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H&R Block
4.7 from 3,420 reviews · View Statistics

Pros

  • High level of expertise

  • Friendly and personable service

  • Prompt and efficient lodgment of returns

Reviews

  • Transparency
    4.5 (126)
  • Rates and Fees
    3.9 (112)
  • Timeliness
    4.4 (111)
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Michael M

Michael MHunter Region, NSW

  • 6 reviews
  • 6 likes

Still Waiting For Response

published

Been using H&R Block now for some 40 years + and have never had a reason to complain until now.
I received a credit on my tax return for 2019 /2020 which is all very good and is what I usually receive back from the government.
However 3 weeks ago I received notice by mail that I owed the tax office $904.70
I emailed H&R all the info that regarding my debt incurred and as of now some three weeks later have had no response from them at all.
I have paid the ATO the outstanding amount but I would have appreciated H&R to get back to me.
Regards, MM

Rates and Fees
Timeliness
Incentivised ReviewNo
3 comments
H&R Block
Hazel F.H&R Block
Michael M
Michael M
H&R Block
Hazel F.H&R Block
Leanne R.

Leanne R.Perth, WA

Friendly and efficient service

published

I always get the same person on request. She is helpful and asks the question you don’t necessarily think of. Most of the work is done before I get there. Always friendly and gets me the best results.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Pedram A.

Pedram A.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Excellent service after I reported my bad experience

published

I received excellent service from one of the Melbourne managers.
my initial online service experience was bad but after two complaints, Michelle took action on my file and provided a premium service.

Thank you

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Suvin

Suvin

  • 2 reviews

Amazing staff, love Vincent and Noel!

published

The Kew H & R staff are very friendly and kind. I have been filing my taxes with H & R Block Kew since 2016. I am a repeating customer because not only they provide me with the best return, but also providing me the best service by booking an appointment for a time and a date that suits me. They will make sure that you get the best tax return without a doubt!

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Rob

RobVictoria

  • 2 reviews
  • 1 like

Tax Return

published

I had all my receipts and records ready to go and Mandy from HR Block had everything else from the ATO ,, she made it very easy for me to understand and explained everything that I did not understand... Mandy was very professional..
Thank you Mandy

Transparency
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Timeliness
Incentivised ReviewNo
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This was great

published

Happy with all aspects of your service, very punctual and it is nice to work with someone that has all your needs and requirements at hand and very happy to say very professional at what was done for me.

Incentivised ReviewNo
Timothy

TimothyMetropolitan Adelaide, SA

Great personal service

published

Extremely professional services with every attention to detail and working for the client, every step fully explained many questions asked and answered very satisfied with the out come and value for the peace of mind it gives.

Transparency
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Incentivised ReviewNo
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Terrance M.

Terrance M.Perth, WA

  • 2 reviews

Satisfied Client

published

There was no long wait & An excellent & pleasant Tax Service was rendered to my wife & Me. The Tax Consultant was friendly & very efficient. Used him previously & shall continue to do so.

Rates and Fees
Timeliness
Incentivised ReviewNo

Tax made easy

published

I can highly recommend H&R Block for doing your tax if you need to get it done quickly and efficiently. In the past I had a wonderful specialist private tax accountant, but she became very expensive and would book out months and months after the end of financial year. H&R Block gave me a same day appointment after I requested it, they spent the time helping me navigate their online portal (I live in Melbourne during COVID and had to do everything remotely over the phone). It was quick, easy and I was able to receive a maximum refund.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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solid service for my pretty simple return

published

I have a pretty simple return and H&R get it done with minimal fuss and all the deductions & benefits I don't even know about for a good return every year

Transparency
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Timeliness
Incentivised ReviewNo
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Andrew R.

Andrew R.Greater Melbourne (Outer), VIC

Great Experience

published

Efficient, friendly and knowledgeable staff.
I have been with H &R Block for many years.
It was especially challenging this year due to COVID-19, having to complete a phone appointment and accessing an internet portal.
But it was very straight forward.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Service over the phone

published

Very efficient, portal user friendly, error on my address (as moved) which was corrected immediately. All information gathered before our chat, I was impressed & more than happy to recommend H&R Block services.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Carol

CarolMetropolitan Adelaide, SA

Fantastic service

published

Tax consultants very professional and helpful. I have only been using HR Block for the last couple of years, but wish I had used them earlier. Great that you are available at various times to make appointments to suit me.

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Incentivised ReviewNo
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Easily done considering circumstances

published

Easily got through my tax over the phone when previously I thought it was going to be hard, and the tax agent was very helpful and patient even though it seemed he was working from home at 8pm at night.

Transparency
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Incentivised ReviewNo
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James

JamesIllawarra, NSW

Just what I needed

published

Everything was explained simply. Listened to me and acted promptly and efficiently. Imparted confidence. Friendly and businesslike in their approach to my simple tax return. Will be very happy to use this service again.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Glad I don’t do my own tax

published

Helpful and available, the staff were welcoming and reassuring. While my tax affairs are simple, I still wanted it done correctly, and I was treated with respect. Thanks to all.

Transparency
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Timeliness
Incentivised ReviewNo
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Undercover Brother

Undercover BrotherSouth-Eastern Region, NSW

  • 3 reviews
  • 3 likes

Best tax service I've used so far

published

I've used H&R Block for my taxes - before this, I used to go to ITP - Income Tax Professionals. Initially I was serviced at ITP by Mr Busby - who was honest, charming and a great tax agent. He moved to another office afterwards. However, a couple of years ago, the greedy ol'lady agent at ITP came up with some bogus service charges and I promptly dumped them.

I then went over to H&R Block and have never looked back. Regardless of which of their tax officers provides a service, my experience has been positive. Recommended.

Transparency
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Timeliness
Incentivised ReviewNo
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Andreas K.

Andreas K.Southwest, VIC

Perfect client handling

published

One stop shop - no waste of time - Donna was friendly - direct - understood our not so clear questions and got the job done,easy. Good duration of the session, that get all our questions covered

Transparency
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Timeliness
Incentivised ReviewNo
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Ramzan

RamzanDarwin, NT

no comment

published

Staff are very professional, like they help clients to understand about the Taxation, and guide the clients in the right ways, furthermore, I recognize people that this is the best place that they can get good quality of results.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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JoJ

JoJSouth East Queensland, QLD

Excellent service

published

I liked the availability of tax submission by phone. My tax assistant was very helpful and knowledgeable. We did have trouble with the new Client Portal, which required me to ring back, but the refund was worth it!

Transparency
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Incentivised ReviewNo
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Questions & Answers

Rocky P.

Rocky P.asked

hi do you guys help doing tax with crypto trading? thanks

1 answer
H&R Block
Hazel F.H&R Block

Hi Rocky, thanks for getting in touch. Our offices are well equipped with tax experts that can assist you with this question. Find an office near you by visiting www.hrblock.com.au or call 13 23 25 to speak with an expert or to book an appointment today. Kind Regards, H&R Block Team.

Rudy

Rudyasked

I have a question I need to ask an accountant about (profit & loss statement advice), is there a charge to get an answer over the phone?

1 answer
H&R Block
Hazel F.H&R Block

Hi Rudy,

It is best to book a phone appointment for advise. You can do this via our website https://www.hrblock.com.au/locator
thanks H&R block

Mick. H

Mick. Hasked

why have they asked me to set up multiple client portals, when i wasnt happy with the original quote i said im getting a second opinion but still using a H & R consultant they said i need to set up another one, does this sound correct.

2 answers
H&R Block
Hazel F.H&R Block

Hi Mick, our apologies that you were asked of this. The client portal are setup at office level. So each office has their own client portal hence the reason you have been asked to setup another one.
Hope this helps. Thanks H&R Block

Mick. H
Mick. H

Thanks that makes sence.

Get an answer from our members and H&R Block representatives

Details

For ultimate convenience, H&R Block is open nights and weekends, which is a relief if you work full-time or otherwise don’t have spare time during the week to complete your tax return.

H&R Block offers a host of flexible options when it comes to tax solutions.

Tax services for individuals:

  • An in-office tax return done at a local H&R Block office (there are 470 available to choose from across Australia)
  • Online Tax Express – a 24/7 online DY tax return platform, if you prefer a bit more autonomy
  • Online Tax Adviser, which is the best of both worlds in terms of the above two options – letting you fill out your tax return completely online, but with the help of an online tax consultant if you get stuck
  • Under 21 and student tax returns, which can help make a new and daunting process more straightforward
  • Second look assessment, which checks whether you’ve received the maximum amount for a tax return
  • Other specialised individual tax services include US Citizens Tax, Late or Prior returns if you’ve missed a lodgement deadline, and property investor tax returns.

Tax services for businesses:

  • Taxation and other financial advice for sole traders, partnerships, small businesses, company trusts as well as bookkeeping services.

Points of praise for H&R Block:

  • H&R Block’s friendly and professional service was widely praised by customers
  • Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
  • The company’s honesty and candour in its dealings was highly appreciated
  • Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.

2021 ProductReview Awards logo

H&R Block is the proud 2021 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.

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