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H&R Block
4.8 from 4,040 reviews · View Statistics
See the Best Tax Preparation Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by H&R Block

Pros

  • High level of expertise

  • Friendly and personable service

  • Prompt and efficient lodgment of returns

Reviews

  • Transparency
    3.4 (229)
  • Rates and Fees
    3.2 (205)
  • Timeliness
    3.4 (206)
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Reviewer Photos & Videos

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Moy 'n Pete
Moy 'n PeteGlenning Valley
  • 3 reviews

Very knowledgeable and polite.

published

Very polite and easy to talk to. The lady that did my return was knowledgeable but explained things in a down to earth way, not a lot of technical gobbly gook. Great at her job.

Transparency
4/5
Rates and Fees
4/5
H&R Block
Hazel F.H&R Block

another tax return.

published

The person who prepared my simple tax return was pleasant, efficient, and professional. Each step in filling the return was explained to me . Assurances were offered for me to contact H&R Block for any further assistance. Thank you.

Incentivised Review No
H&R Block
Hazel F.H&R Block
Javi
JaviGreater Melbourne (Inner), VIC

One month after and no tax return yet

published

More than a month after started with an expert tax return online and still have no see the return, thinking online would be quicker I was completely wrong, communication is after 2-3 days or more, then I was told that was ready to lodge, wait and wait and wait and contact them and they told me the need it more documents,,, completely inefficient if you need a speedy process, very unhappy client , is a shame I can’t give them a zero start

Transparency
2/5
Rates and Fees
2/5
H&R Block
Hazel F.H&R Block

Tax return completion

published

H and R Block Lismore communicated when required. We're efficient, timely and professional. Good value. I was very satisfied. We have 3 returns a year and have used HR Block for over 10 years.

Transparency
4/5
Rates and Fees
3/5
H&R Block
Hazel F.H&R Block
Tax Preparation Services

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I had a very poor experience at the modbury office

published

Un happy with complaints system they admitted that there were faults in my return and delaying the refund Bruce lied to me at the Modbury office And there office will not offer a solution

Transparency
1/5
Rates and Fees
1/5
H&R Block
Hazel F.H&R Block

Very good and patience with someone who had trouble understanding some instructions.

published

Very helpful and patient, when I had some trouble with understanding some things. Very easy as well. Unfortunate it was on phone but again very understanding and patient when I could not hear what was said.

Transparency
4/5
Rates and Fees
4/5
Incentivised Review No
H&R Block
Hazel F.H&R Block

Worst experince ive ever had.

published

Did simple tax return, lodged on 15/7/2021, still no return paid yet!!! Todays is 1/9/2021 still no return!!!
I message them, ask them to call me, they dont. Dispicable customer service and cant contact any human via phone, and they dont call you when you ask them to. Almost 2 months and im still waiting on my return.

Transparency
1/5
Rates and Fees
1/5
H&R Block
Hazel F.H&R Block

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Ivars
Ivars
  • 2 reviews

Telephone appointment

published

My consultant was very helpful and efficient. I had a little trouble with the client portal, which was due to my inexperience. When I discovered what the problem was, I was still talking to the consultant when our telephone conversation stopped. However, I completed the return from my end the next day and everything worked out.

Transparency
5/5
Rates and Fees
4/5
H&R Block
Hazel F.H&R Block
Debbie
DebbieSouth East Queensland, QLD
  • 2 reviews

Good service at Biggera Waters Office

published

Happy with quick service and office locally. Easy to get an appointment-convenience of booking online & appreciated the text reminder i received prior to appointment. Have used H&R Block for ssveral yrs in nsw. 1st time use in Qld.

Transparency
4/5
Rates and Fees
2/5
H&R Block
Hazel F.H&R Block
Tax Preparation Services

Find out how H&R Block compares to other Tax Preparation Services

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Elli W.
Elli W.Greater Melbourne (Inner), VIC

TERRIBLE

published

I did my tax through them and it was a nightmare. First alarm bell was that the lady who answered the phone said "I can do it for you now". and I really don't think she was even a registered accountant. It took almost 2 hours for it to be complete (probably due to the fact that she wasn't an accountant). After 4 weeks I still hadn't seen my money come thorough so I contacted them. When they finally got back to me they simply said "the issue has been resolved and your money is on the way". What was the issue though? because of this incompetence I have been late to pay some bills, this is not good enough.

Transparency
1/5
Rates and Fees
1/5
H&R Block
Hazel F.H&R Block
Ama
AmaSouth East Queensland, QLD
  • 3 reviews

Refund Holdup

published
Transparency
1/5
Rates and Fees
1/5
H&R Block
Hazel F.H&R Block
Peter M.
Peter M.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Useless telephone support line 13 23 25

published

The telephone line appears to only be for making appointments. The person on the other end was not able to answer any questions and took my details said I would be called back. Wasn't called back.

Transparency
1/5
Rates and Fees
3/5
H&R Block
Hazel F.H&R Block
Tax Preparation Services

Find out how H&R Block compares to other Tax Preparation Services

Know better, choose better.

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Juzzy
JuzzyGreater Melbourne (Outer), VIC

Not good this year 2021

published

All the other years 5+ this year what a disappointment don’t know what has gone wrong I know staff change but will be looking elsewhere for 2021-2022 I think just disappointing

Transparency
4/5
Rates and Fees
5/5
H&R Block
Hazel F.H&R Block
Mark
MarkHunter Region, NSW

Incompetent Tax Accountants giving wrong tax advice

published
Transparency
1/5
Rates and Fees
1/5
Timeliness
1/5
H&R Block
Hazel F.H&R Block
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ian
IanGreater Melbourne (Metropolitan), VIC

Good friendly service

published

I have been using your service for a few years now and have always been happy with the people we have dealt with, we will continue to use H&R Block for future returns Thanks

Transparency
5/5
Rates and Fees
4/5
Incentivised Review No
H&R Block
Hazel F.H&R Block
Page 1 of 10

Questions & Answers

Rocky P.
Rocky P.asked

hi do you guys help doing tax with crypto trading? thanks

1 answer
H&R Block
Hazel F.H&R Block

Hi Rocky, thanks for getting in touch. Our offices are well equipped with tax experts that can assist you with this question. Find an office near you by visiting www.hrblock.com.au or call 13 23 25 to speak with an expert or to book an appointment today. Kind Regards, H&R Block Team.

Rudy
Rudyasked

I have a question I need to ask an accountant about (profit & loss statement advice), is there a charge to get an answer over the phone?

1 answer
H&R Block
Hazel F.H&R Block

Hi Rudy,

It is best to book a phone appointment for advise. You can do this via our website https://www.hrblock.com.au/locator
thanks H&R block

Mick. H
Mick. Hasked

why have they asked me to set up multiple client portals, when i wasnt happy with the original quote i said im getting a second opinion but still using a H & R consultant they said i need to set up another one, does this sound correct.

2 answers
H&R Block
Hazel F.H&R Block

Hi Mick, our apologies that you were asked of this. The client portal are setup at office level. So each office has their own client portal hence the reason you have been asked to setup another one.
Hope this helps. Thanks H&R Block

Mick. H
Mick. H

Thanks that makes sence.

See all H&R Block questions

Get an answer from our members and H&R Block representatives

Details

For ultimate convenience, H&R Block is open nights and weekends, which is a relief if you work full-time or otherwise don’t have spare time during the week to complete your tax return.

H&R Block offers a host of flexible options when it comes to tax solutions.

Tax services for individuals:

  • An in-office tax return done at a local H&R Block office (there are 470 available to choose from across Australia)
  • Online Tax Express – a 24/7 online DY tax return platform, if you prefer a bit more autonomy
  • Online Tax Adviser, which is the best of both worlds in terms of the above two options – letting you fill out your tax return completely online, but with the help of an online tax consultant if you get stuck
  • Under 21 and student tax returns, which can help make a new and daunting process more straightforward
  • Second look assessment, which checks whether you’ve received the maximum amount for a tax return
  • Other specialised individual tax services include US Citizens Tax, Late or Prior returns if you’ve missed a lodgement deadline, and property investor tax returns.

Tax services for businesses:

  • Taxation and other financial advice for sole traders, partnerships, small businesses, company trusts as well as bookkeeping services.

Points of praise for H&R Block:

  • H&R Block’s friendly and professional service was widely praised by customers
  • Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
  • The company’s honesty and candour in its dealings was highly appreciated
  • Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.

2021 ProductReview Awards logo

H&R Block is the proud 2021 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.

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