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Haigh's Chocolate

Haigh's Chocolate

Physical store, Online store
4.2 from 21 reviews

Reviews

4.2

21 reviews
5
(16)
4
(1)
3
(0)
2
(0)
1
(4)
  • Product Quality
    4.5 (8)
  • Return Claim MadeYes (1) · No (7)
  • Shipping
    5.0 (2)
  • Customer Service
    4.4 (5)
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MG2017

MG2017Greater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Low stock and toasted marshmallows were rubbish

published

Purchased toasted marshmallows. However, quality had dropped significantly. Gone were soft marshmallows and in their place was a way too sweet marshmallow which was too dense and gritty. Stock of items was low, and Easter chocolate was still being sold, months after Easter at crazy prices. Sometimes you get put off a brand and today was that day.

Product Quality
Return Claim MadeNo
organicchook

organicchookSydnay

  • 2 reviews

Easter Bilby

published

The Easter Bilby arrived today. So yum. Very pleased with the high quality of the dark chocolate. It was packaged really well amd arrived in perfect condition. Thank you Haighs

Product Quality
Shipping
Return Claim MadeNo
Jenny O

Jenny OSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Outstanding service!

published

I recently ordered some Haigh's chocolate as Christmas gifts (as I do every Christmas). Unfortunately this year the chocolate was delivered very late in the day, on our hottest day on record. My chocolates were unfortunately not in a condition to be given as gifts. When I showed Haigh's the photos of the chocolates, they immediately replaced my damaged chocolates. My new chocolates arrived in mint condition (and temps were in low 30's) and I know my family and friends will love them as much as I do when they open their presents of beautifully gift wrapped Haigh's dark chocolates. Thank you Haigh's.

Product Quality
Return Claim MadeYes
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Cazulu

Cazulu

  • 9 reviews
  • 9 likes

Top Shelf

published

Nina's and Haighs are top of the chocolate food chain in NSW. Haighs now literally lives next door and don't my taste buds know it. Beautiful tasting chocolate. Expensive but worth it.

Customer Service
Product Quality
Store LocationChatswood
Sleaf1

Sleaf1Brisbane

  • 22 reviews
  • 5 likes

Arrived quickly in perfect condition.

published

Best chocolates EVER. They arrived from South Australia to Queensland in two days, in perfect condition. Well wrapped, with ice packs. Can't wait to order more. Best chocolates in the World.

Product Quality
Shipping
Return Claim MadeNo
Mac

MacSouth East Queensland, QLD

  • 11 reviews
  • 6 likes

Great product - even greater people at Collins St store

published

We all know how good the chocolates are - especially the dark ones
At the Collins St store recently we were looked after by two of the greatest store people ever - Tim and his offsider - happy, funny and knowledgeable - many thanks to you both - we should have purchased more as whet we got are all gone.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCollins Street storefront
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Puppyracer

PuppyracerGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes

Yumbo

published

Seriously, the Christmas pudding needs to come out about 3 months before Christmas.

Staff in the store are always friendly and it exceeds expectation getting to sample the chocolate as well

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCollins street
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spread the word

spread the wordMetropolitan Adelaide, SA

  • 3 reviews
  • 3 likes

Poor product

published

Purchased rocky road all it was chocolate and marshmallow No buts No cherry No pistachio Not decent rocky road cheap ingredients expensive price.how to get rich rip everyone off go to Darrell lee

Customer Service
Return Claim MadeNo
Store LocationGlenelg
Est

EstMetropolitan Adelaide, SA

  • 2 reviews

The best chocolate available

published

A little more pricey than your usual chocolate, but so worth it! Pretty much the bees knees when it comes to chocolate. If you haven’t had Haigh’s Chocolate yet, you are missing out. Staff are always lovely too!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGolden Grove
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Excellent!

published

Haigh's chocolate is world class. I've been to Switzerland and have toured some of the worlds best chocolate factories, but I rate Haigh's chocolate above Swiss chocolates. Whilst Swiss chocolate may be smoother, Haigh's chocolates are extreme flavour treats.
Tip: when eating a Haigh's piece, don't be in a hurry. You must be able to give that little chocolate treat your undivided attention and analyse and appreciate the flavour exploding on your palette.

Revolting

published

Tastes like cocoa butter salt and sugar. Where's the actual chocolate for this price? Their milk chocolate is 50% sugar, that's way too much. Their truffles are filled with sugary fondant and beyond too sweet. The violet flavoured one is particularly vile. Do yourself a favour and buy Koko Black instead.

Smoog

SmoogPerth, WA

  • 8 reviews
  • 7 likes

Fantastic chocolates and service

published

I am an extreme lover of chocolate and have tried chocolate from around the world. I recently found out about Haighs so decided to give them a try. I was not disappointed: their chocolates are equal to any I've had in Europe. I especially liked their Australian collection that uses Australian native flavours.
What also impressed me was their after sale service. I had an issue with delivery and they went, I feel, above and beyond what was expected to resolve it. It's so rare these days to find a company willing to do this.

HM2

HM2Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 3 likes

best chocolate ever!

published

Haigh's chocolates are the most delicious chocolates you can buy. The shops are beautifully set out and the lovely staff always offer a free tasting when you have purchased some of their wonderful products.

Lindy

LindySydney, NSW

  • 11 reviews
  • 4 likes

Some are disappointing

published

Today I bought 3 salted caramel chocolates to take to a movie. They were neither caramel nor the slightest bit salty. Room for improvement.
I do agree that they are generally good.

Fran M.

Fran M.Melbourne

  • 4 reviews
  • 1 like

You haven't lived until you've had a Haigh's chocolate

published

This chocolate is amazing! Delicious smooth milk chocolate that melts in your mouth. Hard caramels that seem to go on forever. Dark chocolate scorched macadamias with a fabulous crunch. Marshmallowy croquettes. Exquisite peppermint chocolate frogs. I think I've tried just about everything, and I've never met a Haigh's chocolate that I didn't love...

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Sush

SushSydney

  • 4 reviews
  • 1 like

Nicest chocolate shops in Australia

published

I first heard of Haigh's when I visited their factory in Adelaide to do the free tour. Since then if I need to buy a present or give someone a nice treat, Haigh's is my first choice. The staff are always a pleasure to deal with, they offer a free taste everytime you buy something in store, and their variety is great! particularly love the easter range and buy eggs and bilby's every year. The chocolates taste brilliant!

Review collected in partnership with Haigh's Chocolate

Roland59

Roland59Metropolitan Adelaide, SA

  • 5 reviews
  • 9 likes

Lousy customer service

published

Ordered a box of chocolates to be delivered for a delivery cost of $15 only to find out it takes up to one week to deliver in a hot, Aust post van. Surely for this cost it can be delivered directly similar to gift baskets? I questioned Haighs about the delay in even sending it off to Aust post only to be told they missed the delivery day. Overpriced and arrogant! So I ordered chocolates from interstate and they arrived within 24 hours

AlanMarg

AlanMargMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

The best chocolate in the world

published

I received a box of Haigh's chocolate truffles as a Christmas present from my husband. He knows that I love them. They are superb both in terms of the quality of the chocolate and the richness and variety of the fillings. One at a time is the way to go but so difficult to put into practice.

Globetrotting Steve

Globetrotting SteveMetropolitan Adelaide, SA

  • 20 reviews
  • 19 likes

Simply the Best

published
sophie

sophieNoosa

  • 38 reviews
  • 10 likes

Amazed; beautiful shop!

published

Went to this shop in QVB when I was last in Sydney. Was very impressed! Had time for their customers, professional, friendly service, an all-over great shopping experience!

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Questions & Answers

Pauline

Paulineasked

Online store

I order online yesterday for a delivery to wyoming nsw
you have debit my credit card but I have not received a email with tracking details or to say it in process
Susan Hynek 0448717798

No answers

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