H&R Block

It took 4 business days since the status changed to “Reviewing” for a message to be received for myself to action. This is extremely slow service. Then I end up going in to this endless spiral of questions and answers due to your agent seeming to lack English comprehension or having no idea of what they are doing.
I really question the competency and fit for purpose nature of the agent that reviewed my tax return.
The service was extremely slow to begin with, and then dealt with someone who probably shouldn’t be doing that line of work. Overall...

I used this service for the first time this year. Online tax return with expert. First I was told 99 dollars, final cost 139. Whatever I just paid it. Then he told me it was finished and to review. I looked over and my private health insurance wasn't included so I told him even though I send through relevant documents. After that he said he lodged it. I was like okay thanks. I contacted him later on and asked if it had been done because it still claims that I have to lodge he said he did. Family members all finalised there's and friends also 4 ...

Do not use this firm - go to a real accountant. One that will actually attend a scheduled appointment or at least call back when you follow up with them as to why they were a now show

Booked a phone appointment through email for a tax return with Ash for 02-July-2021 12PM and agent did not show up. Called the office to check on what's going on and office admin said that nothing was booked for this date and time and dodged my question when I asked for a specific reason on why nothing was booked.

I want to believe that H&R Block is good (Judging from the good positive reviews) but how in the world did this happened.....

Absolutely horrific. Avoid if you can. Lodged online with communicating via a chat function. No correspondence in over 24 hours, continually asking the same questions that were already submitted as if speaking to a bot. Can’t speak to anyone because they’re not answering. I want my money back!

Absolutely impossible to get hold of. Offices only open for limited hours. No receptionists, so if all the accountants are with clients (or out of the office) then phone calls bounce back to a national H&R Block phone service. They offer to take a message and pass it to the relevant office, but cannot guarantee that anyone will ring you back???!!! They will not give out individual email addresses for the accountants so there is no way to contact them directly. Only a general office email address which may or may not get checked (their words!)...

I attended an appointment at Gosford's H&R Block office in February 2021. After delivering my private details, I have been chasing the agent since then with many phone calls but he remains unresponsive.
His offsider rang me 2 weeks ago and said he had been sick but they would get back to me.
I again rang yesterday and was promised a callback by 7pm.
I would like to know why I have been put on the backburner and if my tax affairs are too difficult for this agent, then I would like to know and I'll move on.
I need to get my affairs in order and this is causing me much stress and time wasting. I went to the Gosford office yesterday but it remained closed.

Used HR Block Online Tax Advisor service - the HR Block staff member assured me the return would be completed on time and so I left the matter with them. The return is now 2 days late and I still have not received a response from the HR Block advisor and may now face penalties from the ATO. Terrible Service.

I completed my tax return in July last year and have just had two unauthorised direct debit payments coming out of my account and overdrawing it twice. Stay away from H&R Block. They’ll take unauthorised payments from your account.

Dont reply to emails until after you chase them a few times. Ultimately took almost six months to sort my return AFTER I had done all the calculation for them. Will be using someone else next year.

I have been going to H&R Block for many years now and have actually recommended a few people to seek advise from H&R block accountants for help with their tax returns.

For the past few years, all have been good with my returns and I have been satisfied with the level of service I have received. This year though, I had opted to go with H&R Block on Lonsdale Street as I had trust in their professionalism and expertise in this field. However, there were issues with my tax return as my returns had not taken into account of my medicare exemption e...

I Have used H&R Block for a few years. Overall the service has been fine but I have repeatedly found that you can't rely on your emails being read or responded to or getting advice in an urgent or important situation. I reached the decision I need a full service accountant.
I would have complained directly to H&R Block but there is no means of contacting a manager about a complaint! You used to be able to send an email to the head office at Thornleigh but this option is no longer available. This says a lot about the business and how they vi...

Took 7 weeks to do 7years tax return , they give you false information on there duties as tax agents and struggle to return calls when asked to contact client, worst experience ever had with accountants, was in financial difficulties at the time and needed it done straight away to save my home as corona put me out of work, due to hr block I lost my home as they told me it would be done straight away, there was no reason it took so long, I started the process end of September and got my refund on n November, first they told me the would deduct...

H&R is actually absolutely useless. they are no accountants. what they do is exactly the same as you can do much more easily. Most information as to income, salary, interest is already pre-filled on the ATO website. anything else the client needs to calculate and provide to H&R. so you might as well input it yourself as there is nothing H&R do. if there is any calculation that is required they are unable to do. For eg. as capital gains or loss the staff including branch managers have no clue about it. They keep coming back to the client asking ...

2 appts booked - 1st one late so I rescheduled. 2nd time - no show. I called to find out and was told that these things happen and it's a bit like waiting in the doctors surgery. I can't believe that analogy was used but it just shows that they absolutely don't care. Last time I did my tax return with them, I hadn't received my refund so I called back to find they hadn't even submitted it. They said they had questions which I had answered in the appointment that I took time off work to go to! Didn't inform me or let me know as though I'm psychic. Very poor. I won't even call it a service