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Went through south Melbourne branch. Had a phone conversation. Asked very generic questions to file for tax. I later on declined to pursue their services being not so satisfied with the lack of attempts to try and get the most out of my tax. Had to pay their full online fee for it. They pushed me for it. Very bad. Please do not waste your time with them. Never ever will I recommend your services.
Service doesn't even rate the required 1 star i had to enter I was changed from my original accountant because they were no longer able to do trusts a guy took over my tax and he left after the first BAS then transferred to a guy in SA, I'm in Tas It has been a bloody nightmare ever since loosing my original accountant, I am constantly ringing for my BAS to be completed to the point I now have the government trying to charge me late lodgement fees, Thank God this is the last of my contract caus I am so over it the service is absolutely shocking
Worst tax experience of my life
I am still trying to get my tax return from H&R Block (2 months waiting). No one seems to care. Avoid these guys at all costs, i've shown up to the office multiple times to get answers, i've called 7 times now and still not one solution for something that should be VERY simple.
Overcharged on fee!
I was charged additional fees which do not apply to my tax return. It has been next to impossible to get a response from anyone, the response I have received has been very unprofessional. I have been a customer for over ten years, this how loyal customers are treated.
Limited knowledge on Crypto taxes
This is the first time I lodged my tax with HR block. First, they took two months to go through my application. After two months, one of their accountants asked me for the same documents I submitted two months ago. And after the lodgement, they came up with the wrong numbers for my crypto trading. When I saw another tax consultant, they processed my application within a week and correctly calculated it. It is the worst experience I have ever had in my life with the tax agent.
Worst accounting firm
Took H&R block over 4 months to complete my return and I had to produce documents from over 7 years ago. Worst experience with an accountant I've ever had, definitely would not recommend completely incompetent. The funny part is they've been doing my taxes for well over 7 years and apparently didn't keep any records which is a criminal offence. Got less back than normal and in a year where I was supposed to get a significant tax cut. If you value money and time don't use H&R block completely incompetent.
Terrible Customer service and does not do their job.
Second time using HR Block Mornington for a simple tax return, last year was fine, the appointment and agent this year was fine. The tax appointment was 11/10 and 6 weeks later it still hadn't been filed, rang the office and was told they couldn't explain it but would look into it and get back to me. Two weeks later still not lodged and no phone call. Called again and could only get the general help desk, again was told could not tell me anything but would get a callback, no call back again. I Rang again, still no answer as to why it is not lodged and I was not able to speak to anyone higher as apparently there is not a single manager at HR block Australia available at 9:30 on a Tuesday morning. Very poor service, won't be back.
Go somewhere else
Absolutely shocking customer service at H&R Block. Last year it took them months to complete a simple 10 minute lodgment and even then they forgot half of it. Thinking it couldn't be as bad I foolishly went back again this year , 3 months and still waiting for them to do a simple return. It has taken them so long it is holding up my other ATO affairs. If you want timely, professional service go somewhere else.
Unprofessional don't call when they say they will
Had an appointment scheduled for 5:30pm Monday to finalise tax return and pay, wait for the call nothing. Then later they send an email to say they will call 6pm Wednesday on a day I have already said I'm unavailable. Don't bother will go elsewhere and you won't be paid for the work you have done since you didn't bother to call to complete it
Over-rated. The established name runs business.
Female head accountant parramatta (not westfield)did tax returns. Charged more than advertised price under clear conditions. When called just apologised but did not return excess., even after repeat call days later. Professionalism so-so. Attitude ' customer is a dummy'. She is 'miss know it all'. They contradict their motto to maximise returns, rather no efforts to even give a second thought. More of a data entry clerk.big blunder to use them.
This place is terrible.They keep taking my friends money out of his account when they agreed to take it out of his tax)
Agrees to take money out of tax but then decides to take it after tax has been paid. Helps themselves to your bank account and just takes your money out!
I decided to do my tax return online with an "expert". I paid a $30 deposit and then the automatic response said they would be in touch in 1-2 days. Well 4 business days later (6 days total), I still hadn't heard anything. I then sent an enquiry form asking what the expected wait time was. Miraculously the online person started helping me after I sent this. I submitted my documents (as requested) and then they sent an Excel spreadsheet asking for information, the majority of which was in the documents I had just supplied. Long story short, they...got me the exact same return amount, I had estimated doing it myself. My primary reason for going through a tax agent was that I was uncertain on claiming WFH deductions. They offered no input or feedback when requested in regards to claiming WFH deductions. They didn't advise that my return had even been lodged, I had to look via the ATO to learn that it had indeed been lodged. Then they turned around and charged me $329 for my refund. It was fee from refund or I wouldn't have paid this amount. I was quoted $299, less the $30, should have been $269. When questioned, they just stated that it is a $30 charge to do fee from refund. If I was advised of this, I had forgotten but anyway, that still doesn't explain the missing $30, particularly as my invoice stated $299. While I'm not desperate for the $30, it is the principal and a testament to their extremely poor customer service. How much would they be making if they did this to everyone and we didn't question it? I'm assuming they are outsourcing the online tax returns as their English is not great and they respond at odd hours (1am in one instance). I have well and truly learnt my lesson. I will be doing my tax return myself where possible and if necessary, will go to an actual tax accountant. H&R Block did absolutely nothing for me and have apparently charged me $329 for the pleasure.
One month after and no tax return yet
More than a month after started with an expert tax return online and still have no see the return, thinking online would be quicker I was completely wrong, communication is after 2-3 days or more, then I was told that was ready to lodge, wait and wait and wait and contact them and they told me the need it more documents,,, completely inefficient if you need a speedy process, very unhappy client , is a shame I can’t give them a zero start
I had a very poor experience at the modbury office
Un happy with complaints system they admitted that there were faults in my return and delaying the refund Bruce lied to me at the Modbury office And there office will not offer a solution
Worst experince ive ever had.
Did simple tax return, lodged on 15/7/2021, still no return paid yet!!! Todays is 1/9/2021 still no return!!!
I message them, ask them to call me, they dont. Dispicable customer service and cant contact any human via phone, and they dont call you when you ask them to. Almost 2 months and im still waiting on my return.
Questions & Answers
Hi, I did my tax return this evening and was charged $180 for a basic one income, no investment tax return. When I looked on your web site it said that the fee should be $149. Do you know why I would have been charged extra? Thank you.
I want to report you to the ato who do I call
H & R Block are professional and legitimate tax agents. Go ahead and report me, you won’t get very far with whatever your problem is.
Can I transfer my tax return data from previous years from one H&R Office to another?
Get an answer from our members and H&R Block representatives
About H&R Block Tax Accountants
H&R Block has been in operation for over 50 years, and has a variety of service options to suit people in all kinds of financial circumstances.
With over 400 offices nation-wide that are open both nights and weekends, they're suited to those working full-time or have busy lifestyles.
H&R Block offers a host of flexible options when it comes to tax solutions, including the following services:
- Tax services for individuals, letting you choose from an in-office tax return, an online DIY tax return, or enlisting the help of an online tax adviser, who can give you the best of both worlds, letting you fill out your return online but helping you out if you get stuck.
- Tax services for businesses, including taxation and other financial advice for sole traders, partnerships, small businesses, company trusts, and bookkeeping services.
- Other financial services, including financial planning, Self Managed Super Funds (SMSF), and MoneyHub, which lets you get a free credit score.
H&R Block also does specialised individual tax servies including US Citizens Tax, Late or Prior returns if you've missed a lodgement deadline, and property investor tax returns. They also do second look assessments, which check whether you've received the maximum amount for a tax return.
Points of praise for H&R Block:
- H&R Block’s friendly and professional service was widely praised by customers.
- Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
- The company’s honesty and candour in its dealings was highly appreciated.
- Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.
H&R Block is a proud 2022 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.
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