??!
1 photo
H&R Block
4.7 from 3,420 reviews · View Statistics

Pros

  • High level of expertise

  • Friendly and personable service

  • Prompt and efficient lodgment of returns

Reviews

  • Transparency
    3.7 (3)
  • Rates and Fees
    2.5 (2)
  • Timeliness
    1.5 (2)
Previous
Next
kars b.

kars b.South East Queensland, QLD

  • 2 reviews

worth a try

published

for a basic tax return it was as one would expect. Oddly enough and more particularly as one who avoids giving out personal details to anyone I have started receiving questionable text messages

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
See all answers
Marie D.

Marie D.Metropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

Expect long delays lodging tax return.

published
Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
See all answers
Mrs Bucket

Mrs BucketPerth, WA

Appointments mean nothing!

published
Incentivised ReviewNo
Tax Preparation Services

Find out how H&R Block compares to other Tax Preparation Services

Know better, choose better.

Compare all
PeterW

PeterW

  • 2 reviews

Very good

published

Many years with H&R so this is going to be many years to do my tax, hope all your services in the future will make your clients happy and tax happy

Transparency
Incentivised ReviewNo
Callum

CallumMelbourne

  • 20 reviews
  • 8 likes

Not what they seem

published

I took the pro option and paid $175. When I was called back to go over some details, the person didn't seem to be that knowledgeable, and was rather unhelpful with everything, it was like they had never seen some standard forms before. Do yourself a favour and learn how to do your own tax, or go to a proper accountant and pay a premium.

1 comment
H&R Block
Hazel F.H&R Block

Hi Callum, Would you mind private messaging more details so I can follow this up with our 'Online Department'? Kind Regards, Hazel (H&R Block Team).

Working visa

published

Went to H and R block in caloundra in qld. I was charged $190 dollars for consultation .I went through all my expenditures and was told they wasn't sure if I was going to get a bill or a refund. So at the moment I am in limbo. Staff were friendly .and aproachable

See all H&R Block reviews

Questions & Answers

Rocky P.

Rocky P.asked

hi do you guys help doing tax with crypto trading? thanks

1 answer
H&R Block
Hazel F.H&R Block

Hi Rocky, thanks for getting in touch. Our offices are well equipped with tax experts that can assist you with this question. Find an office near you by visiting www.hrblock.com.au or call 13 23 25 to speak with an expert or to book an appointment today. Kind Regards, H&R Block Team.

Rudy

Rudyasked

I have a question I need to ask an accountant about (profit & loss statement advice), is there a charge to get an answer over the phone?

1 answer
H&R Block
Hazel F.H&R Block

Hi Rudy,

It is best to book a phone appointment for advise. You can do this via our website https://www.hrblock.com.au/locator
thanks H&R block

Mick. H

Mick. Hasked

why have they asked me to set up multiple client portals, when i wasnt happy with the original quote i said im getting a second opinion but still using a H & R consultant they said i need to set up another one, does this sound correct.

2 answers
H&R Block
Hazel F.H&R Block

Hi Mick, our apologies that you were asked of this. The client portal are setup at office level. So each office has their own client portal hence the reason you have been asked to setup another one.
Hope this helps. Thanks H&R Block

Mick. H
Mick. H

Thanks that makes sence.

Get an answer from our members and H&R Block representatives

Details

For ultimate convenience, H&R Block is open nights and weekends, which is a relief if you work full-time or otherwise don’t have spare time during the week to complete your tax return.

H&R Block offers a host of flexible options when it comes to tax solutions.

Tax services for individuals:

  • An in-office tax return done at a local H&R Block office (there are 470 available to choose from across Australia)
  • Online Tax Express – a 24/7 online DY tax return platform, if you prefer a bit more autonomy
  • Online Tax Adviser, which is the best of both worlds in terms of the above two options – letting you fill out your tax return completely online, but with the help of an online tax consultant if you get stuck
  • Under 21 and student tax returns, which can help make a new and daunting process more straightforward
  • Second look assessment, which checks whether you’ve received the maximum amount for a tax return
  • Other specialised individual tax services include US Citizens Tax, Late or Prior returns if you’ve missed a lodgement deadline, and property investor tax returns.

Tax services for businesses:

  • Taxation and other financial advice for sole traders, partnerships, small businesses, company trusts as well as bookkeeping services.

Points of praise for H&R Block:

  • H&R Block’s friendly and professional service was widely praised by customers
  • Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
  • The company’s honesty and candour in its dealings was highly appreciated
  • Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.

2021 ProductReview Awards logo

H&R Block is the proud 2021 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.