Haan offered a free gift to their customers on or about February 2014 to encourage them to write a review. It is possible that reviews during the term of that offer were written by customers who received such a reward.
Water bottles kept breaking withcracks even after 2 uses.
I bought this mop and had it replaced in less than a year even being used only number of times on a small kitchen.
The other negative about this machine is after complaining and several replacements, they still never replaced their brittle and fragile fault water tank bottles that are so expensive to buy. You have to buy the container and cap seperately.
The plastic material is so brittle that after 2 uses literally On a small kitchen, for some reason the bottle keeps getting big cracks and sometimes holes even with the cap itself.
So you end pretty much spending so much repeatedly on the bottles alone making it more expensive to buy this machine overall in the long run. I would rather go back to old school mopping system.
Even after I mentioned it to haan, they try and say my warranty has expired refusing to listen about their poor quality faulty parts.
I was happy at first but permanently not.
Not worth the money!
I purchased this high rated mop just on 2 years ago after reading all of the rave reviews here. Well I have used no more than once a week here on the tiles at home and was OK with the performance - not totally convinced that I had done the right thing, but assured by all the reviews that I had read. Now it doesn't steam at all and is unusable, I consider it to be a waste of money, after all it does cost a fair amount of money. I have cared for the Haan and it has never been abused or misused followed all instructions in the manual etc. Don't buy it!
I've just thrown mine out!
I purchased this unit a couple of years ago, it always dripped water from the bottle and left streaks. I cleaned the unit out as suggested in the instruction manual. Yesterday I mopped the floors and it was leaking that much water the floor took ages to dry. The pads stopped sticking so they would have had to of been replaced. As the mop leaked so much yesterday I had had enough and thought this wet floor defeated the purchase of having a steam mop; I unplugged it and threw it straight in the skip we conveniently had over the weekend. I'm disappointed as it wasn't the cheapest steam mop on the market and I'll have to research and buy a new one.
It's a very average steam mop that does steam up my carpet but not able to remove stain. It leaks as well which wet my my carry cot. Honestly it doesn't worth the price, I rather pay a bit more to buy a truly premium one that is working properly.
Leakage, doesn't remove stain, expensive
Very excited to get this and try it out, but poor results. Moves nicely over the floor, fine for dust and light dirt but no way this will clean anything dried in.
Hand held device is a complete waste of time, tried grease on splashbacks first, nothing doing, then hob, again, nothing, finally, tried the sink, plug and tap areas in bathroom, despite some grime being there almost nothing came out. Toothbrush and bathroom cleaner so much easier and effective.
Not sure if it just doesnt get hot enough or not enough pressure, either way not good enough for $200 product.
Looks good, moves well across the floor. Fast shipping. Good communication.
Simply not an effective cleaning device.
Haan steam mop
Very disappointed with the purchase of this steam mop. I had hoped that i had chosen carefully and felt that i did my research but was very let down. Waste of money really!!! It is quite heavy and doesn't manoeuvre easily making it hard to turn. More work than a simple mop and bucket!!
Heats up quickly
Leaves floors looking streaky. Doesn't leave floors looking clean. Useless on tiles etc.
Purchased from eBay after reading all these splendid reviews. It was a complete disappointment. There is simply NOT ENOUGH steam produced to clean. Completely useless to clean bathrooms and don't even think about trying it on the kitchen stove. You'll be there 10 years and it'll still be the same. That disappointing. After giving it 3 tries, I put it aside and took out my old fashioned cloth and bucket.
That aside, I've decided to refund this item and I was quite optimistic as the seller did state they have a 14-day money back guarantee. Complete nonsense. After many various attempt to contact seller, there was no response. Had to resolve to a PayPal Resolution claim. After sending item back, seller has failed to collect the item or responded. Still awaiting review from PayPal. Escalated to a claim since Monday 10th June.
Buyers purchasing this item should be warned. It's not worth the frustration.
Not sure how this product gets such good reviews..
This product does not produce enough steam to clean any grime off anything, unless you spent minutes on each tiny spot. The hand held part is heavy so that combined with the lack of steam has meant that it's ineffective for cleaning the tiles, glass in my shower etc which I brought it for. I’ve tried it twice, and it’s made no difference. I put my hand about an inch away from the nozzle and all it felt like was light, hot air blowing. The combination of the lack of steam and the heat means I do not believe this product sanitises anything. I used it on my floors, and it was fine (but I have concrete floors so it doesn't show grime easily (eg. I only have to mop every 3 months or so!) so don't know how it would go on floors that did). This product is only sold through one seller, which I only realised after purchasing it. As such, I personally doubt that all the reviews for this product are independent - but that is my opinion.
Multipurpose attachments. Heats up quickly. Long cord.
Expensive. Hardly any steam. Steam not hot enough.
Not powerful enough
I was excited about buying this product after seeing the rave reviews... I find that its not powerful enough. I have to go over a simple dirt over and over to remove it. I feel like I'm wiping the floor with a damp cloth. Doesn't dry straight away but quicker than a mop and bucket. It took forever to get rid of grease on the stovetop. I didn't even finish it I got over it.
Not powerful enough
Doesn't produce enough steam!!!
Seeing the great review, I had high expectation. For general purpose cleaning I guess this product is ok. But I am doubtful at the effectiveness and the amount of time it takes to really sanitise a dirty toilet floor, mouldy bathroom wall grout. I challenge them to do a video on how much time it takes to clean a dirty floor, greasy kitchen or oven. Using an UV light to check at the end.
I'm surprised most of the 28 reviewers that rated this product as excellent didn't complain about not enough steam, it takes a long time to clean greasy surface with the little steam it produced. I don't quite agree with their website FAQ below as the amount of steam = cleaning power, their video doesn't show it cleaning greasy kitchen stove, it is definitely slow to clean up my greasy kitchen, i have tested it when I moved out of my rental property.
14. Why can't I see much steam coming from the hand-held steamer?
The MULTI is not a pressurized hand-held steamer like the HAAN ALLPRO, however the steam emitted from this machine is still powerful enough to clean tough messes and sanitize 99.9% of germs, bacteria and dust mites. The steam emitted from the hand-held portion of the MULTI is a very fine vapor that is very hot, which can result in the steam being less visible.
Good quality plastic, given enough time, it will remove stubborn grease.
the detached unit is too heavy if carry around when cleaning, did not produce enough steam! So it will take a longer time to clean really greasy kitchen or hard to remove mould.
Dissappointed on Travertine Tiles
I have travertine floor tiles, that are filled, honed and unpolished. I usually use a traditional mop and bucket and need to change the water several times to keep it hot and clean. I read all the reviews which were very good and I was excited about purchasing the Haan steam mop thinking it would be easier and quicker. It is easy to push but you have to go so slowly to get a good clean on my floor. Therefore it has taken 3 times the time to clean. I had to go over food stains several times for them to come off. The pad was fully saturated at the end and I only did 50m2. Then I had to pack it all up and I realized it would be quicker to mop the floor with water and a bucket. It is easier on your back than traditional mopping. Perhaps it is more suited to floor boards or polished tiles. I think mine will end up on ebay in a few months!
Easy to push, quick delivery
You have to go slowly on honed travertine tiles.