High level of expertise
Friendly and personable service
Prompt and efficient lodgment of returns
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Unrealiable, lack of responses and completely ignoring emails and calls
I have been going to H&R Block for many years now and have actually recommended a few people to seek advise from H&R block accountants for help with their tax returns.
For the past few years, all have been good with my returns and I have been satisfied with the level of service I have received. This year though, I had opted to go with H&R Block on Lonsdale Street as I had trust in their professionalism and expertise in this field. However, there were issues with my tax return as my returns had not taken into account of my medicare exemption e...ven when the exemption letter from the DHHS had been provided. So, I'd sent am initial email on 4/11 to enquire what has happened with my returns. I was told that it will take 28 days for any answer from the ATO. Fair enough, I followed up again on 3/12 but received an unsatisfactory answer that a call would be made to enquire a time frame of the escalation period. I then asked again for an update in the first and second week of December but have received no responses at all. Calls and emails were made but I have heard nothing since. It also did not help that it took nearly two weeks to upload my tax to the ATO which was poor in my opinion. I am sure tax accountants from different branches of H&R block would have been a lot more understanding of my plight and based on previous experiences, have been prompt with their responses and even the submission of my tax. I am at a loss for words as to who to contact or to escalate this issue to as there are no avenues to escalate poor service with H&R block itself.
You can't rely on H&R Block for anything important
I Have used H&R Block for a few years. Overall the service has been fine but I have repeatedly found that you can't rely on your emails being read or responded to or getting advice in an urgent or important situation. I reached the decision I need a full service accountant.
I would have complained directly to H&R Block but there is no means of contacting a manager about a complaint! You used to be able to send an email to the head office at Thornleigh but this option is no longer available. This says a lot about the business and how they vi...
Still Waiting For Response
Been using H&R Block now for some 40 years + and have never had a reason to complain until now.
I received a credit on my tax return for 2019 /2020 which is all very good and is what I usually receive back from the government.
However 3 weeks ago I received notice by mail that I owed the tax office $904.70
I emailed H&R all the info that regarding my debt incurred and as of now some three weeks later have had no response from them at all.
I have paid the ATO the outstanding amount but I would have appreciated H&R to get back to me.
Friendly and efficient service
I always get the same person on request. She is helpful and asks the question you don’t necessarily think of. Most of the work is done before I get there. Always friendly and gets me the best results.
Strongly advise not to use karingal branch
Took 7 weeks to do 7years tax return , they give you false information on there duties as tax agents and struggle to return calls when asked to contact client, worst experience ever had with accountants, was in financial difficulties at the time and needed it done straight away to save my home as corona put me out of work, due to hr block I lost my home as they told me it would be done straight away, there was no reason it took so long, I started the process end of September and got my refund on n November, first they told me the would deduct...there fees from my refund then they said they couldn’t, I then borrowed funds to get them done and stilll took 6 weeks to receive refund, funny thing is when you pay up front it’s meant to go straight to you but yet it got paid to them and had to wait for them to get and more days fir them to disperse, this was the worst experience and has made me and my family suffer, if your doing your tax and need it ASAP and like to be able to speak to your agent without booking in 3 day’s in advance to speak to them I strongly advise to go elsewhere
Excellent service after I reported my bad experience
I received excellent service from one of the Melbourne managers.
my initial online service experience was bad but after two complaints, Michelle took action on my file and provided a premium service.
Amazing staff, love Vincent and Noel!
The Kew H & R staff are very friendly and kind. I have been filing my taxes with H & R Block Kew since 2016. I am a repeating customer because not only they provide me with the best return, but also providing me the best service by booking an appointment for a time and a date that suits me. They will make sure that you get the best tax return without a doubt!
Avoid if you can
H&R is actually absolutely useless. they are no accountants. what they do is exactly the same as you can do much more easily. Most information as to income, salary, interest is already pre-filled on the ATO website. anything else the client needs to calculate and provide to H&R. so you might as well input it yourself as there is nothing H&R do. if there is any calculation that is required they are unable to do. For eg. as capital gains or loss the staff including branch managers have no clue about it. They keep coming back to the client asking ...for clues. For over two months, with over half a dozen change of appointments the manager finally gave up telling me she does not know how to do the return. I finally completed the two returns myself saving $500 I would have paid. So unless you are a completely uneducated, d it yourself and safe the hassle. I was a client for many years, but with a change of manager things just went downhill. I wish I had such a cushy job.
I had all my receipts and records ready to go and Mandy from HR Block had everything else from the ATO ,, she made it very easy for me to understand and explained everything that I did not understand... Mandy was very professional..
Thank you Mandy
This was great
Happy with all aspects of your service, very punctual and it is nice to work with someone that has all your needs and requirements at hand and very happy to say very professional at what was done for me.
Great personal service
Extremely professional services with every attention to detail and working for the client, every step fully explained many questions asked and answered very satisfied with the out come and value for the peace of mind it gives.
2 appts booked - 1st one late so I rescheduled. 2nd time - no show. I called to find out and was told that these things happen and it's a bit like waiting in the doctors surgery. I can't believe that analogy was used but it just shows that they absolutely don't care. Last time I did my tax return with them, I hadn't received my refund so I called back to find they hadn't even submitted it. They said they had questions which I had answered in the appointment that I took time off work to go to! Didn't inform me or let me know as though I'm psychic. Very poor. I won't even call it a service
There was no long wait & An excellent & pleasant Tax Service was rendered to my wife & Me. The Tax Consultant was friendly & very efficient. Used him previously & shall continue to do so.
Worse tax agent ever
Very disappointed and will not recommend this to anyone. The agent was unprofessional and kept asking personal questions regarding place of origin and my nationality. He wasted an hour to do my tax return that already has been pre-filled by my employers. Unlike his previous colleague, his not knowledgeable and kept changing my tax return amount! The service fee was also increased but there was no detail on why and how did he come up with the number? Overall very ambiguous and confusing.
Tax made easy
I can highly recommend H&R Block for doing your tax if you need to get it done quickly and efficiently. In the past I had a wonderful specialist private tax accountant, but she became very expensive and would book out months and months after the end of financial year. H&R Block gave me a same day appointment after I requested it, they spent the time helping me navigate their online portal (I live in Melbourne during COVID and had to do everything remotely over the phone). It was quick, easy and I was able to receive a maximum refund.
solid service for my pretty simple return
I have a pretty simple return and H&R get it done with minimal fuss and all the deductions & benefits I don't even know about for a good return every year
Efficient, friendly and knowledgeable staff.
I have been with H &R Block for many years.
It was especially challenging this year due to COVID-19, having to complete a phone appointment and accessing an internet portal.
But it was very straight forward.
Service over the phone
Very efficient, portal user friendly, error on my address (as moved) which was corrected immediately. All information gathered before our chat, I was impressed & more than happy to recommend H&R Block services.
Terrible experience - no response
This site doesn't allow to give 0 stars or else I would willingly want to stress on this matter. I found this winning award tax agent on the internet and contact them for an appointment. Everything went well and the accountant said she would send a list to follow up the same day. I waited for more than a week to email follow up with her (not my job to do so) but I heard no response, after that couple of days I contacted the office to catch up with what happened. The office said they would leave the message to her and I waited for another week, ...I made a second phone call again the same thing happened. And after the third time, the accountant responded with a to-do list. Well, as much as I hate spending another hour on another appointment with another tax agent, I decided to move on and never work with H&R Block again.
Tax consultants very professional and helpful. I have only been using HR Block for the last couple of years, but wish I had used them earlier. Great that you are available at various times to make appointments to suit me.
Easily done considering circumstances
Easily got through my tax over the phone when previously I thought it was going to be hard, and the tax agent was very helpful and patient even though it seemed he was working from home at 8pm at night.
I am still waiting for HR Block to submit my tax return after 7 days. First an excuse about quality control, yet did not call to let me know. I rang 4 days later and now they state my bsb number is incorrect despite me being with them for years and still same account number. Advised that the area manager would call back but hasn't
Just what I needed
Everything was explained simply. Listened to me and acted promptly and efficiently. Imparted confidence. Friendly and businesslike in their approach to my simple tax return. Will be very happy to use this service again.
Glad I don’t do my own tax
Helpful and available, the staff were welcoming and reassuring. While my tax affairs are simple, I still wanted it done correctly, and I was treated with respect. Thanks to all.
Best tax service I've used so far
I've used H&R Block for my taxes - before this, I used to go to ITP - Income Tax Professionals. Initially I was serviced at ITP by Mr Busby - who was honest, charming and a great tax agent. He moved to another office afterwards. However, a couple of years ago, the greedy ol'lady agent at ITP came up with some bogus service charges and I promptly dumped them.
I then went over to H&R Block and have never looked back. Regardless of which of their tax officers provides a service, my experience has been positive. Recommended.
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