- Verified customer
Impossible to speak to customer service in regards to warranty.
I have a Haier fridge that needs technical support but I cannot get hold of anyone from customer care in regards to my warranty. I have called many times and they keep saying they are going to call back but nothing. The fridge hasn't worked for 10 days now and I don't know what to do. The fridge is only 6 months old and it is definitely a manufacturing problem. I don't want to call someone else and pay them to look at it since it is under warranty. Haier customer support is appalling.
Disappointing Service on Haier Fridge Freezer HDM450SA1
I purchased a Haier fridge freezer and after only 18 months the LED light went. After half an hour talking to a representative taking all my details for a warranty service (2 year warranty) I was told the light was not covered and I would be charged $130 for the call out plus $30 for the replacement part. I declined the service and went back to my warranty. The light is not excluded on the warranty, you are also told that this part will "last the lifetime" of the fridge ... surely more than 18 months and this part MUST be replaced by a techn...ician. I emailed Haier this information and stated that I would be starting a small claims. The response was positive and they begrudgingly agreed to fix the light under warranty. They asked me to supply information on the fridge so the part could be ordered. I sent this information on and waited almost 3 weeks for the service man to arrive. Serviceman came today - he was lovely - but hadn't any idea of what he was coming to fix and didn't bring the replacement light with him. By sheer fluke a job later in the day cancelled and he had the light for that job that he could use in ours. If that had not occurred we would have had to wait weeks for another service. Really poor service Haier - really going to think twice before buying one of your products again.
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