I bought a product from Hairhouse at Pacific Fair & i'd only had the product less than 24hrs and the bottom of this bottle completely dropped out! I went to pick it up from my beside table & the contents come gushing out all over the table & floor!!! I couldn't believe it! I rang the store & asked to speak to a manager & I told her the story & she was accusing me of dropping the product!! She straight out said; "no we're not offering you a refund, that's just bad luck that happened"....She didnt even offer for me to bring it in so she could see...the product, nor did she offer a store credit OR even an exchange!!!! Nothing....Her tone was quite rude. I then went in on the Thursday night 4 days after purchasing the product, after STILL not having heard anything from anyone, & the it was closing time & I quickly had a word to the lady & just wanted to give her some feedback on what happened thus far & she basically didn't want to hear about it...she was phobbing me off, telling me their closed & to email head office!!!!! (once again!!!) She abruptly told me to email Head Office & speak to them!! So, as per her demand, I did just that & I have received ONE phone call of which I unfortunately missed but returned the call 10 minutes later & how surprising....no answer! Since then, I have tried to call several times without success! I have emailed several times with only two replies telling me to contact the store!!!!!! What the ???? This is the Head Office who are suppose to sort problems out & keep customers satisfied right???? Sadly the customer service from both store & Head Office have been absolutely appauling!!.I couldn't believe how rude the manager was & how the other sales assistant couldn't care less & again was telling me I dropped when, when I did not drop the product, otherwise I wouldn't be ringing & emailing!!! come one girls!...I have better things to do than sit here & write negative feedback regarding a store's customer service!!!! It was quite upsetting when im only in the area for a short time for contract work. I know that I will NEVER shop there again & Im letting all you girls out there know, to be very very cautious when purchasing any products from this store!!!
Worst Customer Service and Refund Policy Ever!
The staff at the Pacific Fair Hairhouse Warehouse recommended a hair straightener that does not work on my hair. They provided me with false information. I tried to return it for a refund and they were obnoxious, rude and unhelpful with absolutely 0 care factor. I am now trying to get my refund from head office but am receiving the same treatment. I will never shop in Hairhouse Warehouse again and I do not recommend anyone to shop with them to avoid the heartache and emotional stress I have been going through with them!!!
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