High level of expertise
Friendly and personable service
Prompt and efficient lodgment of returns
Reviewer Photos & Videos
Good service at Biggera Waters Office
Happy with quick service and office locally. Easy to get an appointment-convenience of booking online & appreciated the text reminder i received prior to appointment. Have used H&R Block for ssveral yrs in nsw. 1st time use in Qld.
I did my tax through them and it was a nightmare. First alarm bell was that the lady who answered the phone said "I can do it for you now". and I really don't think she was even a registered accountant. It took almost 2 hours for it to be complete (probably due to the fact that she wasn't an accountant). After 4 weeks I still hadn't seen my money come thorough so I contacted them. When they finally got back to me they simply said "the issue has been resolved and your money is on the way". What was the issue though? because of this incompetence I have been late to pay some bills, this is not good enough.
On 23 July 2021 my husband filed his taxes with HR Block Beenleigh. On 12 August having heard no progress regarding this he enquired with the Agent who claimed to have “lodged” the taxes with ATO. He gave us false information continually, even stating the bank account was incorrect or that ATO had this particular tax year under investigation, having spoken with ATO this was NOT true. My husband was then lead to believe the refund will be paid on 18 August, this was not true either. My husband and I both made a complaint about the Agent to the H...ead Office on seperate occasions, no one returned the call. Checking his myGov account, his full refund was being paid into the HR Block account. Fortunately he received his refund on 19 August less the fee charged for “services rendered”. To add further insult, the Admin Team emailed a invoice demanding payment of the fee. Having received poor service for almost a full month, the lack of professionalism from the Agent and Head Office, we will not be returning or making any recommendations to family and friends to have taxes done with this company.
Useless telephone support line 13 23 25
The telephone line appears to only be for making appointments. The person on the other end was not able to answer any questions and took my details said I would be called back. Wasn't called back.
Not good this year 2021
All the other years 5+ this year what a disappointment don’t know what has gone wrong I know staff change but will be looking elsewhere for 2021-2022 I think just disappointing
Incompetent Tax Accountants giving wrong tax advice
Incorrect tax advice done by H&R- [Name Removed] former tax accountant/s for years 2017-2018, 2018-2019 and 2019-2020. The wrong advice is filing Notice of Intent to Claim tax deduction from my Superannuation and told me I can get more tax benefits but turned out it is not applicable for me because I am getting tax offsets for I am a Low Income Earner. It affects my co-contribution that my only option to boost my superannuation. I am in good faith that I have no knowledge about taxation. I only found it out when my wife compared my super and wo...nder why I am not getting my super co-contribution for 3 years while I am eligible. We rang them and did not give us the right answer. However, she said she didn't get what I meant. I went there and ask about the government co-contribution but she said they are not giving that anymore years ago. So, we emailed them back to clarify about it and she said she didn't get what I meant (again?!). Anyway, my wife just googled it and it is on ATO's website that once you claim tax deduction you cannot get the government co-contribution. I had spoken with the new tax accountant and she said the complaint is already with the District Manager. The resolution that they can only offer is to amend my tax return (free of charge) by asking the Super Fund to make a confirmation letter that they've been withdrawn the intent to claim for the said years. Unfortunately, the Super Fund cannot withdraw the notice of intent because of the ATO deadline guidelines. They are trying to give me a resolution that is impossible to do and they must know that because they are all professionals and know all about the ATO's guidelines when it comes to taxation. It also means that amending my tax returns will not reverse the 15% contribution tax which was previously deducted from my super and because of the ATO deadlines the notice of intent cannot be withdrawn. I am very disappointed with H&R Block for the significant effect made by their tax accountant's incorrect advice to my superannuation. I have missed three years amounting to $1500 and tax deduction of $525 and paid your agents $300, 364 and 354 for 3 years. I have loss my faith, trust and confidence with H&R Block. I regret that I trusted you and I will never recommended you anymore to anyone. The Tax Accountant/s gave me wrong advice for 3 years that affect my Super Annuation co-contribution. They offered me a resolution that they know not possible because of ATO deadline guidelines. There is no Team to handle any complaints and will not give me any compensation even no refunds. I am very disappointed and will never trust and never recommend H&R Block.
The reviewer stated that an incentive was offered for this review
Good friendly service
I have been using your service for a few years now and have always been happy with the people we have dealt with, we will continue to use H&R Block for future returns Thanks
No advice, no service and still no refund
I lodge my return on the 7/7/21, the consultation rushed me through the process while avoiding my questions and unable to give advice. The fee was $162 which I doubt I would of been advised if I didn't opted to pay up font. Once lodged my tax return still has not be paid (date 12/8/21) and the "professionals" couldn't tell me why so I was required to call the ATO to to sort this out myself. 4 calls to H&R block plus a complaint and still nothing was done. 2 calls to the ATO and the right operator and the issue was resolved, but this was to hard for H&R block after taking the fee. Waste of time and money. Please don't give them your money for nothing.
Efficient and thorough
The whole experience, from booking an appointment to seeing the consultant, was efficient and fuss free. Karen in Mittagong was, as usual, helpful and knowledgeable. All covid rules were implemented.
Highly recommend H&R Block @ Ingleburn
Great staff who are up to date and really know the ins & outs of tax. I have been using them for many years now and they are always efficient and helpful. I was super impressed at how easy the phone appointment was.
Made the tax issue a lot easier to understand
Age being a restrictive position , old age that is, HRBlock have understood our concerns and their knowledge put our understanding to rest. We have used them for 3 years and not going elsewhere.
Good work, on time
Great people and place to do your tax return, I would highly recommend.
Was my first tax return and went great!
Very clear and patient judt what you need doing your tax.
Used H & R over the last few years been easy to deal with them .Its good to know that if there are any problems there for me to resolve any problems
Worth every cent to get a great refund.
I managed to book in early and got my refund very quickly.The staff were friendly and thorough.I would recommend using H&R Block after using them previously. It is definitely worth the fee.
Easy and convenient
Easy to get an appointment and follow up. The Tax agent had all paperwork prepared for a quick and easy return. Great portal to view documents for a quick turnaround
the customer service i received was very comforting The lady who i was dealing with was straight forward with the factual information relieving my stress and concerns making the whole process easy
Helpful and Professional
Staff were very helpful and professional. The appointment commenced on time and finalised with a minimum of fuss thanks to the expertise and knowledge of the staff member who did my return.
Too busy to keep their appointment
I made an appointment with the Cockburn branch for 2:15 as a phone appointment. A lady called me after 5 pm saying they were too busy before to call can we do the interview now. Why book an appointment at all, I had to arrange my day accordingly to keep the 2:15 appointment but they could not be bothered?
Great Experience at Tax Time
Macy was helpful and thorough with my return. Made everything clear and was prompt in replying to my emails. Would recommend as makes tax time simply and painless and i was happy with the refund I received.
Making tax time easier
The customer care was great, with timely, productive support; we managed a significant return that would not have received had I submitted my tax return by myself. Thank you, Sarah!
There to help!
Helpful, friendly and professional team and they explained what is being done.
Only wished that during these hard times, the cost could be less for those on concessions. Thank you
I have been using H&R Block for many years and I find them a great source of help in preparing and sending my tax return very year. I have been assisted by 3 different H&R Block tax agents over the years and all of them are exhibit high professionalism. That's is the reason that I have continued with H&R Block for my tax returns.
Helpful and friendly staff
The staff were very helpful and friendly. They helped make things easier to understand. I was able to get a better tax return than I first expected which was a relief. I would go back again.
This is perfect
H&R Block compete with many others in the industry. In comparision with other providers in the industry H&R Block is the best in terms of expertise and customer service. The staff seem to know what they are doing.
Staff at H&R Block were knowledgeable of process to maximise my tax return, happy to answer questions relating to return and efficient well done
Thank you to the team at Clarckson
Other Tax Preparation Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.