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Hairhouse Warehouse Salon

Hairhouse Warehouse Salon

1.4 from 11 reviews

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Wrong colour, dry ends

I had shown a picture to the lady whom usually does my hair @ HHWH Browns Plains Salon, though she had organised me to have my hair done in the morning by another hair stylist, whom I’m assuming is in training as the morning was my availability. A colour consultation was done with my regular hairdresser whom then handed it over to the other girl. I have uploaded a picture of the colour I asked for to the colour it turned out. Very disappointed in the end, pretty hurtful & embarrassing to be honest. I was consulted $175 for this, which I think is overpriced. They have offered to re do it tomorrow, I will be reviewing the second visit also. Honestly just want a refund

Very upset disappointed

Had asked for my hair to be cut short from shoulder length and foils
After 4 hours of waiting to have it finished waiting for lunch breaks total disorientation from the hair dresser n 265 dollars later not being told amount either I’m am so upset did a crap job
Now I am going to get it fixed only days later by another hair dresser Cos my hair has been hacked at. It looks disgusting Never again
That is the last time I take my business there


I was charged $110.00 for a basic trim I could have done at home. Was told I needed hairwash, but I had washed my hair that day so declined. ...said no to blowdry as I live near premises and was not going out. Haircut took 10 mins and the rest of my near 1 hr time was made up by a man wanting a refund of styling wand he wanted to return. Not my problem ...

WAY Overpriced

Most expensove hair cut ive ever had!. I booked in with hair house warehouse thinking they wouldn't be too overpriced for a cut and colour. I was after half head foils and a trim. My hair is medium length. Just past my shoulders. We sat down and went through colour. Because I wanted blonde foils (my hair is light brown) I was quoted $350 with a trim!!! I polielty declined and said maybe we just do a cut today. I have never in my life payed that much for a half head of fouls and a cut.
I had a basic shampoo. (No treatment) a quick trim. (1.5 cm off length to tidy up) And my hair blow dried. This cost me $85!!! I would LOVE to know how and why they charge this much. Don't get me wrong she did a good job. But $85!?! Maybe if I had a special conditioning treatment or something. Even then.

Please clean your tools

I have been going to hairhouse warehouse in doncaster westfield for a while. Service is ok but they dont clean combs brushes trays lately i see hair of previous customers on tools that the hairdresser uses. This sound like middle age hair salon. Please clean your tools. Will never go there again

Over priced and not professional at all .

Quoted between $145-160 half head foil, cut and blow dry with a 50 % discount vouchers . Arrived for booked appointment and told incorrect price it was now $260 . Terrible customer service.

Way to expensive

The ladies were very nice and everything was fine. All I got done was a wash, trim and blow and it costs $65. The lady did a good job I just personally think they charge way to much for a haircut.


extremely unhygienic!!!! they take nothing seriously, they don't listen to customer opinions, completely careless and wreckless... the piercers think its a joke and are not serious about their job. Will not be coming back here

Product Quality
Customer Service
Store LocationHighpoint shopping centre

Walked in with healthy hair , walked out with frizzy and completely ruined hair.

Walked in with healthy hair , walked out with frizzy and completely ruined hair. So much so considering cutting all of my hair short. Left hair colour on for 3 hours as they were too busy to get to me and then charged me $500 . Considering legal action , totally disgusted and disappointed beyond comprehension. No refund offered and had the ordasity to ask me to respond to their email in 3 days or repair products would not be supplied.

1 comment
I went in today , and the support that was offered by the manager Hayley was amazing . My hair has improved greatly and I will definitely be back , my hair is much better and I appreciated that they listened , offered products to restore My hairs health and did an amazing job today , thanks

Rushed out

I am a teenage guy. I went in to Highpoint Hair House Warehouse with longish hair to get it washed and cut. The whole process I had with the blonde woman cutting my hair was fine, up until the moment her friend walked in, waiting for her to finish up, to which she dropped everything and said ''All done'' while my hair was still wet!! Poor customer service provided here.

Not happy

Went to warn ponds hairhouse wearhouse to have my hair done asked for a quote as i always do was told 135.00 dollars i then asked when can i book it they said we can do you now that was around 2pm i left there at 5.30pm extremely disappointed i was in tears when i left the colour wasn't what i had asked for and when i went to pay her and she said $271.00 dollars i had purchased some shampoo and conditioner set and that was $35.00 dollars that is included in the 271.00 I'm really really not happy as i have never ever payed any more than $150.00 to have my hair done it has always been less than that and i have had exactly what i asked her to do today i will never go back. every every dissapointed grrrrrrr and would love my $100.00 dollars back that i over payed

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