Dont reply to emails until after you chase them a few times. Ultimately took almost six months to sort my return AFTER I had done all the calculation for them. Will be using someone else next year.

I have been going to H&R Block for many years now and have actually recommended a few people to seek advise from H&R block accountants for help with their tax returns.

For the past few years, all have been good with my returns and I have been satisfied with the level of service I have received. This year though, I had opted to go with H&R Block on Lonsdale Street as I had trust in their professionalism and expertise in this field. However, there were issues with my tax return as my returns had not taken into account of my medicare exemption e...

I Have used H&R Block for a few years. Overall the service has been fine but I have repeatedly found that you can't rely on your emails being read or responded to or getting advice in an urgent or important situation. I reached the decision I need a full service accountant.
I would have complained directly to H&R Block but there is no means of contacting a manager about a complaint! You used to be able to send an email to the head office at Thornleigh but this option is no longer available. This says a lot about the business and how they vi...

Took 7 weeks to do 7years tax return , they give you false information on there duties as tax agents and struggle to return calls when asked to contact client, worst experience ever had with accountants, was in financial difficulties at the time and needed it done straight away to save my home as corona put me out of work, due to hr block I lost my home as they told me it would be done straight away, there was no reason it took so long, I started the process end of September and got my refund on n November, first they told me the would deduct...

H&R is actually absolutely useless. they are no accountants. what they do is exactly the same as you can do much more easily. Most information as to income, salary, interest is already pre-filled on the ATO website. anything else the client needs to calculate and provide to H&R. so you might as well input it yourself as there is nothing H&R do. if there is any calculation that is required they are unable to do. For eg. as capital gains or loss the staff including branch managers have no clue about it. They keep coming back to the client asking ...

2 appts booked - 1st one late so I rescheduled. 2nd time - no show. I called to find out and was told that these things happen and it's a bit like waiting in the doctors surgery. I can't believe that analogy was used but it just shows that they absolutely don't care. Last time I did my tax return with them, I hadn't received my refund so I called back to find they hadn't even submitted it. They said they had questions which I had answered in the appointment that I took time off work to go to! Didn't inform me or let me know as though I'm psychic. Very poor. I won't even call it a service

Very disappointed and will not recommend this to anyone. The agent was unprofessional and kept asking personal questions regarding place of origin and my nationality. He wasted an hour to do my tax return that already has been pre-filled by my employers. Unlike his previous colleague, his not knowledgeable and kept changing my tax return amount! The service fee was also increased but there was no detail on why and how did he come up with the number? Overall very ambiguous and confusing.

This site doesn't allow to give 0 stars or else I would willingly want to stress on this matter. I found this winning award tax agent on the internet and contact them for an appointment. Everything went well and the accountant said she would send a list to follow up the same day. I waited for more than a week to email follow up with her (not my job to do so) but I heard no response, after that couple of days I contacted the office to catch up with what happened. The office said they would leave the message to her and I waited for another week, ...

I am still waiting for HR Block to submit my tax return after 7 days. First an excuse about quality control, yet did not call to let me know. I rang 4 days later and now they state my bsb number is incorrect despite me being with them for years and still same account number. Advised that the area manager would call back but hasn't

Just walked out on H&R Block in Hornsby. This is my first experience with the Hornsby branch, as I have been to the St Ives and Macquarie Branch before. I never had issues until today. From the moment we walked in, from the time we left, they were unfriendly, uncommunicative and disrespectful. We had an appointment at 9.30am and waited for 15min before a lady saw me looking at my watch and only then commented that they were having software issues. Very abruptly, I might add. The receptionist was so unfriendly, I wanted to bolt out the door and because they were disrespectful towards our time that is exactly what we did. I would NOT trust this branch with our tax returns. What a horrible experience.

I lodged a return with the online portal and was given an estimated return amount, however when I received the return it was $1500 less, I contacted them 10 days ago to see what's going on and even.made follow ups and they have not responded. Is this a scam?

We have been using H&R block for years, excellent experience, professional, good refund. We recently used the Arana Hills branch. Not only did it take the consultant 2 hours to complete the refund, he mentions half way through he can't complete it as he needs extra information from another H&R block we went to. I was expecting a call that week, nothing. I left multiple calls, emails, no response, I eventually go back into the office 3 weeks later, still working on it. Week 4, done, and that will be $256 thank you very much.
I am sorry H&R block but I am no longer using your services, this was truly ridiculous for poor service.

First time using H&R Block. I normally do my tax return myself, but thought I could use the help this time. Because of COVID, I opted to use the online portal, with the belief that a tax expert would review my lodgement and provide feedback. I have received absolutely no feedback. My lodgement was accepted, and I expect to receive my return shortly, however I could have done this myself. There was no input from H&R, which makes me think, what is the point of paying them $60 when they did nothing, and I could do it myself? I can answer my own qu...

$300 to do a business tax return. Absolutely ridiculous. They should be tailoring individual prices to each person.
Just started getting my business off the ground. Have made $2000 in 6 months and not paying GST makes it a very easy, simple tax return. But $300 in disgusting. Shame on you H & R block. Ridiculously expensive. Aussie battlers can't afford that when their not getting any sort of money back into their pockets. Went to an individual person and he was amazing. 160 half of the extortion rate you charge loll

Have been waiting 4 weeks and still no return despite advertising quick returns. No explanation or call backs from head office to explain why the delay in my return despite enquiries

Seemed ok initially, but months later was contacted by ato and told that dividends were not included in tax return properly. You don't get a detailed breakdown of your tax return from H-R, just a summary, so you cant tell what was included. Looking for better tax agent this year

I took the paperwork in to H&R Block Joondalup on the 03/07/2020 to lodge my tax return. I waited 2 weeks and when my tax return did not arrive in my bank account, I started to ask questions. I was informed that H&R Block was not responsible for contacting the ATO. Apparently there were some mistakes in my details with my lodgement, which they did not bother to inform me of until I started asking questions. After 2 weeks of calls to the ATO, I finally received my tax return on the 31/07/2020. The help I received from H&R Block, with the exception of the kind receptionist at the front desk, was minimal.

the lady manager in tarneit branch doesnt even fully expain the fact and was always in a hurry.your advertisement says maximize your tax return but it was the otherway around.she doesnt even look at you eye to eye.itseems this lady vo is hiding something.anyway charging us almost 174 for 10mln job and prefilled tax return is too much.

I made my tax this year with H&R block , for individual and I expected that i will get my return in 2 x weeks time as normal, but so fare, till today, my tax hasn't been submitted yet or processed. To be honest, it drove me crazy and i'm really very upset for that. Tax office and MYGOV both showing that my tax hasn't been processed YET! When i asked my accountant, she said, sorry we very busy but we will.....!!! and there is no any problem with my tax assessment.There is no way that one single PAYG payment summary for individual takes more than 14 days to be submitted or to process it.
NO COMMENT

Great service last year that is why I came back this year. Big Mistake!!
26 days since I completed my basic return and still not lodged with the ATO. Understand busy this year but
many many calls to the branch and also the H & R Block customer service line in the last week to get an answer and given the run around and no return calls as promised. Wont be using their services again anytime in the future