High level of expertise
Friendly and personable service
Prompt and efficient lodgment of returns
Reviewer Photos & Videos
Very knowledgeable and polite.
Very polite and easy to talk to. The lady that did my return was knowledgeable but explained things in a down to earth way, not a lot of technical gobbly gook. Great at her job.
another tax return.
The person who prepared my simple tax return was pleasant, efficient, and professional. Each step in filling the return was explained to me . Assurances were offered for me to contact H&R Block for any further assistance. Thank you.
One month after and no tax return yet
More than a month after started with an expert tax return online and still have no see the return, thinking online would be quicker I was completely wrong, communication is after 2-3 days or more, then I was told that was ready to lodge, wait and wait and wait and contact them and they told me the need it more documents,,, completely inefficient if you need a speedy process, very unhappy client , is a shame I can’t give them a zero start
Tax return completion
H and R Block Lismore communicated when required. We're efficient, timely and professional. Good value. I was very satisfied. We have 3 returns a year and have used HR Block for over 10 years.
I had a very poor experience at the modbury office
Un happy with complaints system they admitted that there were faults in my return and delaying the refund Bruce lied to me at the Modbury office And there office will not offer a solution
Very good and patience with someone who had trouble understanding some instructions.
Very helpful and patient, when I had some trouble with understanding some things. Very easy as well. Unfortunate it was on phone but again very understanding and patient when I could not hear what was said.
Worst experince ive ever had.
Did simple tax return, lodged on 15/7/2021, still no return paid yet!!! Todays is 1/9/2021 still no return!!!
I message them, ask them to call me, they dont. Dispicable customer service and cant contact any human via phone, and they dont call you when you ask them to. Almost 2 months and im still waiting on my return.
My consultant was very helpful and efficient. I had a little trouble with the client portal, which was due to my inexperience. When I discovered what the problem was, I was still talking to the consultant when our telephone conversation stopped. However, I completed the return from my end the next day and everything worked out.
Good service at Biggera Waters Office
Happy with quick service and office locally. Easy to get an appointment-convenience of booking online & appreciated the text reminder i received prior to appointment. Have used H&R Block for ssveral yrs in nsw. 1st time use in Qld.
I did my tax through them and it was a nightmare. First alarm bell was that the lady who answered the phone said "I can do it for you now". and I really don't think she was even a registered accountant. It took almost 2 hours for it to be complete (probably due to the fact that she wasn't an accountant). After 4 weeks I still hadn't seen my money come thorough so I contacted them. When they finally got back to me they simply said "the issue has been resolved and your money is on the way". What was the issue though? because of this incompetence I have been late to pay some bills, this is not good enough.
On 23 July 2021 my husband filed his taxes with HR Block Beenleigh. On 12 August having heard no progress regarding this he enquired with the Agent who claimed to have “lodged” the taxes with ATO. He gave us false information continually, even stating the bank account was incorrect or that ATO had this particular tax year under investigation, having spoken with ATO this was NOT true. My husband was then lead to believe the refund will be paid on 18 August, this was not true either. My husband and I both made a complaint about the Agent to the H...ead Office on seperate occasions, no one returned the call. Checking his myGov account, his full refund was being paid into the HR Block account. Fortunately he received his refund on 19 August less the fee charged for “services rendered”. To add further insult, the Admin Team emailed a invoice demanding payment of the fee. Having received poor service for almost a full month, the lack of professionalism from the Agent and Head Office, we will not be returning or making any recommendations to family and friends to have taxes done with this company.
Useless telephone support line 13 23 25
The telephone line appears to only be for making appointments. The person on the other end was not able to answer any questions and took my details said I would be called back. Wasn't called back.
Not good this year 2021
All the other years 5+ this year what a disappointment don’t know what has gone wrong I know staff change but will be looking elsewhere for 2021-2022 I think just disappointing
Incompetent Tax Accountants giving wrong tax advice
Incorrect tax advice done by H&R- [Name Removed] former tax accountant/s for years 2017-2018, 2018-2019 and 2019-2020. The wrong advice is filing Notice of Intent to Claim tax deduction from my Superannuation and told me I can get more tax benefits but turned out it is not applicable for me because I am getting tax offsets for I am a Low Income Earner. It affects my co-contribution that my only option to boost my superannuation. I am in good faith that I have no knowledge about taxation. I only found it out when my wife compared my super and wo...nder why I am not getting my super co-contribution for 3 years while I am eligible. We rang them and did not give us the right answer. However, she said she didn't get what I meant. I went there and ask about the government co-contribution but she said they are not giving that anymore years ago. So, we emailed them back to clarify about it and she said she didn't get what I meant (again?!). Anyway, my wife just googled it and it is on ATO's website that once you claim tax deduction you cannot get the government co-contribution. I had spoken with the new tax accountant and she said the complaint is already with the District Manager. The resolution that they can only offer is to amend my tax return (free of charge) by asking the Super Fund to make a confirmation letter that they've been withdrawn the intent to claim for the said years. Unfortunately, the Super Fund cannot withdraw the notice of intent because of the ATO deadline guidelines. They are trying to give me a resolution that is impossible to do and they must know that because they are all professionals and know all about the ATO's guidelines when it comes to taxation. It also means that amending my tax returns will not reverse the 15% contribution tax which was previously deducted from my super and because of the ATO deadlines the notice of intent cannot be withdrawn. I am very disappointed with H&R Block for the significant effect made by their tax accountant's incorrect advice to my superannuation. I have missed three years amounting to $1500 and tax deduction of $525 and paid your agents $300, 364 and 354 for 3 years. I have loss my faith, trust and confidence with H&R Block. I regret that I trusted you and I will never recommended you anymore to anyone. The Tax Accountant/s gave me wrong advice for 3 years that affect my Super Annuation co-contribution. They offered me a resolution that they know not possible because of ATO deadline guidelines. There is no Team to handle any complaints and will not give me any compensation even no refunds. I am very disappointed and will never trust and never recommend H&R Block.
The reviewer stated that an incentive was offered for this review
Good friendly service
I have been using your service for a few years now and have always been happy with the people we have dealt with, we will continue to use H&R Block for future returns Thanks
Questions & Answers
hi do you guys help doing tax with crypto trading? thanks
Hi Rocky, thanks for getting in touch. Our offices are well equipped with tax experts that can assist you with this question. Find an office near you by visiting www.hrblock.com.au or call 13 23 25 to speak with an expert or to book an appointment today. Kind Regards, H&R Block Team.
I have a question I need to ask an accountant about (profit & loss statement advice), is there a charge to get an answer over the phone?
It is best to book a phone appointment for advise. You can do this via our website https://www.hrblock.com.au/locator
thanks H&R block
why have they asked me to set up multiple client portals, when i wasnt happy with the original quote i said im getting a second opinion but still using a H & R consultant they said i need to set up another one, does this sound correct.
Hi Mick, our apologies that you were asked of this. The client portal are setup at office level. So each office has their own client portal hence the reason you have been asked to setup another one.
Hope this helps. Thanks H&R Block
Thanks that makes sence.
Get an answer from our members and H&R Block representatives
For ultimate convenience, H&R Block is open nights and weekends, which is a relief if you work full-time or otherwise don’t have spare time during the week to complete your tax return.
H&R Block offers a host of flexible options when it comes to tax solutions.
Tax services for individuals:
- An in-office tax return done at a local H&R Block office (there are 470 available to choose from across Australia)
- Online Tax Express – a 24/7 online DY tax return platform, if you prefer a bit more autonomy
- Online Tax Adviser, which is the best of both worlds in terms of the above two options – letting you fill out your tax return completely online, but with the help of an online tax consultant if you get stuck
- Under 21 and student tax returns, which can help make a new and daunting process more straightforward
- Second look assessment, which checks whether you’ve received the maximum amount for a tax return
- Other specialised individual tax services include US Citizens Tax, Late or Prior returns if you’ve missed a lodgement deadline, and property investor tax returns.
Tax services for businesses:
- Taxation and other financial advice for sole traders, partnerships, small businesses, company trusts as well as bookkeeping services.
Points of praise for H&R Block:
- H&R Block’s friendly and professional service was widely praised by customers
- Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
- The company’s honesty and candour in its dealings was highly appreciated
- Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.
H&R Block is the proud 2021 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.
Other Tax Preparation Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.