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Good Cover, Easy Claim Service
First claim and came through within a week. No fuss, no problems, just paid straight into the account. The online process was easy to follow and whilst I am hoping I don't need it too often, its really good to know its there. Thanks.
Easy application process
Just signed up, easy application process, good value for money. Have not lodged a claim yet. Just started with the guide dogs insurance. First time in applying for pet insurance.
An absolute must when you have a dog
The emergency pet hospital put the claim through directly to Guide dogs. My claim was paid within 7 days, no questions asked, money straight into my bank account. Thank you so much.
Top notch cover
The question regarding their service comes when you need to make a claim when my dog had a minor injury. They were prompt and eager to help and the process was so easy. The vet signed the forms and once approved, the vet got their money and the surgery was done with success.
Very, very happy my dogs are insured with Guide Dogs Pet Insurance!
My two dogs have been insured with Guide Dogs Pet Insurance (GDPI) since December 2018 and so far I have been VERY impressed! I have made somewhere between 5-10 claims between both dogs - all of them were processed quickly and the money was usually reimbursed to my account within a week or two. They always SMS me when the claim processing begins and that can take a few days. There was one exception - my older dog injured his wrist and they requested (by post) that I provide as much vet history as possible for this dog just to confirm this was n...ot a pre-existing condition. Fair enough! Once I sent all that through, the claim was processed and the money deposited into my account. I have not had to battle any claims to date, and GDPI is very clear from the start what sort of things will not be covered. So far they have honoured my dogs' policies to the letter! I chose GDPI because they are the only company that will cover dogs older than 9 years for both accidents AND illness, but I also have my younger dog insured with them and have no plans on switching him to something cheaper. The ease of submitting claims, the correspondence, the friendly customer service, and the quickness in reimbursements with Guide Dogs Pet Insurance are worth every cent. My impression so far from various vets is GDPI is not super well known (at least maybe in WA) - I think that is such a shame so I make sure to tell them how awesome they've been to me. I highly recommend Guide Dogs Pet Insurance - based on the 10 months I've been with them. I'll leave an updated review in another year :)
Excellent customer service ensuring all my needs were met for all of my pets and ease of communication made signing up a pain free experience. Would definitely recommend without hesitation
Juste signed up
Just signed up. Customer service was great and price is better than what I found put there. I hope they'll deliver as their insurance promises and have a quick and easy claims process. We shall see... ...
Only just signed up
Only just signed up. Best pet insurance quote I found when researching hence why I chose it. New customer so time will tell how good they are Still waiting for my welcome pack and policy documents though
Disgusting service, six weeks later and still no claim processed despite promises
i put in my first claim as directed. waited two weeks and then called. Oh we are missing information. we need ALL the dogs information from ALL the vets its been to. me: why wasnt i asked for it instead of waiting and having to call u back. them: i dont know. sent the info, wait again, nothing. call again. same response, so this time they call the vet while im on the phone despite having it twice already. ok promised it will be done. yep you guessed it nothing. i call, same answer. i ask to be put through to cancel it. then get put through to a...n aussie. the information was still missed. he calls and gets it and promises the refund. mhmmmm nothing. i was told that because my claim is in, if i cancel i have ot pay out the year. so im stuck with a company that i would NEVER choose again. appalling lack of customer service.
worst pet insurance I have ever dealt with
We have two dogs with Guide Dogs Pet Insurance after having been with another pet insurance. The only reason why we left the other one was because of cost, it was getting more expensive then our own private health insurance. One of our dogs is 7 and the other just over 1 year old. This is the second time we have claimed and both were with the 1 year old. The first claim went through really smoothly and was for her desexing. The vet put it through and it went straight thru as it was classed as routine care. When we had to claim for an eme...rgency visit to an after hours vet hospital, that is when the problems started. They wanted all of the vet history. I got hold of the only other vet visits which was for her vaccinations and sent it through. We still kept getting letters for further vet history. It took four phone calls and numerous unanswered emails advising that they had all the vet history and there were no more vet visits since we bought her from a breeder. After one lot of phone calls a month later I got an email saying it was ready to be processed and would take5 to 10 days to process. This didn't happen and they requested more vet history and I had to make two more phone calls telling them they had all the history. We finally got paid after two months and still got another letter asking for more vet history. I was really not happy by the third and fourth phone calls. I really am not looking forward to putting in a claim for our 7 year old who we have had since he was a puppy. This is the first time I have had to provide full vet history for a pet insurance claim as we didn't have to with the other company and they generally paid all except for the excess.
Really good service
Easy set up, easy to lodge claims and fast refunds, will not go with a different pet insurance company. Customer service is always fast and they will resolve any issues promptly.
Easy claim experience
Very easy claiming experience after my puppy was attacked by another dog. Customer support staff were easy to deal with and my vet was able to submit the claim directly on my behalf. The benefit was also paid quickly, which was a huge help given the overall cost of the surgery!
My experience was great
I found it easy and very polite totally informed and happy to deal with guide dogs the policy l choose was right for my dog l was with guide dogs for a while but forgot to give my new card details so it was great they contacted me
- Premium Care
- Verified customer
Best idea ever
Never had pet Insurance before, Guide Dogs Insurance is good value and claims are really easy. The policy was easy to set and claims are remitted very quickly, couldn't be happier.
Perfect for my little puppy
What you cover is great but just don't understand why my policy didn't start when I picked up my pup on a Saturday waiting till Monday midnight doesn't make sense. However what you cover is fantastic.
Our fur baby
We are new to pet insurance, I found this to be very simple and easy to sign up.
Ella is a Kelpie Cross who is very shy and timid to strangers but loves us very much
I think that it is the right policy for our requirements
I have only set up my policy within the last few days so have not used it as such. After spending the previous day giving myself a headache trying to compare policies online, I had decided to go with another insurer. However, after receiving a call from Andrew your representative he helped me by pointing out some major benefits that were not offered with the other company. He answered all of my questions and I am now fully confident that I have the best policy to suit our requirements. I am very glad that he rang.
I purchased the policy 1hour ago, obviously, I can't rate it yet. I purchased the policy online.
I was about to hit submit when I received an uneccesary and annoying call from your representative (10 minutes after obtaining the online quote) . The polite hard sell is bad.
It's the only sensible choice for my dog.
The policy is the most appealing to me on the market.
I tried to set it up on the website three times no luck. I couldn't finalise the quote. I then called the call centre to get the required results.
This is my first time I've ever insured my dog. So 2 days with the company.
At the moment not happy with Guide Dog Pet Insurance
(1) Having an issue with loading the Vets files onto the web, have issued a request 3 times now for IT to look at the problem, I sent screen shots, not resolved.
(2) Last claim which was issued, the Assessors didn’t let me or the Vet know there was more information required. 2 phone calls to receive this answer. Phoned Vet for follow up, apparently additional information was sent last Friday, let’s see when I get paid?
|Annual Benefit Limit||$20,000|
|Amount of Vet Bill Covered||Up to 85%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Optional Extra|
|Emergency Boarding Fees||Covered when you, the sole carer, are hospitalised for more than four day|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||$3,200 (6 month waiting period)|
|Waiting Period for Illness||30 Days|
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