I traveled over 400kms to test drive a car and was refused.
I tried to take a car for a test drive, the salesman refused to let me drive the car unless I committed to buying it. He then said test drives were by appointment only. I had tried contacting the dealership the day before and earlier on the same day and the dealer never responded or answered their phone. When we arrived at the dealership there was no one there, I tried calling again and were very curtly told someone would be 15 minutes away. When someone arrived they didn’t have the keys and told me I would have to wait another 15-20minutes. Wh...en that guy arrived, we got to the situation above. Their cars are not available for test drives unless you’ve already bought the car. This was a huge waste of my time. I traveled over 400km to test drive this car, and were then refused a test drive. I had cash ready to buy this car, if I liked how it drives, and was still refused. The google listing for this business says they are open until 6, but this is wrong, because the salesman complained he should be home with his family at 5:15pm. I am beyond astounded by the behaviour of this business.
- Verified customer
After weeks of roaming around to look for a perfect car, I came across Haberfield Motors on Paramatta road. I was professionally welcomed by Ali, I was given the time to look for what I was after. Took the BMW for a test drive and asked my mechanic do an inspection and full check up on the car following day prior to the purchase.
I highly recommend Haberfield Motors
Haberfied motor is an absolute waste of space. I would definitely not recommend them, do not waste your time here.
We viewed a ford eco sport here, and agreed to place a deposit of AU$440 to secure the car from being purchased from another buyer, pending a mechanic check, before we officially purchased it. It was clearly documented in the agreement under specialist conditions “subject to a mechanic check”.
We arranged a mobile mechanic pre purchase inspector from the NRMA to carry out an inspection. However what followed next was absolu...tely bizarre. We received a phone call from the NRMA stating Ali, the dealer, had told NRMA he was not welcome on his property and not to come anywhere near the car. Confused, the NRMA mechanic phoned us, asking how to proceed. Well what a way to scare off customers. Ali phones us and tried to persuade us to get someone from across the road of his ‘car yard’ to carry out the inspection.. yeh that’s completely legitimate. He also told us after he broke our trust that the NRMA can come back to do the review but the trust has been broken. Obviously, no longer interested, we asked for a refund as the mechanic check was refused by Ali. NRMA sent us a statement clearly stating they were refused access to the property, but ali wasn’t interested in returning a refund to myself, leaving myself, my wife and 1 year old daughter ripped off of $500. Absolutely outraged we submitted a complaint to the department of fair trading who have several complaints against this ‘car yard’ now, as you will also see from a review here where someone has taken them to a tribunal already. Unfortunately for us, it wasn’t worth it over $500. Stay away from this place, do not make the same mistake we did!
Outstanding - Ali and Michael went above and beyond
We just had the best experience with Ali and Michael. We had a car issue on our way to a wedding, and came to them for help and they were so helpful, knowledgeable and both guys went above and beyond to give us the best service. Efficient, friendly, expert service. Can't speak highly enough. We're buying our next car from you guys! Jacqui and Mark
excellent and honest car
Thank you Haberfield motors for your help, my BMW 335 is amazing and price was excellent, ended up.taking it on a drive to gold coast with my wife and did not miss a beat, very impressed with the ride, feels brand new , big thank you! I will definitely recommend Haberfield Motors, cheers guys
- Verified customer
Excellent Cutomer Service 5 stars
Came to Haberfield Motors shopping for a toyota which they didnt have, Amo showed me a beautiful Audi A3 2010 model with lot more than what i wanted in it even the price was within my budget and i bought it... No regrets and i looooove my new car... cruised back to Canberra smoothly... Thank you Amo for this beautiful car...
- Verified customer
After weeks searching for a new vehicle, Haberfield motors was recommended to me by a previous buyer, great experience and received exactly what I was after, knowing that I am going to buy a USED car for the value I was after. I highly recommend for great service and honesty.
For others that have written -ve reviews regarding this place, it could just be luck!!
One month since purchase and up for 5k repairs
Bought a car with a roadworthy supplied, rego was due for renewal following month. Needed a new roadworthy...now mechanic has sent images and quoted 5k in repairs which should have been picked up in roadworthy when purchased. Oil leaks , water leaks, suspension issues, tyres “ready to blowout” “unsafe to drive” based on my mechanics assessment.. he advised not to drive car home... waiting on response from fair trading on next steps. Very disappointed, these guys knew we bought the car to transport our family and both children.
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Questions & Answers
We bought a petrol VW Tiguan model 2009 with 106000 km from a dealer near Liverpool. From the day they sold it we had no end of problems and it keeps going into safety mode despite numerous repairs. They would not fix it properly to take it back. This has been going on for 2 years now and enough is enough. we are in Sydney. Did you recommend a dealer/service in Sydney?
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