I have been a loyal customer for over 10 years always happy with the service and whilst the stylists changed on a regular basis, they were always helpful, friendly and professional... that was until recently when I was charged double the normal fee for the same treatment I have had for years. Upon query it turns out there was a new manager in the store whose response to me query was "If you don't like it go elsewhere" What a charmer.
I have consequently visited several of their outlets and am baffled that the same service attracts a different f...
Bad return policy
The are the worst I have ever experience!!!
All I wanted an exchange for a product
The product was not used, proper packaging and I had the receipt and within exchange terms
I went to 3 Hair House Warehouse stores and they all refused, giving me different excuses. They are happy to take your money. It’s disgusting on their behalf
I will never shop there again or recommend them to anyone
do not use this service
They have no idea what they are doing!! My daughters hair has been badly damaged and broken off. The outer hair is orange and her scalp hair is white. She asked for golden blonde. She was then charged $200 for this disaster!!! 1 month out of her sisters wedding. This is a warning to not got to this hair dresser.
Went in to have roots redone. The roots ended up really bright they had 2 attempts in salon to fix. Let me walk out with terrible hair and stiff hair . Drove to shops and had to buy hair dye as I had funerals to go to..
Manager and owner have both decided to ignore me....
He shouldn’t be a business owner!!!
Ridiculous prices and bad service
I am bleached blonde(shoulder length hair) and wanted half head of foils for regrowth. Was told my hair was too dry and to use certain products for 3 weeks then come back for foils. I was quoted $180....Bought $90 of products that I used then came back 3 weeks later. Sat for nearly half an hour to then be told it would take 2 seperate visits, half head of foils both visits...to get my roots blonde....at $600. Yeah...NO!!! Said “forget it”
I have never come across a salon this expensive.
Avoid at all cost
Went to Hairhouse warehouse Church st, Brighton. They recommended me for a hair colour and it burns my scalp when i came back they lied to me saying that i did not do the instruction so i asked them to write the instruction and they said it’s against the law for them to write the instructions. This store has breached my consumer law rights and very deceitful to customers. I warn everyone not to ever buy anything from them.
Wrong colour, dry ends
I had shown a picture to the lady whom usually does my hair @ HHWH Browns Plains Salon, though she had organised me to have my hair done in the morning by another hair stylist, whom I’m assuming is in training as the morning was my availability. A colour consultation was done with my regular hairdresser whom then handed it over to the other girl. I have uploaded a picture of the colour I asked for to the colour it turned out. Very disappointed in the end, pretty hurtful & embarrassing to be honest. I was consulted $175 for this, which I think is overpriced. They have offered to re do it tomorrow, I will be reviewing the second visit also. Honestly just want a refund
Very upset disappointed
Had asked for my hair to be cut short from shoulder length and foils
After 4 hours of waiting to have it finished waiting for lunch breaks total disorientation from the hair dresser n 265 dollars later not being told amount either I’m am so upset did a crap job
Now I am going to get it fixed only days later by another hair dresser Cos my hair has been hacked at. It looks disgusting Never again
That is the last time I take my business there
I was charged $110.00 for a basic trim I could have done at home. Was told I needed hairwash, but I had washed my hair that day so declined. ...said no to blowdry as I live near premises and was not going out. Haircut took 10 mins and the rest of my near 1 hr time was made up by a man wanting a refund of styling wand he wanted to return. Not my problem ...
Most expensove hair cut ive ever had!. I booked in with hair house warehouse thinking they wouldn't be too overpriced for a cut and colour. I was after half head foils and a trim. My hair is medium length. Just past my shoulders. We sat down and went through colour. Because I wanted blonde foils (my hair is light brown) I was quoted $350 with a trim!!! I polielty declined and said maybe we just do a cut today. I have never in my life payed that much for a half head of fouls and a cut.
I had a basic shampoo. (No treatment) a quick trim. (1.5 cm...
Please clean your tools
I have been going to hairhouse warehouse in doncaster westfield for a while. Service is ok but they dont clean combs brushes trays lately i see hair of previous customers on tools that the hairdresser uses. This sound like middle age hair salon. Please clean your tools. Will never go there again
extremely unhygienic!!!! they take nothing seriously, they don't listen to customer opinions, completely careless and wreckless... the piercers think its a joke and are not serious about their job. Will not be coming back here
Walked in with healthy hair , walked out with frizzy and completely ruined hair.
Walked in with healthy hair , walked out with frizzy and completely ruined hair. So much so considering cutting all of my hair short. Left hair colour on for 3 hours as they were too busy to get to me and then charged me $500 . Considering legal action , totally disgusted and disappointed beyond comprehension. No refund offered and had the ordasity to ask me to respond to their email in 3 days or repair products would not be supplied.
I am a teenage guy. I went in to Highpoint Hair House Warehouse with longish hair to get it washed and cut. The whole process I had with the blonde woman cutting my hair was fine, up until the moment her friend walked in, waiting for her to finish up, to which she dropped everything and said ''All done'' while my hair was still wet!! Poor customer service provided here.
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