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Guide Dogs Pet Insurance Premium Care

Guide Dogs Pet Insurance Premium Care (page 5 of 6)

4.2 from 120 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    4.0 (102)
  • Transparency
    3.9 (100)
  • Customer Service
    4.0 (99)
  • Claim Resolution Time<1 week (22), 1-2 weeks (20), 2-4 weeks (12), 1-2 months (6) and 3+ months (4)
  • Claim ApprovedYes (54) · No (11)
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Diane L.

Diane L.Hunter Region, NSW

fantastic and very easy to claim

published

yes very friendly always and nothing is too much trouble.thankyou very much have been with guide dogs for a number of years now and would not change to any other pet insurance

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Tayla was amazing, she explained everything nice and easy and was super helpful.Great price for premium cover Very happy

published

Great value for money . Family member uses guide dogs pet insurance and so far no bad reviews, I chose premium insurance I want the best for my new puppy and this was the best suited for us.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Glad to have pet insurance

published

I found it was easy to claim. You get an acknowledgement after lodgment and next thing you know you are reimbursed as per your policy. Glad I had it when our Pip needed an operation in her first 12 months. You then get letters explaining what was covered and what wasn't. I think this could be done by email rather than post.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Clare,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claims and that you felt fully informed with the status of your claim.
Kind regards,
Jessica

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Nicola

NicolaSouth East Queensland, QLD

Not overly happy

published

I feel its overpriced for our two dogs. Increased premium massively since last year. Good to pay out claims. Not great on phone when I queried the increased premium. I will probably cancel soon

2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Nicola,
Thank you for providing us with your policy details and the opportunity to look into your experience. As mentioned, I have passed your feedback on for coaching/training purposes.
Kind regards,
Jessica

Trace C

Trace C

  • 2 reviews

Easy, fair, peace of mind

published

Easy to lodge (our vet receptionist does it for us!) and prompt payment. Doug has had a fairly healthy first 12 months of his life, but it's great to know that when little things do go wrong (like he develops a limp and needs an x-ray) we don't have to hesitate based on cost.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
leisa.guley

leisa.guleySouthwest, VIC

  • 3 reviews

Great Service

published

This policy is great value, my vet lodged our claim, which was paid really quickly. If you have any queries the staff over the phone are very helpful and the bonus is that we are supporting guide dogs.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Cesira

CesiraAustralian Capital Territory

Excellent

published

It has been easy to lodge claims as I can do this through my vet. It would be good for vaccines to also be covered given its the biggest expense.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Kerry

KerryHobart, TAS

Product Review

published

The policy is good value and set up was easy as it occurred over the phone.
Claims are processed quite quickly once lodged.
We have been insured for nearly two years and have not had any issues.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Chris

ChrisSouth East Queensland, QLD

Went to review and buy on line but got a polite but pushy sales follow up call

published

Happy with the product offering and pricing compared to others, plus prefer to support Guide Dogs. Was a bit disappointed by a unrequested call after just filling in info online to get a quote, the phone call was very polite but still with pushy hard sell tactics being used.

1 comment
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Customer RelationsGuide Dogs Pet Insurance
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Customer service perfection

published

Felix was super helpful and called me back when he said he was going to, was joyful on the phone and very relatable. Amazing at his job! Well done Felix!

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Jessica,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Felix and I will pass your kind words onto him and his team.
Kind regards,
Jessica

Shayne

ShayneSouth East Queensland, QLD

Customer is pretty good and claims went through with no dramas at all. I'm happy to be a customer.

published

Setup of the policy was easy enough. A slight technical issue with an automated email generation post setup but this was quickly resolved with a customer service phone call.
Had no issues making a claim. It was a simple process to upload relevant documents and the claim was approved in a reasonable amount of time.
Thank you for making your service pain free and simple enough to use.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Karlton

KarltonSydney, NSW

  • 3 reviews
  • 1 like

Good value package

published

Pleasant customer representative, very informative and helpful.
Presented various options for cover and explained the options.
Clarified all the questions satisfactorily. Talked about various payment options and allowed me to select the best one.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Karlton,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you received from our team and that you felt fully informed when choosing Guide Dogs pet insurance.
Kind regards,
Jessica

Policy set up was a breeze, proof is in the pudding when making a claim.

published

As a newby to pet insurance setting up a policy was easy, the call centre assistant was able to explain the policy in laymen's terms. I felt the premiums were very competitive.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Catherine Henschke

Catherine HenschkeMetropolitan Adelaide, SA

  • 4 reviews

Hopefully funds go to a worthy cause such as the Guide Dogs

published

The policy appears good value for money, to the point whereby I have also transferred my other dog over as this policy offers better value and gives discount for adding an additional pet.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Catherine,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to you and your pets needs.
Kind regards,
Jessica

So easy to understand and quick to sign up

published

I felt the policy is affordable and good value. There are different levels of cover to suit all budgets and easy to compare the different cover levels. They also have cover for pets over 9.

1 comment
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Customer RelationsGuide Dogs Pet Insurance
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Tami

TamiSouthern and Hills, SA

Submitting Claims Easy

published

New customer great so far. Easy to claim on line and payment reimbursed within 2-3 business days. Only constructive feedback is when uploading documents they need to be under a certain size limit which can cause customer to split their document in two to be able to submit it. Another constructive feedback is the web page times out too quick when submitting claims. Overall, excellent and straight forward.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Akart

AkartSydney Surrounds, NSW

  • 2 reviews

Good protections

published

Always recommend Guide Dog pet insurance to others when talking about their pets. Recently made a claim and found it to be quick and easily sorted. The Policy has great coverage and I love working with Guide Dogs in all areas not just insurance..

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Gnei

GneiGreater Melbourne (Outer), VIC

Love it

published

It's just the policy i needed. Thanks. I am not very long with guiddog and i feel they are just wonderful. The follow up call was great. I have recommended this company to all my friends who has pets

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Gnei,
Thank you for sharing your review and recommendation with us. I am delighted to hear that we can provide you with cover that is suitable to you and your pets needs.
Kind regards,
Jessica

Heather

HeatherPerth, WA

Perfect

published

Happy with the set up .A new customer ,was easy to setup have not made a claim yet will wait and see how long it takes to resolve a claim

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Anonymous

AnonymousSydney, NSW

  • 3 reviews
  • 1 like

Good protection!

published

Easy to set up online. Good value. Canstar rating internet reviews were helpful in my decision making. A follow up phone call answered my question. Hopefully I don’t need to use it.

1 comment
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Details

Compare all 3 Guide Dogs Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$20,000
Amount of Vet Bill Covered Up to 85%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverOptional Extra
Tick Paralysis$2,000
Emergency Boarding FeesCovered when you, the sole carer, are hospitalised for more than four day
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$3,200 (6 month waiting period)
Waiting Period for Illness 30 Days
Compare all 3 Guide Dogs Pet Insurance

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