High level of expertise
Friendly and personable service
Prompt and efficient lodgment of returns
Reviewer Photos & Videos
Yes they're cheap, and yes you get what you pay for.
Dont reply to emails until after you chase them a few times. Ultimately took almost six months to sort my return AFTER I had done all the calculation for them. Will be using someone else next year.
Unrealiable, lack of responses and completely ignoring emails and calls
I have been going to H&R Block for many years now and have actually recommended a few people to seek advise from H&R block accountants for help with their tax returns.
For the past few years, all have been good with my returns and I have been satisfied with the level of service I have received. This year though, I had opted to go with H&R Block on Lonsdale Street as I had trust in their professionalism and expertise in this field. However, there were issues with my tax return as my returns had not taken into account of my medicare exemption e...ven when the exemption letter from the DHHS had been provided. So, I'd sent am initial email on 4/11 to enquire what has happened with my returns. I was told that it will take 28 days for any answer from the ATO. Fair enough, I followed up again on 3/12 but received an unsatisfactory answer that a call would be made to enquire a time frame of the escalation period. I then asked again for an update in the first and second week of December but have received no responses at all. Calls and emails were made but I have heard nothing since. It also did not help that it took nearly two weeks to upload my tax to the ATO which was poor in my opinion. I am sure tax accountants from different branches of H&R block would have been a lot more understanding of my plight and based on previous experiences, have been prompt with their responses and even the submission of my tax. I am at a loss for words as to who to contact or to escalate this issue to as there are no avenues to escalate poor service with H&R block itself.
You can't rely on H&R Block for anything important
I Have used H&R Block for a few years. Overall the service has been fine but I have repeatedly found that you can't rely on your emails being read or responded to or getting advice in an urgent or important situation. I reached the decision I need a full service accountant.
I would have complained directly to H&R Block but there is no means of contacting a manager about a complaint! You used to be able to send an email to the head office at Thornleigh but this option is no longer available. This says a lot about the business and how they vi...
Strongly advise not to use karingal branch
Took 7 weeks to do 7years tax return , they give you false information on there duties as tax agents and struggle to return calls when asked to contact client, worst experience ever had with accountants, was in financial difficulties at the time and needed it done straight away to save my home as corona put me out of work, due to hr block I lost my home as they told me it would be done straight away, there was no reason it took so long, I started the process end of September and got my refund on n November, first they told me the would deduct...there fees from my refund then they said they couldn’t, I then borrowed funds to get them done and stilll took 6 weeks to receive refund, funny thing is when you pay up front it’s meant to go straight to you but yet it got paid to them and had to wait for them to get and more days fir them to disperse, this was the worst experience and has made me and my family suffer, if your doing your tax and need it ASAP and like to be able to speak to your agent without booking in 3 day’s in advance to speak to them I strongly advise to go elsewhere
Avoid if you can
H&R is actually absolutely useless. they are no accountants. what they do is exactly the same as you can do much more easily. Most information as to income, salary, interest is already pre-filled on the ATO website. anything else the client needs to calculate and provide to H&R. so you might as well input it yourself as there is nothing H&R do. if there is any calculation that is required they are unable to do. For eg. as capital gains or loss the staff including branch managers have no clue about it. They keep coming back to the client asking ...for clues. For over two months, with over half a dozen change of appointments the manager finally gave up telling me she does not know how to do the return. I finally completed the two returns myself saving $500 I would have paid. So unless you are a completely uneducated, d it yourself and safe the hassle. I was a client for many years, but with a change of manager things just went downhill. I wish I had such a cushy job.
2 appts booked - 1st one late so I rescheduled. 2nd time - no show. I called to find out and was told that these things happen and it's a bit like waiting in the doctors surgery. I can't believe that analogy was used but it just shows that they absolutely don't care. Last time I did my tax return with them, I hadn't received my refund so I called back to find they hadn't even submitted it. They said they had questions which I had answered in the appointment that I took time off work to go to! Didn't inform me or let me know as though I'm psychic. Very poor. I won't even call it a service
- Verified customer
Worse tax agent ever
Very disappointed and will not recommend this to anyone. The agent was unprofessional and kept asking personal questions regarding place of origin and my nationality. He wasted an hour to do my tax return that already has been pre-filled by my employers. Unlike his previous colleague, his not knowledgeable and kept changing my tax return amount! The service fee was also increased but there was no detail on why and how did he come up with the number? Overall very ambiguous and confusing.
Terrible experience - no response
This site doesn't allow to give 0 stars or else I would willingly want to stress on this matter. I found this winning award tax agent on the internet and contact them for an appointment. Everything went well and the accountant said she would send a list to follow up the same day. I waited for more than a week to email follow up with her (not my job to do so) but I heard no response, after that couple of days I contacted the office to catch up with what happened. The office said they would leave the message to her and I waited for another week, ...I made a second phone call again the same thing happened. And after the third time, the accountant responded with a to-do list. Well, as much as I hate spending another hour on another appointment with another tax agent, I decided to move on and never work with H&R Block again.
I am still waiting for HR Block to submit my tax return after 7 days. First an excuse about quality control, yet did not call to let me know. I rang 4 days later and now they state my bsb number is incorrect despite me being with them for years and still same account number. Advised that the area manager would call back but hasn't
H&R Block Hornsby
Just walked out on H&R Block in Hornsby. This is my first experience with the Hornsby branch, as I have been to the St Ives and Macquarie Branch before. I never had issues until today. From the moment we walked in, from the time we left, they were unfriendly, uncommunicative and disrespectful. We had an appointment at 9.30am and waited for 15min before a lady saw me looking at my watch and only then commented that they were having software issues. Very abruptly, I might add. The receptionist was so unfriendly, I wanted to bolt out the door and because they were disrespectful towards our time that is exactly what we did. I would NOT trust this branch with our tax returns. What a horrible experience.
I lodged a return with the online portal and was given an estimated return amount, however when I received the return it was $1500 less, I contacted them 10 days ago to see what's going on and even.made follow ups and they have not responded. Is this a scam?
Worse tax return ever
We have been using H&R block for years, excellent experience, professional, good refund. We recently used the Arana Hills branch. Not only did it take the consultant 2 hours to complete the refund, he mentions half way through he can't complete it as he needs extra information from another H&R block we went to. I was expecting a call that week, nothing. I left multiple calls, emails, no response, I eventually go back into the office 3 weeks later, still working on it. Week 4, done, and that will be $256 thank you very much.
I am sorry H&R block but I am no longer using your services, this was truly ridiculous for poor service.
First time using H&R Block. I normally do my tax return myself, but thought I could use the help this time. Because of COVID, I opted to use the online portal, with the belief that a tax expert would review my lodgement and provide feedback. I have received absolutely no feedback. My lodgement was accepted, and I expect to receive my return shortly, however I could have done this myself. There was no input from H&R, which makes me think, what is the point of paying them $60 when they did nothing, and I could do it myself? I can answer my own qu...estion; there is no point in paying H&R for this service, as it appears they did nothing. They send me survey emails asking for my feedback, which I provide, but no one has reached out to follow up. I am disappointed by this service and will not use it again.
Business tax return expensive
$300 to do a business tax return. Absolutely ridiculous. They should be tailoring individual prices to each person.
Just started getting my business off the ground. Have made $2000 in 6 months and not paying GST makes it a very easy, simple tax return. But $300 in disgusting. Shame on you H & R block. Ridiculously expensive. Aussie battlers can't afford that when their not getting any sort of money back into their pockets. Went to an individual person and he was amazing. 160 half of the extortion rate you charge loll
Looking for a better tax agent
Seemed ok initially, but months later was contacted by ato and told that dividends were not included in tax return properly. You don't get a detailed breakdown of your tax return from H-R, just a summary, so you cant tell what was included. Looking for better tax agent this year
I took the paperwork in to H&R Block Joondalup on the 03/07/2020 to lodge my tax return. I waited 2 weeks and when my tax return did not arrive in my bank account, I started to ask questions. I was informed that H&R Block was not responsible for contacting the ATO. Apparently there were some mistakes in my details with my lodgement, which they did not bother to inform me of until I started asking questions. After 2 weeks of calls to the ATO, I finally received my tax return on the 31/07/2020. The help I received from H&R Block, with the exception of the kind receptionist at the front desk, was minimal.
the lady manager in tarneit branch doesnt even fully expain the fact and was always in a hurry.your advertisement says maximize your tax return but it was the otherway around.she doesnt even look at you eye to eye.itseems this lady vo is hiding something.anyway charging us almost 174 for 10mln job and prefilled tax return is too much.
Not good at this point
I made my tax this year with H&R block , for individual and I expected that i will get my return in 2 x weeks time as normal, but so fare, till today, my tax hasn't been submitted yet or processed. To be honest, it drove me crazy and i'm really very upset for that. Tax office and MYGOV both showing that my tax hasn't been processed YET! When i asked my accountant, she said, sorry we very busy but we will.....!!! and there is no any problem with my tax assessment.There is no way that one single PAYG payment summary for individual takes more than 14 days to be submitted or to process it.
Terrible service for 2020
Great service last year that is why I came back this year. Big Mistake!!
26 days since I completed my basic return and still not lodged with the ATO. Understand busy this year but
many many calls to the branch and also the H & R Block customer service line in the last week to get an answer and given the run around and no return calls as promised. Wont be using their services again anytime in the future
Questions & Answers
hi do you guys help doing tax with crypto trading? thanks
Hazel F.H&R Block
Hi Rocky, thanks for getting in touch. Our offices are well equipped with tax experts that can assist you with this question. Find an office near you by visiting www.hrblock.com.au or call 13 23 25 to speak with an expert or to book an appointment today. Kind Regards, H&R Block Team.
I have a question I need to ask an accountant about (profit & loss statement advice), is there a charge to get an answer over the phone?
Hazel F.H&R Block
It is best to book a phone appointment for advise. You can do this via our website https://www.hrblock.com.au/locator
thanks H&R block
why have they asked me to set up multiple client portals, when i wasnt happy with the original quote i said im getting a second opinion but still using a H & R consultant they said i need to set up another one, does this sound correct.
For ultimate convenience, H&R Block is open nights and weekends, which is a relief if you work full-time or otherwise don’t have spare time during the week to complete your tax return.
H&R Block offers a host of flexible options when it comes to tax solutions.
Tax services for individuals:
- An in-office tax return done at a local H&R Block office (there are 470 available to choose from across Australia)
- Online Tax Express – a 24/7 online DY tax return platform, if you prefer a bit more autonomy
- Online Tax Adviser, which is the best of both worlds in terms of the above two options – letting you fill out your tax return completely online, but with the help of an online tax consultant if you get stuck
- Under 21 and student tax returns, which can help make a new and daunting process more straightforward
- Second look assessment, which checks whether you’ve received the maximum amount for a tax return
- Other specialised individual tax services include US Citizens Tax, Late or Prior returns if you’ve missed a lodgement deadline, and property investor tax returns.
Tax services for businesses:
- Taxation and other financial advice for sole traders, partnerships, small businesses, company trusts as well as bookkeeping services.
Points of praise for H&R Block:
- H&R Block’s friendly and professional service was widely praised by customers
- Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
- The company’s honesty and candour in its dealings was highly appreciated
- Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.
H&R Block is the proud 2021 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.
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