Been using H&R Block now for some 40 years + and have never had a reason to complain until now.
I received a credit on my tax return for 2019 /2020 which is all very good and is what I usually receive back from the government.
However 3 weeks ago I received notice by mail that I owed the tax office $904.70
I emailed H&R all the info that regarding my debt incurred and as of now some three weeks later have had no response from them at all.
I have paid the ATO the outstanding amount but I would have appreciated H&R to get back to me.
Regards, MM

I always get the same person on request. She is helpful and asks the question you don’t necessarily think of. Most of the work is done before I get there. Always friendly and gets me the best results.

I received excellent service from one of the Melbourne managers.
my initial online service experience was bad but after two complaints, Michelle took action on my file and provided a premium service.

Thank you

The Kew H & R staff are very friendly and kind. I have been filing my taxes with H & R Block Kew since 2016. I am a repeating customer because not only they provide me with the best return, but also providing me the best service by booking an appointment for a time and a date that suits me. They will make sure that you get the best tax return without a doubt!

I had all my receipts and records ready to go and Mandy from HR Block had everything else from the ATO ,, she made it very easy for me to understand and explained everything that I did not understand... Mandy was very professional..
Thank you Mandy

Happy with all aspects of your service, very punctual and it is nice to work with someone that has all your needs and requirements at hand and very happy to say very professional at what was done for me.

Extremely professional services with every attention to detail and working for the client, every step fully explained many questions asked and answered very satisfied with the out come and value for the peace of mind it gives.

There was no long wait & An excellent & pleasant Tax Service was rendered to my wife & Me. The Tax Consultant was friendly & very efficient. Used him previously & shall continue to do so.

I can highly recommend H&R Block for doing your tax if you need to get it done quickly and efficiently. In the past I had a wonderful specialist private tax accountant, but she became very expensive and would book out months and months after the end of financial year. H&R Block gave me a same day appointment after I requested it, they spent the time helping me navigate their online portal (I live in Melbourne during COVID and had to do everything remotely over the phone). It was quick, easy and I was able to receive a maximum refund.

I have a pretty simple return and H&R get it done with minimal fuss and all the deductions & benefits I don't even know about for a good return every year

Efficient, friendly and knowledgeable staff.
I have been with H &R Block for many years.
It was especially challenging this year due to COVID-19, having to complete a phone appointment and accessing an internet portal.
But it was very straight forward.

Very efficient, portal user friendly, error on my address (as moved) which was corrected immediately. All information gathered before our chat, I was impressed & more than happy to recommend H&R Block services.

Tax consultants very professional and helpful. I have only been using HR Block for the last couple of years, but wish I had used them earlier. Great that you are available at various times to make appointments to suit me.

Easily got through my tax over the phone when previously I thought it was going to be hard, and the tax agent was very helpful and patient even though it seemed he was working from home at 8pm at night.

Everything was explained simply. Listened to me and acted promptly and efficiently. Imparted confidence. Friendly and businesslike in their approach to my simple tax return. Will be very happy to use this service again.

Helpful and available, the staff were welcoming and reassuring. While my tax affairs are simple, I still wanted it done correctly, and I was treated with respect. Thanks to all.

I've used H&R Block for my taxes - before this, I used to go to ITP - Income Tax Professionals. Initially I was serviced at ITP by Mr Busby - who was honest, charming and a great tax agent. He moved to another office afterwards. However, a couple of years ago, the greedy ol'lady agent at ITP came up with some bogus service charges and I promptly dumped them.

I then went over to H&R Block and have never looked back. Regardless of which of their tax officers provides a service, my experience has been positive. Recommended.

One stop shop - no waste of time - Donna was friendly - direct - understood our not so clear questions and got the job done,easy. Good duration of the session, that get all our questions covered

Staff are very professional, like they help clients to understand about the Taxation, and guide the clients in the right ways, furthermore, I recognize people that this is the best place that they can get good quality of results.

I liked the availability of tax submission by phone. My tax assistant was very helpful and knowledgeable. We did have trouble with the new Client Portal, which required me to ring back, but the refund was worth it!