High level of expertise
Friendly and personable service
Prompt and efficient lodgment of returns
Efficient, friendly and knowledgeable staff.
I have been with H &R Block for many years.
It was especially challenging this year due to COVID-19, having to complete a phone appointment and accessing an internet portal.
But it was very straight forward.
Service over the phone
Very efficient, portal user friendly, error on my address (as moved) which was corrected immediately. All information gathered before our chat, I was impressed & more than happy to recommend H&R Block services.
Tax consultants very professional and helpful. I have only been using HR Block for the last couple of years, but wish I had used them earlier. Great that you are available at various times to make appointments to suit me.
Easily done considering circumstances
Easily got through my tax over the phone when previously I thought it was going to be hard, and the tax agent was very helpful and patient even though it seemed he was working from home at 8pm at night.
Just what I needed
Everything was explained simply. Listened to me and acted promptly and efficiently. Imparted confidence. Friendly and businesslike in their approach to my simple tax return. Will be very happy to use this service again.
Glad I don’t do my own tax
Helpful and available, the staff were welcoming and reassuring. While my tax affairs are simple, I still wanted it done correctly, and I was treated with respect. Thanks to all.
Best tax service I've used so far
I've used H&R Block for my taxes - before this, I used to go to ITP - Income Tax Professionals. Initially I was serviced at ITP by Mr Busby - who was honest, charming and a great tax agent. He moved to another office afterwards. However, a couple of years ago, the greedy ol'lady agent at ITP came up with some bogus service charges and I promptly dumped them.
I then went over to H&R Block and have never looked back. Regardless of which of their tax officers provides a service, my experience has been positive. Recommended.
Perfect client handling
One stop shop - no waste of time - Donna was friendly - direct - understood our not so clear questions and got the job done,easy. Good duration of the session, that get all our questions covered
Staff are very professional, like they help clients to understand about the Taxation, and guide the clients in the right ways, furthermore, I recognize people that this is the best place that they can get good quality of results.
I liked the availability of tax submission by phone. My tax assistant was very helpful and knowledgeable. We did have trouble with the new Client Portal, which required me to ring back, but the refund was worth it!
Experienced and helpful personnel, easy to book a preferred time.
I abhore the "MyGov" webpage and refuse to create an account purely because I can.
I have always experienced a friendly and relaxed atmosphere when undertaking the tax return process.
I have not received a tax return for 10 years or so however the Thornlie team have always legitimately minimised the amount I have to pay the ATO. Clearly their knowledge and expertise enable me to claim items which I assumed I was not entitled to.
An excellent service.
Delightful staff extremely helpful was able to get an appointment time that was suitable to my needs at short notice accessible parking lovely clutter free office was a pleasant experience
Great tax advice
H&R Block provides, fast, simple assistance in completing tax returns and maximises tax refunds. Appointment at time to suit me, good pre preparation and fast, easy service. I recommend their services.
Janice should get a pay rise!
With the discrepancy on my last return, I was wondering if I should change agents! I have been with H and R Block for the past 13 years, but going back to you at Mt Ommaney branch and getting the right person'Janice' made all the difference! Thank you!
She was very informative and made us feel at ease, as we have done our tax returns for the 5 years. Our experience with Nazmun, I would recommend her to my friends.
Was good straight to the point glad I was recommended will most likely be using them again in the future and will be recommending them to my friend and family.
Short and sweet
A short wait, then an efficient going through the form with a nice surprise at the end. They have become quite a bit more expensive since last year, but with the $1080 offset that is good value for money. If the offset is no longer available, I will definitely enquire beforehand what the costs are. My tax takes less than 20 minutes and is totally straight forward so $151 is pushing it unless I get a good refund.
Great service ,Nothing was to hard to explain to complete my tax return,Alex did a great job for H& R Block,
I had Alex Tardivel help me at your Baldivis branch.Nice smart friendly lady.Was able to help me through this time of the year,When paying tax and receiving a return seems to becoming a tougher grind.Thanks for your help Alex.
Responsive, polite, helpful and obliging
All the the above nouns describe our experience with H&R Block Southport Qld - nothing was too much trouble for them and they were very obliging and eager to help us whilst being very professional.
Efficient, professional and friendly
Maria was brilliant, Efficient and friendly. I have multiple years to do and it was done with ease. I will keep using them from now on. would recommend them to anyone.
This is good
They are very professional, helpful and friendly. I have used them for a long time and are very knowledgeable. I don’t understand why I have to use 30 words when I can portray what I need to with less Words
Felted relieved when I walked in on time and the accountant had most of my paper work already completed and I was already to move onto the next page of completing my tax return,. No repeating myself.
Professional, quick service.
Skilled & qualified staff make the process easy for clients. The office reception areas could be more inviting for clients but overall a practical, and quick service provider providing a good service with a focus on customer satisfaction.
Very professional - will return next year.
Found the experience professional, very thorough. My refund was double compared to last year. Very happy. They knew all of my details from last year and explained all of the details to me.
The consultant mentioned in this review Joan Dugdale is the sole reason I have used HR Block. Joan sorted all my tax issues and has always left me with a fair and proper return.
Other Tax Preparation Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.