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H&R Block
4.8 from 4,255 reviews · View Statistics
See the Best Tax Preparation Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by H&R Block

Pros

High level of expertise
Friendly and personable service
Prompt and efficient lodgment of returns

Reviews

  • Transparency
    4.8 (2,836)
  • Rates and Fees
    4.6 (2,622)
  • Timeliness
    4.8 (2,621)
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Reviewer Photos & Videos

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Terrible service

published

Service doesn't even rate the required 1 star i had to enter I was changed from my original accountant because they were no longer able to do trusts a guy took over my tax and he left after the first BAS then transferred to a guy in SA, I'm in Tas It has been a bloody nightmare ever since loosing my original accountant, I am constantly ringing for my BAS to be completed to the point I now have the government trying to charge me late lodgement fees, Thank God this is the last of my contract caus I am so over it the service is absolutely shocking

Incentivised Review No
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
James H.
James H.Sydney Surrounds, NSW

Worst tax experience of my life

published

I am still trying to get my tax return from H&R Block (2 months waiting). No one seems to care. Avoid these guys at all costs, i've shown up to the office multiple times to get answers, i've called 7 times now and still not one solution for something that should be VERY simple.

Transparency
1/5
Rates and Fees
1/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!

Tax used to scare me, not anymore - So easy, honest and extremely helpful...

published

Brandon was my tax man, he was brilliant in all aspects of doing tax..!! Young, very polite, thorough, honest and nothing or no questions were silly.. can't wait to catch up with him next yr... Thanks Brandon & H&R team.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
Linda Vasilopoulos
Linda VasilopoulosGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great service! Vincent Lescai is great!

published

Vincent Lescai is always very professional, efficient and fast. I am very pleased and that is why I have been a client for so many years! I have no hesitation in recommending him very highly.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
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Overcharged on fee!

published

I was charged additional fees which do not apply to my tax return. It has been next to impossible to get a response from anyone, the response I have received has been very unprofessional. I have been a customer for over ten years, this how loyal customers are treated.

Transparency
1/5
Rates and Fees
1/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
 Helen
Helen
  • 2 reviews

Wouldn’t go anywhere else

published

H&R Block supplied a fast, professional and friendly service at a time that suited me. My generous return landed promptly in my account. Fabulous service that I would happily recommend.

Rates and Fees
5/5
Timeliness
5/5
Incentivised Review No
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!

Professional advice and service.

published

Each year a chore you don’t look forward to .
Becomes a positive friendly process.
Very thorough.
Mary is always explanatory and informative of the current tax return, and what to prepare for the following year.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!

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Niksta
Niksta
  • 2 reviews
  • 1 like

Very happy!

published

The taxman that I have used for a number of years now is excellent. So much so that I refuse to see anyone else, even if they work for H & R Block.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!

Just awsome girls

published

These ladies in the Bundaberg office are so professional always so helpful , thay are my go to girls for all my tax issues I've used h&r block Bundaberg for almost a decade because I work away it's just easy to do it over the phone

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
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Vicky D.
Vicky D.
  • 2 reviews
  • 1 like

Limited knowledge on Crypto taxes

published

This is the first time I lodged my tax with HR block. First, they took two months to go through my application. After two months, one of their accountants asked me for the same documents I submitted two months ago. And after the lodgement, they came up with the wrong numbers for my crypto trading. When I saw another tax consultant, they processed my application within a week and correctly calculated it. It is the worst experience I have ever had in my life with the tax agent.

Transparency
1/5
Rates and Fees
1/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
Frustrated customer
Frustrated customerSydney
  • 2 reviews
  • 2 likes

Excellent service!

published

Ruben was polite professional efficient diligent and very helpful completing my tax return. She clearly and patiently explained things I didn't know. I’d recommend Ruben in HR Block George Street Sydney.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!

Friendly

published

Helpful Tax Agents. I was assisted by H&R Block in an efficient and friendly way. They put me at ease. I will be back next year and I highly recommend them. Thank you. Dawn

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
Tax Preparation Services

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John
JohnGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Never had a problem with them!

published

I've always had a great experience with H&R Block Team in Mentone, Victoria.
Professional people, calm, organised and efficient and will explain anything you do not understand or are unaware of. I'm a happy customer.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
Tracey S.J
Tracey S.JPerth
  • 4 reviews
  • 1 like

Expert advice, fantastic service, every time

published

Every tax matter addressed with expertise and diligence, taking all of the stress out of tax time, the fees are very reasonable.
Have used Baldivis Branch for over 9 years and have always found the service second to none.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Tracey S.J
Tracey S.J
Similar opinion? Write a review on ProductReview.com.au!
Gavin B.
Gavin B.Hobart, TAS

Always getting the job done in a timely manner.

published

Quick and reliable with my return. Fees and charges are very reasonable for great service provided once again. I have been with H&R block for over 10 years and will continue to be for many more.

Transparency
5/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Justin
Justinasked

Hi, I did my tax return this evening and was charged $180 for a basic one income, no investment tax return. When I looked on your web site it said that the fee should be $149. Do you know why I would have been charged extra? Thank you.

No answers
Xaver B.
Xaver B.asked

I want to report you to the ato who do I call

1 answer
Gabby
Gabby

H & R Block are professional and legitimate tax agents. Go ahead and report me, you won’t get very far with whatever your problem is.

Roland
Rolandasked

Can I transfer my tax return data from previous years from one H&R Office to another?

No answers
See all H&R Block questions

Get an answer from our members and H&R Block representatives

Details

About H&R Block Tax Accountants

H&R Block has been in operation for over 50 years, and has a variety of service options to suit people in all kinds of financial circumstances.

With over 400 offices nation-wide that are open both nights and weekends, they're suited to those working full-time or have busy lifestyles.

H&R Block offers a host of flexible options when it comes to tax solutions, including the following services:

  • Tax services for individuals, letting you choose from an in-office tax return, an online DIY tax return, or enlisting the help of an online tax adviser, who can give you the best of both worlds, letting you fill out your return online but helping you out if you get stuck.
  • Tax services for businesses, including taxation and other financial advice for sole traders, partnerships, small businesses, company trusts, and bookkeeping services.
  • Other financial services, including financial planning, Self Managed Super Funds (SMSF), and MoneyHub, which lets you get a free credit score.

H&R Block also does specialised individual tax servies including US Citizens Tax, Late or Prior returns if you've missed a lodgement deadline, and property investor tax returns. They also do second look assessments, which check whether you've received the maximum amount for a tax return.

Points of praise for H&R Block:

  • H&R Block’s friendly and professional service was widely praised by customers.
  • Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
  • The company’s honesty and candour in its dealings was highly appreciated.
  • Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.

ProductReview_2022 Awards_logo

H&R Block is a proud 2022 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.

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