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H&R Block
4.7 from 3,420 reviews · View Statistics

Pros

  • High level of expertise

  • Friendly and personable service

  • Prompt and efficient lodgment of returns

Reviews

  • Transparency
    4.9 (2,183)
  • Rates and Fees
    4.6 (1,948)
  • Timeliness
    4.9 (1,940)
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Very pleasant and knowledgeable

published

I have been getting my tax returns done through H&R Block for many years now. I have always found them to be reliable and knowledgeable with my returns and are always comfortable to deal with

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Tracey Carver

Tracey CarverCentral West, NSW

Great to deal with

published

Easy to deal with and very professional. Takes the stress out of doing a tax return and the aim to get you the best return. Will use the service for years to come.

Incentivised ReviewNo
Julie

JulieVictoria

  • 2 reviews

Service with a smile

published

Really like who I dealt with knew exactly wat they were doing didn’t take long answered any questions I had
I’ve been using HRB for a couple of years and will continue to in the future

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Your best accountant

published

Office manager Stephen Borger from South Melbourne office executed an amazing job, doing far more then what he had to. He as been by far the best accountant i had, doing literately everything he could to help me. Thanks Stephen.

Incentivised ReviewNo
Rod

RodSydney, NSW

Tax review

published

great tax accountant Stuart distinguished helpful, assisting , assist, mature approach, thinks laterally when giving advice, clever, mathematics,

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Chealey

Chealey

  • 2 reviews

Very happy with the service

published

First time with H&R Block. Very impressed with the service provided. The tax agent was very helpful, asked great questions and provided clarity, explaining various nuances to help me understand better. I was particularly appreciative of how advice was communicated to me. I will definitely be a return customer

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Mel Taylor

Mel TaylorSydney, NSW

  • 2 reviews
  • 1 like

Great service

published

I got my taxes done by Margaret at the Crows Nest branch. She was very knowledgeable and friendly. Explained everything to me well. I'll be back next year. Happily recommend.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Catherine C

Catherine CPerth, WA

Much prefer to get my tax done professionally with H&R Block rather than risk making mistakes doing it myself

published

The staff is up to date with changes, know to ask the right questions. Leena was well prepared and had all the relevant documents and information at hand. The cost is quite good value for money and gives the assurance that things are done properly and the customer is not missing out on anything.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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JEN JONES

JEN JONESHunter Region, NSW

  • 3 reviews

A professional, friendly service

published

We love our tax agent at H&R Block and the ease of doing our tax return, even remotely. My husband and I have been using H&R Block for years now because we’re happy with the advice and results.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Friendly and professional

published

Thorough in their methods, the staff are knowledgeable and provide easy to understand responses to any questions you may have. Very friendly and very timely assistance, as well as an efficient process.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Grai

GraiSouth-Eastern Region, NSW

  • 2 reviews

Peace of mind that my return is done correctly

published

H&R Block make doing my tax return easy and quick and I have confidence that it is correct. At tax time last year I was recovering from severe injuries from a car accident and they took care of my return over the phone. They always get me a refund - when I was doing it myself I never got one.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Friendly and efficient service

published

Staff were accommodating, I was able to get an appointment quickly at a convenient time and the service was friendly and efficient. I was also very pleased with their knowledge and the return they calculated.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Craig Alchin

Craig AlchinSouth East Queensland, QLD

Great service and was flexible with my appointment

published

My agent answered questions not even related to why i was there in the first place at a time that was really convenient for me.
The results were better that i could have imagined.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Heather H

Heather HSydney

Excellent service.

published

The friendly and efficient customer service is much appreciated in these busy times. The company has a reputation for honesty in its dealings, and this is important. Appointment times are convenient too.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Well Done Amy

published

I have been using the Mona Vale Branch for many years, and Amy was by far the most helpful, as I email my tax return the previous agents have never called to discuss my tax return, Amy has been the first, she was lovely, friendly, helpful, and I am very pleased with her professionalism, I hope she will still be at the branch next year................Thank you

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Ray W

Ray WSouth-Eastern Region, NSW

  • 2 reviews

Excellent service

published

Very professional and personable assistance. I'm a long term customer and have always been impressed with their friendly and efficient staff. I wouldn't hesitate to recommend them to anyone who needs tax advice.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Well done Midland Office!

published

The staff at the Midland Office were efficient, very knowledgeable and friendly. I was dealt with by Sindy and I was extremely pleased with her professionalism. I will be going back next year.

Incentivised ReviewNo
Dawson

DawsonFlynn 2615, ACT

Great Service

published

All the services that we have received over the last 5 years or so have been efficient, courteous and prompt. All staff have given excellent service. We have always been promptly seen. Appointments have been when we requested.

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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AnnieS

AnnieSGold Coast

We wouldn't go anywhere else!

published

My Husband & I have been getting our taxes done by Sandi at H&R Block for years. Sandi is very proficient & a pleasure to deal with & we are always very happy!

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Stephen Z.

Stephen Z.Greater Melbourne (Outer), VIC

Always get a great result

published

Been getting our tax done for many years by Margret at the H&R Block Brunswick office and have always had a positive experience , a very professional courtious group of people and always happy to go just a bit further ! We'll be back next year . Stephen

Transparency
Rates and Fees
Timeliness
Incentivised ReviewNo
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Questions & Answers

Rocky P.

Rocky P.asked

hi do you guys help doing tax with crypto trading? thanks

1 answer
H&R Block
Hazel F.H&R Block

Hi Rocky, thanks for getting in touch. Our offices are well equipped with tax experts that can assist you with this question. Find an office near you by visiting www.hrblock.com.au or call 13 23 25 to speak with an expert or to book an appointment today. Kind Regards, H&R Block Team.

Rudy

Rudyasked

I have a question I need to ask an accountant about (profit & loss statement advice), is there a charge to get an answer over the phone?

1 answer
H&R Block
Hazel F.H&R Block

Hi Rudy,

It is best to book a phone appointment for advise. You can do this via our website https://www.hrblock.com.au/locator
thanks H&R block

Mick. H

Mick. Hasked

why have they asked me to set up multiple client portals, when i wasnt happy with the original quote i said im getting a second opinion but still using a H & R consultant they said i need to set up another one, does this sound correct.

2 answers
H&R Block
Hazel F.H&R Block

Hi Mick, our apologies that you were asked of this. The client portal are setup at office level. So each office has their own client portal hence the reason you have been asked to setup another one.
Hope this helps. Thanks H&R Block

Mick. H
Mick. H

Thanks that makes sence.

Get an answer from our members and H&R Block representatives

Details

For ultimate convenience, H&R Block is open nights and weekends, which is a relief if you work full-time or otherwise don’t have spare time during the week to complete your tax return.

H&R Block offers a host of flexible options when it comes to tax solutions.

Tax services for individuals:

  • An in-office tax return done at a local H&R Block office (there are 470 available to choose from across Australia)
  • Online Tax Express – a 24/7 online DY tax return platform, if you prefer a bit more autonomy
  • Online Tax Adviser, which is the best of both worlds in terms of the above two options – letting you fill out your tax return completely online, but with the help of an online tax consultant if you get stuck
  • Under 21 and student tax returns, which can help make a new and daunting process more straightforward
  • Second look assessment, which checks whether you’ve received the maximum amount for a tax return
  • Other specialised individual tax services include US Citizens Tax, Late or Prior returns if you’ve missed a lodgement deadline, and property investor tax returns.

Tax services for businesses:

  • Taxation and other financial advice for sole traders, partnerships, small businesses, company trusts as well as bookkeeping services.

Points of praise for H&R Block:

  • H&R Block’s friendly and professional service was widely praised by customers
  • Tax advice was provided in a friendly, timely and professional manner. According to reviewers, tax solutions consistently drew upon their tax accountants’ clear expertise. Not only that, but all the steps of the process were explained to them in a way that was easy to understand.
  • The company’s honesty and candour in its dealings was highly appreciated
  • Many first-time customers stated that they’d happily return to H&R Block to help with next year’s tax return, while long-term customers confidently recommended H&R Block to anyone looking for high quality tax advice.

2021 ProductReview Awards logo

H&R Block is the proud 2021 Award Winner for Best Tax Preparation Service. Top scores were awarded for the company’s transparency regarding its business practices, as well as its timeliness in responding to client queries and processing tax returns.

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