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Help! I took advice from Hairhouse and it has ruined my hair!
Being on holiday and not having my usual hair bleach and colour kit with me I went into Hairhouse Burleigh; I told the staff member my usual routine of bleach then colour as well as the colours I use and was told to try dying my hair a different way which wouldn’t take me as long.
Advised to use a 30vol mixed with colour on roots for around 30mins then do lengths to tie in colour and I will get the same result; having never heard of this I thought I would try it.
Worst advice I’ve ever received in relation to hair!
The 30vol and colour mix ...didn’t do anything to the roots so now I have brown and grey hair! The work to strip my hair now is enormous and so friggen delicate as it’s not just a case of bleaching. Why ohh why did I listen to that woman instead of just doing what I normally do?!!
Pacific Fair staff are rude & stock is over priced.
I have been here 4-5 times and had a different staff member each time and always snooty & rude. Yes I do my own hair and I go to buy products for that. It's a fun mama & daughter playtime to play hair salons at home. I don't need stuck up hairdressers looking down their noses at me to pay twice to 3 times as much as anywhere else. Bland af. GlamaCo are way friendlier and cheaper for the same products!
- Physical store
thank you for your wonderful service
I walked in to the Plenty Valley store today with a question. I was out the store in 5 minutes. Jenna approached me and was so helpful and knowledgeable and gave me the best product for my needs. Thanks Jenna. wonderful to have great service which is so rare to find today!
Ugh I don’t even know where to start.
First off, I got my helix pierced at a different store (not HW) and it got sore. The head piercer told me it was rejecting and I could never get cartilage pierced again. Thank god I went to ask some other places before I took it out. Turns out it was just irritated.
Next I got my belly button pierced at a professional piercing place, but it got red and skin got thin. They said it was fine and part of the healing process. The same day I went back to the place I got it done and it was actually rejecting. ...If I hadn’t gotten a second opinion it would’ve fully rejected out of my body. Also my sister got her second lobe piercing and it was in the wrong place and looked bad, plus they weren’t at even heights. Never going there again
Very good customer service
I had my piercing done at another business. I wanted to change the stud, bought one at hair house staff while trying to fix it saw there was an issue, spend extra time to fix it at no extra cost
Love my new hairdryer highly recommend "Halo Jennifer"
Love my new hairdryer even though its missing the spare nozzle. $220 later i received a box with a Hairdryer and warranty card. No spare nozzle, no plastic wrapping. I must say im very happy with service i always receive by Andrew at Wetherill Park store. Always goes above & beyond to assist his customers. Im very happy with the halo jennifer that Andrew recommended despite missing parts. The hairdryer is perfect. Makes my hair so straight and soft. I really appreciate the assistance i received and recommended product was perfect.
Ridiculously high prices & slow slow service - Lygon Street Carlton
I hobbled into this salon/store on crutches. Explained what I wanted, in owners opinion I was going to be having a full head of foils, I was given a piece of paper with the price breakdown, foils $155, bond $35, Toner $60 & Cut $75 ( added up in my head $325 - RIDICULOUS) also on the paper she explained is a HHWH offer for a package at $299. I have recently had major surgery and had been dropped off, seeing as I was being picked up again in two hours I reluctantly went for the $299 package, I was then given the choice of Bond or Olaplex, aft...er choosing I was then told this would be a little bit more money (her words). 4 hours and 45 minutes later I was charged $348 (I also purchased a round brush, this was an additional $22). So when she said, that is $370 I nearly fainted !!! My hair is poorly cut and I am gutted with amount of hard earned money I have been ripped off for. Poor form, never will I return to this salon and I am unsure whether I will use the franchise again.
I went to HW Broadmeadows to get a labret piercing and the lady did it off centre and didn't tell me much on how to care for it, she also didn't screw the ball in properly and it fell out, after blaming me for playing with it (it hurt too much to play with) she went to put in another without telling me how painful it would be, hurt more then the piercing so i backed away, she dropped the ball and got super mad when she had to grab another. never coming back AGAIN
I got my eyebrow piercing re done a few years ago at Dandenong Plaza HHWS and the customer service was great. The lady was very gentle, let me choose exactly where I wanted the piercing and did it very quickly. She was very thorough about after care.
My go-to place for haircare products
Was desperately looking for something to revive my tired, damaged hair - a wonderful woman at the Waurn Ponds store recommended a new range of haircare products (Harper & Arlo). No hard-sell... just great friendly advice... and the products actually were as good as she said they would be! Thankyou!
Chatswood Store. My tape hair extensions were replaced expertly. Very happy.
The BEST. The competitors were expensive and rude. Very happy 3 weeks later. I tried 2 states and inferior retaping. My extensions will last 12 months and not 6 months because I spend on quality products and now I f finally have a decent unassuming hairdresser.
- Physical store
Paid $230 for balayage but they destroyed & burned my hair the day before my holiday. The owner refuses to resolve it
I went to shellharbour stocklands hairhouse warehouse on anzac day for my booked & prepaid appointment, asked to have my balayage color touched up, my hair was a healthy milk chocolate brown with toffee blonde balayage from the mid sections, I wanted it touched up as I was going on holiday in the morning and to an important dinner, date etc... The girl put bleach all over my hair and on my roots on top of my head - left it on for an hour whilst attending to another customer, then another girl washed it out, my hair became like jelly and brok...e off in chunks, I confronted her and she played dumb, then said she'll fix it, and put something else in my hair, it turned out a greyish ash blonde, ugly and gross... Not balayage... Then I saw my roots were yellow, she wrecked my newly coloured brown roots, then got angry as if I was in the wrong, she said she'll dye the roots back how they were when I walked in, and she put black dye and looks like a stripe.. I wasted almost 5 hours there... My hair was burned, damaged and too late... Anzac day, almost 6pm. I went on holiday and was depressed, embarrassed and couldn't do my hair... Looked ugly. Upon return to Australia, I went to the salon, owner wasn't there, a staff girl copied my receipt and took notes, said she'll contact the owner and he'll call me to offer a refund and treatments and fix my hair, 4 days passed, nothing... I went there today and the girl that destroyed my hair was nasty, rude and snarky, other staff laughed at me, told me to leave and refused to call the owner, I stood my ground, they called security, the owner got on the phone and was disgusting, refused to resolve this, refused a refund, refused to fix my hair... Told security to get rid of me... An argument ensured, security physically assaulted me, embarrassed me in front of hundreds of shoppers dragging me like a thief... Customer in the salon was laughing and filmed me on her cell phone... I reported this to police and an investigation is in progress for assault. Please do not trust these horrible unprofessional goons! They destroyed my hair, self esteem, confidence, had me humiliated and assaulted... Now i'm taking legal action... Shellharbour hairhouse warehouse - shame shame shame on you!!! Just disgraceful!!Look at how my hair looked before they touched it ( 1st photo ) to how it looks now. Omg!!! :(
Fantastic customer service
My review is o my for Ben at the Richmond Store where ikea is. He was a pleasure to be served by and helped me out by leaving with more than I wanted but ended up paying the same amount!!
11/10 customer service and overall bloody food bloke
First time was great
The first time I went there it was great was really happy with my experience but the second time wasn’t so good!she did a bad job and I wasn’t happy at all.there stuff is so expensive too
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