time to use it yet so I 'm not sure how good it is.
First time with you guys . No claims as yet . Very easy to set up. Need to get cruciate ligament check on puppy and he will be covered for any problems later on. Also have routine care.
Worst Pet Insurance and Unethical! STAY CLEAR!!
I researched for a best value pet insurance and at first contact, GuideDogs Insurance seemed to be providing what I was looking for. The person on the phone took my and my pet's exact details and he even repeated them to me. It took them almost 2 weeks to send an email of acknowledgement but no policy certificate. In the meantime my account had the premium deducted from it. I replied asking for the certificate, which took another week. On closer inspection, they had my name spelt wrong and my pet's breed was wrong. When I asked for that to be c...orrected, it took another week and a half for them to reply, and they wanted to put the premium up by $30/month. When I requested to cancel, they would cancel but won't refund my money because they deemed it had passed their "cooling-off" period. So, they charged me the premium for nothing. They dragged out the settling process so that if you should change your mind, you'll be out of your cooling-off period and they get to keep your money. A very unethical business!
- Premium Care
- Verified customer
Did all the comparisons, it was the best value all round - price, annual limits, waiting periods, rebates, inclusions and exclusions. Not pushy either and they give 20 percent to Guide Dogs
Just the package I wanted
I found the product to be easy to understand, met all of my requirements, and was reasonably priced. Compared to other products on the market, Guide Dogs Pet Insurance is by far the best on the market.
Rip off and scam
Where do I start... firstly they are deceitful in their policy and hide the facts.
We paid for their premium cover (which comes at a cost!) and with any procedures like desexing, vaccination, teeth cleaning, micro chipping etc.. you can only claim ONCE in a policy period (12 months) in which you only get $50 back... and that’s not per procedure, that’s claim ONCE only and one payment of $50 for a whole 12months.. I pay more per month in pet insurance. I find it extremely hard to navigate their claims page & you have to jump through hoops to se...
Easy to purchase, well rated by Choice
Researched various Pet Insurance policies using Choice Magazine. Having selected Guide Dogs Premium, decided to but online. Discovered a bonus one month free, which was a nice surprise. Found the web site easy to use.
- Premium Care
- Verified customer
A good example of customer service!
I felt the policy I was inquiring about today was promptly sorted and the details were delivered over the phone very clearly and my consultant was easy to follow. The lady was personable and spoke well and was very polite. I feel I have a good policy in place from today that will cover me financially if my little pet ever God forbid has anything major happen to her.
THANKYOU TO THE CALL GUY. you put my mind at ease
the guy that i spoke to on the phone from guidedogs pet insurance was the nicest guy ever and explained everything to me. i was so overwhelmed looking at pet insurance because everyone’s wording it different and it all just gets too much. but i would happily recommend guidedogs pet insurance to anyone
Exceptional care! Highly recommend!
The policy is good value given the return on bills. We have been with the company in the past with a previous pet and you were highly accommodating and caring during our time.
It is very important
I only got it last night, but it was very easy to set up.
I like the fact that it is helping guide dogs as my dog is a therapy dog and i know how important they are
Good pet insurance but how do you register on the portal, it’s well hidden, can find login but not for new customers,
Easy to set up but cannot register, please advise how, I am reasonably computer literate but where is the To Register bit? No claims made yet, would be tricky as I cannot register.
- Premium Care
- Verified customer
The most competitive and comprehensive policy available on the market
Upon comparison to other policies within the marketplace, this is by far the most competitive and comprehensive cover available, and with proceeds going to the Guide Dogs it’s for a genuine worthwhile cause. I’m 100% happy with this cover for my pooch.... only the best will do!
To hard to claim and keep getting logged out of portal
No no portal never works keep logging out claims are to hard give them details of the vet and still don’t get it back rip off for $60 plus a month been with them for 7 months and thinking of changing
Best value out of the many policies we considered!
The policy was bad y easy to set up online. We looked at multiple policies and this one came in at more than $300 cheaper as well as more benefits.
Madison was amazing and took the time to answer my every question. We were on the phone for over an hour and not once did she rush me. She was able to provide me with additional information that i didn't know I would need coverage for and then took the time to tell me what was all covered.
Junk insurance - won't pay for anything!
CHOICE is right - pet insurance is junk insurance. This mob won't pay for anything, and keep jacking up my premiums. I'm furious, about to cancel & get out of it altogether. Will self fund myself, going forward. Don't waste your money folks!
Super helpful and polite staff
Canstar recommended. Pet insurance is something you hope you wont have to use too much and if that is the case i'm glad some of my premiums will support Guide Dogs Australia.
Ease of insurance claim
My vet was able to submit the claim on my behalf (after giving my policy number). This made things extremely easy. The only other feedback I would give is that I received a letter stating that I couldn't claim on some of the vet history prior to the date of my insurance policy. At that time I thought the entire claim had been rejected. It would have been beneficial to write in the same letter that other claims were still being reviewed or had been accepted. as I had not intention of trying to claim for these bills but they were required by your insurance company.
Great Policy - Excellent Benefits
Policy is excellent value for the amount you can claim up to in a year and it was relatively easy to set up. I have only just signed up, so no claims have been lodged. We have been with the company for 1 day now but we are happy so far.
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