Very bad serice
Very poor service , book ticket 2 days ago but still didn’t get Ticket . When I call for ticket they send only literacy which u can get free of cost from any travel agent. Customer service is very poor, speak very rude with customer they don’t know how to deal with customer .
I have been dealing with Avneet for quite some time now and will continue to do is because of her utmost professionalism and good listening skills.
She always caters for her clients, follows up and does what she promised. Before getting to know Avneet we used to deal with another ticketing agent who we had to chase. But now we are glad we have Avneet. Willy surely recommend Avneet to our family and friends.
Excellent Services. Aditya top guy
Great Service. Quick in action. Lovely guy to deal with. No extra charges. Very easy to deal with. Genuine company. No Beatles at all. Would recommend to every one. Use again
Excellent customer service, really supportive staff.
Staff understood my need, was quick with the process and gave me a favourable outcome. a special thanks to Vishakha Sharma for all the support and also to making it hassle free.
The reviewer stated that an incentive was offered for this review
I am very happy to deal with Hanish was very professional and very helpful in booking my ticket.
He helped my to get what i was looking for, Thank you very much Hanish.
Appreciate your service.
Change of flights
We are very grateful to Meena Rawat for changing our flights due to flight cancellations. We would otherwise be missing our Tour. She was extremely courteous and helpful and worked with our plan. I will highly recommend her for giving us an excellent service
Will not reccomend anyone
very irresponsible, i had booking with them one of them was cancelled but they have not refunded the amount yet, its been almost a year now.i was told you get your return within 60 days. Last time agent said he will confirm with airline after 9 month
Booking air ticket
Very caring and courteous staff. Discussions made several times. She listened carefully and never displayed any hesitation. Reasonable air fare. Email replies were prompt. Will be happy to refer to my friends and relatives.
Amazing service ....Hanish is very good.
Have been booking with them from the last 5 years and have had no issues . They beat any sensible price and treat their customers with dignity and honesty.....hanish has been expectional in his service and have always been very prompt....
Customer service at best
I would highly recommend Gurkha travellers, especially the agent Beena. She is very quick to under stand out needs and made sure the booking is done with cheapest fare. Highly recommend...
This is a perfect example of how inconsiderate they are
I have a similar case and I am looking for right authorities to lodge a complaint if someone can help me. When my wife's father passed away and we had to travel overseas, we requested for a change if travel date to attend the funeral but realising we can't reach in time, we called them back in 4 mins, the travels said they can't cancel my change in tickets and charged me on total of $2100 in excess to travel.on the initial scheduled date. It was so horrendous and completely inhuman response from them as malaysian airlines said the ticket was no...t cancelled or rescheduled in the first place but these travels guys wanted to make money out of death of a parent. If someone can please guide me to take then to court or report them to appropriate authorities . Thanks
Refund - still waiting
Thai airways has cancelled my flights from Mel-Isb and my biggest mistake was booking my tickets from Gurkhas. Thai airways has confirmed me the refund in 6 weeks but Gurkhas travels are not refunding my amount and it's more than 4 months. I am reporting them to legal authorities and i will strongly suggest people that please refrain from booking any tickets with Gurkhas in future. They are crooks and will not assist you with your refunds just in case your flights are delayed/cancelled. Poor and unprofessional service ever from any travel agent
Around the world trip for 2 passengers
We are extremely happy and satisfied with the fantastic customer service received from Zara Singh, our travel consultant. Zara is confident, patient and accurate. Highly recommend Zara. She managed all our bookings for the around the world trip and kept us up to date with all the information. She is very friendly and meticulous. We will book all our tickets through Zara in future.
Great experience with Avneet
Avneet has great customer experience skills, very through and personal on her approach with no hesitation of looking in detail again and again for the benefit of the customer.
Thanks a lot for your help Avneet, really appreciate it.
prompt and efficient service.
I have been dealing with AVNEET DUA for a while now. She is efficient, very helpful, and extremely obliging in terms of offering different options for flights. Avneet was able to organise, confirm and book our tickets at a very good fare. thank you.
You are fortunate to have her as a member of your staff. I look forward to dealing with her on a regular basis.
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