High level of expertise
Friendly and personable service
Prompt and efficient lodgment of returns
Reviewer Photos & Videos
Staff at H&R Block were knowledgeable of process to maximise my tax return, happy to answer questions relating to return and efficient well done
Thank you to the team at Clarckson
it is in fact independent of the existence of human beings and their mental states: even if there had never been any human ... there is no absolute or objective truth; truth is relative and subjective
H&R make Tax time easy!!
H&R make getting my Taxes done each year stress free. We always get an appointment when we need and the friendly staff help you get what you can, entitled to each year.
Excellent and professional service
H & R block know what they are doing, are very knowledgeable on the latest take changes, always friendly and professional, quick and go above and beyond to get the best return for you.
This was a very good experience of great value
My Experience is that your staff are professional in their advice and in assisting clients to get the best outcome for the tax year. Your assistance in working with your portal might need some fine tuning to make it more friendly to use. Thank you.
A flawed process
Post teleconference is cumbersome, inefficient and time consuming. An economy of words is usually rewarded. Why not provide a form on-line or emailed that the client could elect to fill in?
I did not appreciate being ambushed with another survey.
I’ve used H&R Block for several years since retiring and only having a simplex return. The online service is practical, economical and simple to use. H&R Block offers a comprehensive range of taxation services
I was taken care of, on time, great service and got a great return. In the hands of a true professional, Archita Shekhawat made getting tax done so easy and efficient. Thank you!
Many thanks, well done
Very supportive, client focused, professional service. H&R Block did a great job of sorting out my tax affairs, which I must admit were a bit of a mess. Many thanks to Linda.
Incompetent and slow service provided for online return
It took 4 business days since the status changed to “Reviewing” for a message to be received for myself to action. This is extremely slow service. Then I end up going in to this endless spiral of questions and answers due to your agent seeming to lack English comprehension or having no idea of what they are doing.
I really question the competency and fit for purpose nature of the agent that reviewed my tax return.
The service was extremely slow to begin with, and then dealt with someone who probably shouldn’t be doing that line of work. Overall...
Early Tax Return
Very helpful and was done quickly and Efficiently and as it was done on the computer it will be completed soon by the Tax department and I will receive my money in about two weeks. Dear
From Memory a week day after work around 6.p,m
I felt comfortable during these covid times, Vicky was polite and professional, my return is decent and Vicky the tax consultant was very knowledgeable and she followed through with what she said she would do, for example I had to email some other documents to Vicky, once i did Vicky acknowledged receipt of them and explained to me what will happen next all with in 24 hours. I did not have to chase a response which can be hard if you work shift work and travel a lot.
Good service I’ll be back next year.
Great tax service
I was able to get an appointment for my preferred day. The appointment didn’t go over time, my return is decent and the tax consultant was very knowledgeable. Good service I’ll be back next year.
Perfect for my situation
I was very satisfied, the accountant had a good grasp of what was to be done and how to give me the best return. The staff were friendly and the office clean, tidy with plenty of off street parking.
found consultant very friendly and knowledgeable, was able to give us phone appointment directly and when it was needed for our tax return , would definitely recommend this tax agent to friends
Easy Tax Return
It was easy to book an appointment and the tax return took an hour to complete, even with a rental property. Friendly and knowledgeable staff, that made the process easy.
I used this service for the first time this year. Online tax return with expert. First I was told 99 dollars, final cost 139. Whatever I just paid it. Then he told me it was finished and to review. I looked over and my private health insurance wasn't included so I told him even though I send through relevant documents. After that he said he lodged it. I was like okay thanks. I contacted him later on and asked if it had been done because it still claims that I have to lodge he said he did. Family members all finalised there's and friends also 4 ...people in total and submitted after me and recieved before my status even changed. I then contacted the ATO direct on live chat where he stated he never recieved anything from myself nor tax agent. So almost 2 weeks wasted. I then recieved a follow up question asking for the % of which I used certain things for business. This was all in the question summary at the start. Clearly it was never lodged. Might be a once off but very unhappy and will be going elsewhere for now on.. just wanted to tell others to make sure it has been lodged and all relevant information was provided before hitting the approved button...
Poor service, unreliable, unprofessional.
Do not use this firm - go to a real accountant. One that will actually attend a scheduled appointment or at least call back when you follow up with them as to why they were a now show
Agent did not show up on appointment
Booked a phone appointment through email for a tax return with Ash for 02-July-2021 12PM and agent did not show up. Called the office to check on what's going on and office admin said that nothing was booked for this date and time and dodged my question when I asked for a specific reason on why nothing was booked.
I want to believe that H&R Block is good (Judging from the good positive reviews) but how in the world did this happened.....
Absolutely horrific. Avoid if you can. Lodged online with communicating via a chat function. No correspondence in over 24 hours, continually asking the same questions that were already submitted as if speaking to a bot. Can’t speak to anyone because they’re not answering. I want my money back!
Block by name, block by nature
Absolutely impossible to get hold of. Offices only open for limited hours. No receptionists, so if all the accountants are with clients (or out of the office) then phone calls bounce back to a national H&R Block phone service. They offer to take a message and pass it to the relevant office, but cannot guarantee that anyone will ring you back???!!! They will not give out individual email addresses for the accountants so there is no way to contact them directly. Only a general office email address which may or may not get checked (their words!)...and who wants to email a personal tax query to a general email address that could be read by anyone anyway?! I don't know why in this days and age, communication with an accountant has to be so complicated. Much better off going to a business where you can ring or email your accountant direct and actually have a relationship with them without having to make an appointment just to have a brief conversation.
I attended an appointment at Gosford's H&R Block office in February 2021. After delivering my private details, I have been chasing the agent since then with many phone calls but he remains unresponsive.
His offsider rang me 2 weeks ago and said he had been sick but they would get back to me.
I again rang yesterday and was promised a callback by 7pm.
I would like to know why I have been put on the backburner and if my tax affairs are too difficult for this agent, then I would like to know and I'll move on.
I need to get my affairs in order and this is causing me much stress and time wasting. I went to the Gosford office yesterday but it remained closed.
Late Return - No Response and No Assistance
Used HR Block Online Tax Advisor service - the HR Block staff member assured me the return would be completed on time and so I left the matter with them. The return is now 2 days late and I still have not received a response from the HR Block advisor and may now face penalties from the ATO. Terrible Service.
Unauthorised direct debit
I completed my tax return in July last year and have just had two unauthorised direct debit payments coming out of my account and overdrawing it twice. Stay away from H&R Block. They’ll take unauthorised payments from your account.
Yes they're cheap, and yes you get what you pay for.
Dont reply to emails until after you chase them a few times. Ultimately took almost six months to sort my return AFTER I had done all the calculation for them. Will be using someone else next year.
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