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fantastic and very easy to claim
yes very friendly always and nothing is too much trouble.thankyou very much have been with guide dogs for a number of years now and would not change to any other pet insurance
Tayla was amazing, she explained everything nice and easy and was super helpful.Great price for premium cover Very happy
Great value for money . Family member uses guide dogs pet insurance and so far no bad reviews, I chose premium insurance I want the best for my new puppy and this was the best suited for us.
Glad to have pet insurance
I found it was easy to claim. You get an acknowledgement after lodgment and next thing you know you are reimbursed as per your policy. Glad I had it when our Pip needed an operation in her first 12 months. You then get letters explaining what was covered and what wasn't. I think this could be done by email rather than post.
Not overly happy
I feel its overpriced for our two dogs. Increased premium massively since last year. Good to pay out claims. Not great on phone when I queried the increased premium. I will probably cancel soon
Easy, fair, peace of mind
Easy to lodge (our vet receptionist does it for us!) and prompt payment. Doug has had a fairly healthy first 12 months of his life, but it's great to know that when little things do go wrong (like he develops a limp and needs an x-ray) we don't have to hesitate based on cost.
This policy is great value, my vet lodged our claim, which was paid really quickly. If you have any queries the staff over the phone are very helpful and the bonus is that we are supporting guide dogs.
It has been easy to lodge claims as I can do this through my vet. It would be good for vaccines to also be covered given its the biggest expense.
The policy is good value and set up was easy as it occurred over the phone.
Claims are processed quite quickly once lodged.
We have been insured for nearly two years and have not had any issues.
Went to review and buy on line but got a polite but pushy sales follow up call
Happy with the product offering and pricing compared to others, plus prefer to support Guide Dogs. Was a bit disappointed by a unrequested call after just filling in info online to get a quote, the phone call was very polite but still with pushy hard sell tactics being used.
Customer service perfection
Felix was super helpful and called me back when he said he was going to, was joyful on the phone and very relatable. Amazing at his job! Well done Felix!
Customer is pretty good and claims went through with no dramas at all. I'm happy to be a customer.
Setup of the policy was easy enough. A slight technical issue with an automated email generation post setup but this was quickly resolved with a customer service phone call.
Had no issues making a claim. It was a simple process to upload relevant documents and the claim was approved in a reasonable amount of time.
Thank you for making your service pain free and simple enough to use.
Good value package
Pleasant customer representative, very informative and helpful.
Presented various options for cover and explained the options.
Clarified all the questions satisfactorily. Talked about various payment options and allowed me to select the best one.
Policy set up was a breeze, proof is in the pudding when making a claim.
As a newby to pet insurance setting up a policy was easy, the call centre assistant was able to explain the policy in laymen's terms. I felt the premiums were very competitive.
Hopefully funds go to a worthy cause such as the Guide Dogs
The policy appears good value for money, to the point whereby I have also transferred my other dog over as this policy offers better value and gives discount for adding an additional pet.
So easy to understand and quick to sign up
I felt the policy is affordable and good value. There are different levels of cover to suit all budgets and easy to compare the different cover levels. They also have cover for pets over 9.
- Premium Care
- Verified customer
Submitting Claims Easy
New customer great so far. Easy to claim on line and payment reimbursed within 2-3 business days. Only constructive feedback is when uploading documents they need to be under a certain size limit which can cause customer to split their document in two to be able to submit it. Another constructive feedback is the web page times out too quick when submitting claims. Overall, excellent and straight forward.
Always recommend Guide Dog pet insurance to others when talking about their pets. Recently made a claim and found it to be quick and easily sorted. The Policy has great coverage and I love working with Guide Dogs in all areas not just insurance..
It's just the policy i needed. Thanks. I am not very long with guiddog and i feel they are just wonderful. The follow up call was great. I have recommended this company to all my friends who has pets
Happy with the set up .A new customer ,was easy to setup have not made a claim yet will wait and see how long it takes to resolve a claim
Easy to set up online. Good value. Canstar rating internet reviews were helpful in my decision making. A follow up phone call answered my question. Hopefully I don’t need to use it.
|Annual Benefit Limit||$20,000|
|Amount of Vet Bill Covered||Up to 85%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Optional Extra|
|Emergency Boarding Fees||Covered when you, the sole carer, are hospitalised for more than four day|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||$3,200 (6 month waiting period)|
|Waiting Period for Illness||30 Days|
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