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Pros
- 2 reviews
tax advice
first 30 min consultation polite informative got the awnsers i was looking for
Then requested a call back to follow up which didnt happen i had to chase up with an understanderble reason as to why not with a view to calling me on a certain date which didnt happen again so i gave up disheartened
- Incentivised Review No
- 2 reviews
- 1 like
worth a try
for a basic tax return it was as one would expect. Oddly enough and more particularly as one who avoids giving out personal details to anyone I have started receiving questionable text messages
- Transparency
- Rates and Fees
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- 5 reviews
- 3 likes
Expect long delays lodging tax return.
My tax return 18/19 was done on 5 July 2019 and was not lodged until 30 July 2019.
I was hoping to receive my tax refund from the ATO before now, 26 July 2019. Logged onto MyGov account many times only to find my tax return has not even been lodged.
After many enquiries (16 July to 27 July) about my tax return it was found on the HR Block system with a query from the HR tax agent (Melbourne) about documentation despite the fact my tax consultant (Adelaide) has sighted and verified all documentation.
The tax returns are no longer processed in...
- Transparency
- Rates and Fees
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Appointments mean nothing!
We made an online booking and requested a specific agent as had had previous dealings with her. The reason we preferred this certain agent was she was very articulate and informative. On arrival for our 12.00pm appointment, there were others also waiting for appointments that they had booked also. I understand some returns may be complex resulting is possible delays but when some 40 minutes later, the lady who we had requested finally became available she simply asked who was next in line. The people in front us went next. We spoke up at this ...
Read morepoint detailing that we had a 12.00 o'clock appointment with her specifically and her answer was that they take who ever was in the line first. Why even bother having a booking system? The agent who did end up assisting whilst apologizing was friendly but sometimes hard to understand and not too forthcoming with information. We really wanted our preferred agent. Not impressed this year.- Incentivised Review No
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- 2 reviews
Very good
Many years with H&R so this is going to be many years to do my tax, hope all your services in the future will make your clients happy and tax happy
- Transparency
- Incentivised Review No
- 20 reviews
- 8 likes
Not what they seem
I took the pro option and paid $175. When I was called back to go over some details, the person didn't seem to be that knowledgeable, and was rather unhelpful with everything, it was like they had never seen some standard forms before. Do yourself a favour and learn how to do your own tax, or go to a proper accountant and pay a premium.
Hi Callum, Would you mind private messaging more details so I can follow this up with our 'Online Department'? Kind Regards, Hazel (H&R Block Team).
Working visa
Went to H and R block in caloundra in qld. I was charged $190 dollars for consultation .I went through all my expenditures and was told they wasn't sure if I was going to get a bill or a refund. So at the moment I am in limbo. Staff were friendly .and aproachable
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Questions & Answers
Have jus used your tax calculator estimate online and results on tax back is far off what ATO calculator shows. How or why is there a huge gap.
I just have a query about the timing of my tax return, I had an appointment on the 23rd July but ATO didn’t receive it until the 27th July ( not sure why as I thought the agent was meant to submit it online instantly). I received my assessment notice today with refund outcome saying they have transferred to the account nominated which is H&R. How long does it take to then transfer to my account?
Hi
Just query why it takes 4 days for you guys to take fee out before you deposit return via eft from the date you get this as I was advised of this?
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Details
About H&R Block Tax Accountants
H&R Block has been in operation for over 50 years, and has a variety of service options to suit people in all kinds of financial circumstances.
With over 400 offices nation-wide that are open both nights and weekends, they're suited to those working full-time or have busy lifestyles.
H&R Block offers a host of flexible options when it comes to tax solutions, including the following services:
- Tax services for individuals, letting you choose from an in-office tax return, an online DIY tax return, or enlisting the help of an online tax adviser, who can give you the best of both worlds, letting you fill out your return online but helping you out if you get stuck.
- Tax services for businesses, including taxation and other financial advice for sole traders, partnerships, small businesses, company trusts, and bookkeeping services.
- Other financial services, including financial planning, Self Managed Super Funds (SMSF), and MoneyHub, which lets you get a free credit score.
H&R Block also does specialised individual tax servies including US Citizens Tax, Late or Prior returns if you've missed a lodgement deadline, and property investor tax returns. They also do second look assessments, which check whether you've received the maximum amount for a tax return.
Points of praise for H&R Block:
- H&R Block’s friendly and professional service was widely praised by customers.
- Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
- The company’s honesty and candour in its dealings was highly appreciated.
- Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.
H&R Block is a proud 2022 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.
Extra Information
H&R Block is a ProductReview.com.au Awards Winner for 2022, 2021 and 2020. Learn more
Best service!!!
Excellent Customer Service
A smooth and easy process
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Hi George, thank you for your feedback on your recent experience. We're disappointed to hear you were not satisfied with the service you received from us, as we strive to ensure that all H&R Block cli...
Read moreents have a positive experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would like to provide your details, I can escalate your issues/concern with the District Manager. Please provide your full name and contact number and details of the office you visited in a private message marketing@hrblock.com.au. We can then work with you to determine how we can provide a solution. If you prefer, you can also contact us directly on 13 23 25. We value our customers opinions and would like to thank you for bringing this to our attention. Yours sincerely, H&R Block Team