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Guide Dogs Pet Insurance Premium Care

Guide Dogs Pet Insurance Premium Care (page 6 of 6)

4.2 from 120 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

4.2

120 reviews
5
(80)
4
(15)
3
(5)
2
(5)
1
(15)
  • Value for Money
    4.0 (102)
  • Transparency
    3.9 (100)
  • Customer Service
    4.0 (99)
  • Claim Resolution Time<1 week (22), 1-2 weeks (20), 2-4 weeks (12), 1-2 months (6) and 3+ months (4)
  • Claim ApprovedYes (54) · No (11)
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Reviewer Photos & Videos

Sue

Sue

  • 6 reviews

Good Cover, Easy Claim Service

published

First claim and came through within a week. No fuss, no problems, just paid straight into the account. The online process was easy to follow and whilst I am hoping I don't need it too often, its really good to know its there. Thanks.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Sue,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim and that we could assist in providing support for your pet, when needed.
Kind regards,
Jessica

Matt

MattVictoria

Easy application process

published

Just signed up, easy application process, good value for money. Have not lodged a claim yet. Just started with the guide dogs insurance. First time in applying for pet insurance.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Matt,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable option.
Kind regards,
Jessica

Michelle

MichelleRichmond-Tweed, NSW

An absolute must when you have a dog

published

The emergency pet hospital put the claim through directly to Guide dogs. My claim was paid within 7 days, no questions asked, money straight into my bank account. Thank you so much.

2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Michelle
Michelle

Thank you. Yes my boy is much better now. I really appreciate how easy and fast it was to get my claim seen to. I will tell everyone I know about ur company.

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Jacko Wacko

Jacko WackoGreater Melbourne (Outer), VIC

  • 2 reviews

Top notch cover

published

The question regarding their service comes when you need to make a claim when my dog had a minor injury. They were prompt and eager to help and the process was so easy. The vet signed the forms and once approved, the vet got their money and the surgery was done with success.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Stephanie T.

Stephanie T.Western Australia

Very, very happy my dogs are insured with Guide Dogs Pet Insurance!

published
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Sarah

SarahSouth East Queensland, QLD

Absolutely fabulous

published

Excellent customer service ensuring all my needs were met for all of my pets and ease of communication made signing up a pain free experience. Would definitely recommend without hesitation

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Karim

KarimSydney, NSW

  • 2 reviews
  • 1 like

Juste signed up

published

Just signed up. Customer service was great and price is better than what I found put there. I hope they'll deliver as their insurance promises and have a quick and easy claims process. We shall see... ...

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Karim,
Thank you for sharing your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Dawn

DawnSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Only just signed up

published

Only just signed up. Best pet insurance quote I found when researching hence why I chose it. New customer so time will tell how good they are Still waiting for my welcome pack and policy documents though

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
laura

lauraGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 5 likes

Disgusting service, six weeks later and still no claim processed despite promises

published
6 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Laura,
We endeavour to provide excellent customer service and I’m sorry to hear that this hasn’t occurred on your recent contact with us. I have sent you a private message in regards to this.
Kind regards,
Jessica

laura
laura

you asked for my policy number which is clearly stated here on the review. thanks

laura
laura

https://www.fos.org.au/ this is my next step

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Cyndi

CyndiPerth, WA

  • 4 reviews
  • 1 like

worst pet insurance I have ever dealt with

published
2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Cyndi,
I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this.
Thanks,
Sharon

Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Really good service

published

Easy set up, easy to lodge claims and fast refunds, will not go with a different pet insurance company. Customer service is always fast and they will resolve any issues promptly.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Chihiro,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received and that we have been able to assist with your claims for your pet.
Kind regards,
Jessica

Easy claim experience

published

Very easy claiming experience after my puppy was attacked by another dog. Customer support staff were easy to deal with and my vet was able to submit the claim directly on my behalf. The benefit was also paid quickly, which was a huge help given the overall cost of the surgery!

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Debra D.

Debra D.

  • 2 reviews

My experience was great

published

I found it easy and very polite totally informed and happy to deal with guide dogs the policy l choose was right for my dog l was with guide dogs for a while but forgot to give my new card details so it was great they contacted me

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Debra D.,
What a lovely review. I am thrilled to hear that you are happy your policy and that you appreciated the call from us to assist you with updating your credit card details. Thank you for sharing your experience.
Kind regards,
Sharon

Neil

NeilCentral Highlands and Goldfields, VIC

Best idea ever

published

Never had pet Insurance before, Guide Dogs Insurance is good value and claims are really easy. The policy was easy to set and claims are remitted very quickly, couldn't be happier.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Neil,
What a lovely review. We are thrilled to hear you find your policy to be good value and the ease in which you can submit and finalise your claim. Thank you for sharing your experience with us.
Kind regards,
Sharon

Antoinette

AntoinetteSydney Surrounds, NSW

Perfect for my little puppy

published

What you cover is great but just don't understand why my policy didn't start when I picked up my pup on a Saturday waiting till Monday midnight doesn't make sense. However what you cover is fantastic.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
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Jo-Anne

Jo-AnneSydney, NSW

Our fur baby

published

We are new to pet insurance, I found this to be very simple and easy to sign up.
Ella is a Kelpie Cross who is very shy and timid to strangers but loves us very much

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Carmel

Carmel

  • 2 reviews

I think that it is the right policy for our requirements

published

I have only set up my policy within the last few days so have not used it as such. After spending the previous day giving myself a headache trying to compare policies online, I had decided to go with another insurer. However, after receiving a call from Andrew your representative he helped me by pointing out some major benefits that were not offered with the other company. He answered all of my questions and I am now fully confident that I have the best policy to suit our requirements. I am very glad that he rang.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Pau

PauCanberra 2600, ACT

  • 3 reviews

I purchased the policy 1hour ago, obviously, I can't rate it yet. I purchased the policy online.

published

I was about to hit submit when I received an uneccesary and annoying call from your representative (10 minutes after obtaining the online quote) . The polite hard sell is bad.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Pau,
Thank you for sharing your feedback with us. We are always looking to find ways to improve the service we offer, and your feedback will assist with this.
Thanks,
Sharon

Michael

MichaelGreater Melbourne (Metropolitan), VIC

It's the only sensible choice for my dog.

published

The policy is the most appealing to me on the market.
I tried to set it up on the website three times no luck. I couldn't finalise the quote. I then called the call centre to get the required results.
This is my first time I've ever insured my dog. So 2 days with the company.

1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

At the moment not happy with Guide Dog Pet Insurance

published

(1) Having an issue with loading the Vets files onto the web, have issued a request 3 times now for IT to look at the problem, I sent screen shots, not resolved.
(2) Last claim which was issued, the Assessors didn’t let me or the Vet know there was more information required. 2 phone calls to receive this answer. Phoned Vet for follow up, apparently additional information was sent last Friday, let’s see when I get paid?

2 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Jennifer,
I am sorry to hear about your experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this.
Kind regards,
Sharon

Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Page 6 of 6
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Questions & Answers

Sorry, there are no questions about Guide Dogs Pet Insurance Premium Care but you can read 1 question about Guide Dogs Pet Insurance.

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Details

Compare all 3 Guide Dogs Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$20,000
Amount of Vet Bill Covered Up to 85%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverOptional Extra
Tick Paralysis$2,000
Emergency Boarding FeesCovered when you, the sole carer, are hospitalised for more than four day
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$3,200 (6 month waiting period)
Waiting Period for Illness 30 Days
Compare all 3 Guide Dogs Pet Insurance

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